“HAD 3 GARAGE DOORS FITTED BY DAVE AND NATHAN, THEY ARRIVED ON TIME, AND WORKED VERY PROFESSIONALY. EXCELLENT JOB, EXCELLENT PRODUCT, I HAVE NO HESITATION IN RECOMMENDING THEM.”
“Mark and Mark arrived at the agreed time explained fully what would be involved in fitting a single garage door and proceeded in a workmanlike manner.
Th e work was completed in the given timescale and found to be acceptable.
A full and clear explanation of how to operate the door was given with a full clean down of the work area carried out by two courteous fitters.”
“The fitting staff Mark and Paul arrived early on the day of fitting, carried out and excellent job. They gave me a number of useful tips on how to maintain and look after the door in the years to come. They gave a first rate service. The only point I wish to make concerning the sales team, stop quoting such a high price at the start. quot a fair price from the start.”
“We paid £2548 for an automatic single garage door. After fitting it was noticed that there was a scratch all down the door. A replacement was fitted a week later and all appears well. My wife and I were under the mistaken impression that the door carried a 10 year warranty. Have just received a document confirming 2 years warranty ending 8th April 2021. Crocodile must think so little of their product and installation team that they can only give so short a period. Other suppliers offer 5 and 10 year warranties. Why can a supposed leading supplier of garage doors not offer a longer warranty period?”
“Expensive to fit compared to others available. installed 2020 with 5 yr warranty.
Recently started to stick when opening or closing, making loud banging and clattering noise. Very shortly after, door unrolled itself and jammed in the top of the door frame. managed to unjam it from the frame and free it off. Reported it as a warranty issue to crocodile. Engineer called and examined the door. operated it a couple of times up and down . still clattering.
Said he could not find anything wrong, but to lubricate it with wd40.
Works now after a fasion but still sticking.
not brilliant result. Still have 3 years warranty. They may well be back!”
“Had a guy called Ian visited to measure up for 2 garage doors. Took one measurement instead of measuring in parts. Stated they were the best. Insisted on entering the property. Wanted to book another app. Price started 7,608 and dropped to 6,300 the next day. Head office kept ringing with a ever changing price. It's like a 1984 window sales”
“We waited a long time to get our veranda installed. It went into months not weeks. It looks great but after sales is very poor. We have rung several times to get something redone but still they have not rung us back to arrange an appointment. We had to have them back once as the guttering was leaking badly, but the second problem they are ignoring us.
WE love our veranda but the phone aftercare staff are not nice helpful.
Would not recommend Crocodile just for the lack of aftercare.”
“The salesman ( a very pleasant young man) quoted £4750 for a replacement double roller door yesterday. We declined the offer and he left. Today a lady from their office phoned and reduced the price to £2650. Very dodgy sales tequniques. We have ordered from a local supplier.”
“We have just had crocodile out for a quote.... Blow me backwards - reading reviews below is exactly as we've just experienced.
Started at 3500 with 20% off then because there is another installation locally - they could knock off £900 🤣. It would then cost us another £170 to remove the old garage door.
Honestly he did not stop talking. Not only did he not stop talking but as soon as he started knocking money off - we were out. We knew the sales patter was coming. Low and behold it did.
He has said to contact him over the weekend to book but not to wait too long! His final price was £2650.
We had another company 20 mins later turn up, similar products PLUS an alarm - £1500. I mean - no brainer right?
The second salesman asked who else we had out and said - tell me it's not crocodile. Everything he told us about crocodile mirrored exactly what happened in the quote and exactly what all of the bad reviews suggest.
Do your research..... and steer clear of the terrible sales patter, unless you have money to burn.”
“As others have said before, Crocodile sale techniques are atrocious. After the sales spiel I was quoted £4,350 for a single garage door. The rep' must have seen the look on my face and said that they would be in the area on a future date, and if I was
to have the the door fitted on the same day, he could reduce the price to £3,500!!
Alarm bells started to ring. How could they reduce the price by £850? By quoting a ridiculously high price in the first place! Needless to say, in the end, I didn't make a purchase. I've found a local company offering the same quality with an alarm, courtesy light, obstacle detection panel and external override kit for £1,920. What a difference. I feel sorry for the folks that have been lured into parting with more of their hard-earned cash than they needed to.
Get two or three quotes before deciding on the one that is right for you. And avoid Crocodile, they just want to get as much of your cash as they can!!”
“We recently experienced the same as everyone has mentioned here before. The long talk on how fantastic the product is. He quoted just under 5k for two garage doors and that was with discount!. When he left I said, give it a day or so and they will ring with more discount....and sure enough they did. I thought these selling tactics were long gone....but we weren't fooled. We have chosen a local company who hasn't ripped us off. Just avoid this company.”
“Very disappointed, Engineer said that I would feel the difference, that the garage would feel warmer. That certainly isn't true, it is much draughteer than my old door. I can see daylight under the door, not looking forward to the winter. Dust and leaves coming in from under the door.”
“I wish I had read the bad reviews on here before booking Crocodile for a quote. Funnily enough I have had almost identical experiences to many people on this site which shows this company to be unscrupulous and manipulative. Sales person turned up to quote which resulted in us sitting through a 1h presentation on the Crocodile garage door. Told us this was necessary as we would see how superior the Crocodile door is and that other "trade" people would just measure up and leave (exactly what I wanted to be honest). Sales person was very pushy, discredited all other garage doors and had many, many stories of other customers which we were uninterested in. Typed numbers into a comically big calculator and quoted us ~£4500 (for a single garage door?!). Before I could tell him this was absurd, he said well, I can see you've got a lot going on with your finances right now so I can give you the "winter discount" of 20% off even though its summer. This brought the price to ~£3600. We said this was way out our budget (we had told him from the start that £1500 was our max figure). He said "Crocodile don't like me doing this but.." and proceeded to give us some other kind of discount for there being another fitting in the area. This brought the price to a "dump the deal" price of £2800. (This was excluding door disposal as they charge £350 for that or £80 for them to chop it up - what a joke). We said that we would need time alone as a couple to consider this price (basically just wanted him out our house at this point). He was very reluctant to leave it there, pushed us to make a deposit of £290 to "secure the deal", but we eventually said he could call us later and we would give him a final answer. He even said "what will change between now and then with your finances?". He also tried to push their finance deals with 9 months 0% interest as this meant we could just pay £290 now and worry about the rest later, in his words! Finally managed to get him to leave, he rang at 3pm and we said no, way too expensive. Surprise, surprise, Crocodile sales team rang me this morning saying they could knock another £400 off and do it at "trade price"! Despite us being told the previous day that £2800 was a final offer and once he leaves it expires! I said no on the phone, Crocodile said bye and hung up. What an awful experience. I would warn anyone away from using this joke of a company. Can totally see how they could prey on vulnerable people. Sickening.”
“I had a person from crocodile come to look for new doors. First thing he said i got 20% off there price. Then he said that he could lower the price by another 20%.
I told him i was having other people to give me a quote. He left his phone number for me to ring him. At 9am he text me then 4 times that day. Three days later i recived a call from there head office offering me a lower price. This reminded of the old double glazing companies. I feel this company should not be considered they are a C........ 2023”
“Had a fault repaired just before warranty ran out. The repair only lasted a few months which took it outside the warranty. It was my belief that the repair should have lasted a reasonable amount of time so I contacted crocodile doors for ankther repair to be made. There response was very negative and used grammar that was very unhelpful. "You cannot expect us to repair outside of the warranty". When I suggested I would take the matter further through legal channels, they accused me of black mailing them, very bizarre and defensive. I was very disatisfied with their after sales service, especially regarding the very expensive garage doors purchased. One expected a much better product that would have stood the test of time.”
“A company that attempts to lure you in with free site survey and quotation out comes the samples and then the no nonsense pricing that they shows you. Start high, oh then there's a special 20% discount today. Still a mile off, it goes back to the office and a day later we can knock a further grand off by combining with a group fit. Load of absolute poor business. Contemptible stay clear!”
“All I have to say is don't make my mistake by not getting a detailed quote in writing.
When the salesman tells you what you are getting, make sure to get it in writing and, get at least one or two quotes from different companies so you have comparisons before making a decision, it will pay off in the long run.
I was told by the salesman that the rollers and workings would be hidden inside a box, it is not, it is completely open. After phoning the office I was told they don't put a cover over the rollers on the inside of the garage, but if I wanted one they could make one for £500. Mmmmmm let me think about that.
So now my integral garage which we use regularly throughout the day looks very pretty on the outside, but not inside.”