“Customer service- We were visited by a Crocodile service engineer whose name is Neil. He was very helpful and friendly. He very quickly solved our problem with the door, checked out the rest of the door, explained what had gone wrong and cheerily went off to his next call. It was very refreshing to meet someone who knew his business so well and was kind and helpful. Thankyou Neil & Crocodile.”
“I am pleased to say that I am extremely happy with the customer service provided & how promptly it was dealt with.
I minor mishap occurred on my behalf, I rang the customer service team & told them my issue.
I was advised that the problem would be sorted when an engineer was in my area …….. then I was thinking that it’s going to be weeks before it would be fixed!
How wrong I was!
I was called by an engineer not even 24 hours later to see if I would be home to address the problem.
Problem fixed in 10 minutes.
Very happy.”
“I’m highly satisfied 100 percent with my Rolling garage door from Crocodile, I’m an ex tradesmen and I can see Quality and professionalism in the 2 young men who fitted my door, they turned up about 10 minutes before the given time and started work immediately I would recommend Mark and Mark anytime, very clean and methodical, leaving my Garage much cleaner then before they started,”
“Price was good and delivery on schedule Customer experience throughout was excellent. Fitters Mark and Mark arrived on time and completed installation within three hours. Both fitters were extremely friendly and helpful. Would definitely recommend Crocodile.
Bill Hughes 08/03/2022”
“My late husband and I purchased Crocodile Garage doors for our double garage in February 2019. Sadly, my husband passed away 6 months later and just recently I found myself in a position that one of the securing screws on the sensor on one of the doors became loose. I contacted Crocodile and cannot express too strongly how helpful these people, from the very friendly lady on the telephone to the engineer who called within 48 hours and with a very cheery smile "fixed" my problem immediately. It is so refreshing to receive such efficient and friendly service. Thank you so much.”
“I read these reviews and I feel as though I have been dealing with a different company. This product gave us the opportunity to take advantage of our garden without the need for planning which a conservatory would. A conservatory would also impact on our surroundings more which the glass from top to bottom doesn’t. It also gives a modern feel. I found the company to be honest straight from the start regarding the price and payment plans if required. I wasn’t pushed in fact I was the one doing the pushing as I really wanted an opportunity to use our garden in a unique way. They came back and addressed any issues and the fitters were helpful and a pleasure to deal with. It’s so easy to complain these days and to try to get money back by destroying companies reputation with horrible reviews and maybe some of the negative reviews maybe genuine (it’s not easy parting with money when the job is finished - it would be lovely to have something for nothing) but I personally would recommend this company and a quality product. We live in a windy area and we have no issues with leaks etc.”
“Our garage door was fitted on Wednesday by Andy and Craig, who did an excellent job. They arrived at the arranged time, working efficiently throughout the morning to install the garage door. Everything was left clean and tidy and a full explanation of operating instructions and manual override given before they left. Would recommend this company, no pressure calls to purchase this garage door.”
“Mark&Mark arrived bang on time to fit my new garage door. They did an excellent job were very curtious and explained everything they were about to do. When they were finished they left the site clean and tidy.would recommend to anyone”
“Very happy with the service. A lovely engineer called Simon came to fix our garage door today. He was very friendly and very efficient and came when he said he would.”
“We had a good meeting with Mike Power who explained everything to us and we decided to have a new garage door. The installation team Nick and Dan arrived promptly and made an excellent job of fitting the door.”
“Our garage door was fitted yesterday by Mark and Chris who did an excellent job. They arrived at 7.30 and explained what they were going to do. The door seems excellent as was the workmanship of Mark and Chris. They were very friendly, informative and worked extremely efficiently. Everything was left clean and tidy and a full explanation of operating instructions and manual override given before they left. We are very pleased. Many thanks Mark and Chris.”
“Hi , we got a crocodile garage door fitted by two lovely guys,Mark and Paul who were on time, courteous and did a great job.! My wife and I are very happy with the job and would recommend Crocodile.”
“Had up and over garage door replaced 5th Oct. by Mark and Paul they arrived before 8 am and started work after explaining what they were going to do, the workmanship was excellent they cleaned up after completion you wouldn't know someone had been working.
the working of the door was explained to us before they left. Excellent work quality components very pleased with the process thank you Mark and Paul and crocodile”
“Had my crocodile door fitted today by two very professional and polite people name MarkC and Andy The door is absolutely beautiful I would recommend crocodile doors anybody that needs a professional job doing Mark and Andy clean the area after use show me how to use the door explain the system if the Electric goes how to get out and it came to me in Wolverhampton here on time no problems very professional company 🥰🥰🥰”
