“The sales experience was dreadful! The product looked OK.
Priced at £3,900, then offered discount of 20%, then offered reduction because of claimed nearby installation.
Finally came down to £2630.
Finally, finally offered to include second remote at same price.
I declined.
Surprise, surprise. Telephone offer next day from office at £1950.
Crocodiles bite you, piece by piece. Ouch!
Obviously learned the sales technique at double-glazing school.”
“Awful people. They gave a quote over £4,000, they were told it was too expensive, they said because they had a job in the area (15miles away, in London traffic is not in the area) they dropped it to £3,249. Said no to that, he then dropped to £2,600. Got a call from the sales team the next day, said they had looked at the priced and were found some savings and offered it for less. Every other installer is quoted around £1,000-1,500.
I remember by dad telling me about double glazing salesmen in the 80's and before, with this attitude. I thought that sales tactic would have died out at the turn of the century.”
“I had a single garage door fitted less than 3 years ago at a cost of nearly £4,000. Firstly there is a design fault on the bottom of the door that rodents can chew through the cables, to replace this is £350.00, when I reported the call handler wasn't surprised. Also,the door doesn't always close fully, so then you have to use the control panel to close it, I don't know what anyone would do if they didn't have another exit.
Don't waste your money on buying!!!”
“It has taken over a year to finally get our veranda installed. We experienced problems throughout from vastly over promised delivery times, to measuring errors so it couldn’t be fitted, installation issues, multiple leaks and bodged repairs that had to be re-done. It has taken 8 visits, innumerable emails and phone calls to finally get the thing completed. They have offered £350 compensation on an order costing over £22k. We really wish we had never heard of Crocodile, please save yourself the stress.”
“I had a quote of £4165 for a single garage door from Mike. He then brought the price down to £3500 when I said the price was way too high. And later before he left, he gave an offer of £2500 which I didn't yield to. And today a lady from Crocodile's office gave me a price of £2250. This is a joke....price dropping from £4165 to 2250. I have my cctv footage of the garage door survey carried out by Mike.
I feel sorry for all other vulnerable people out there who might get ripped off by this company. Crocodile garage door - just like a crocodile waiting for its prey.”
“You bullied a 96 year old man to by doors at an exorbitant price, then tried to reduce same as ommercial but still charge vat. You are not nice people.”
“What they show in their brochure is not what you get!
I was left with a wind tunnel, but I was told if I wanted it to look like what is advertised it would be afurther £3k.
They also objected to me contacting trading standards, who are of the opinion they should supply what's shown.
I've also contacted the finance company & awaiting their reply, just glad I didn't pay upfront.”
“Do not use, various issues with this company from my personal poor experiences and do not come clean when responding to negative reviews. Overpriced and under designed so go elsewhere as there are a lot of more competitively priced companies out there!”
“On the day of fitting the team could not finish the work due to not having all the correct fittings and had to return the following week. On the day after fitting it rained and there were two leaks. We have contacted crocodile on many times to report the leaks and many weeks later the leaks have still not been fixed.”
“Salesman refused to leave my confused, elderly mother's house until she agreed to buy a veranda (with a bodged design) and gave a large deposit. Then when she subsequently said that she didn't want the veranda they refused to return the deposit. Crocodile are a bunch of predatory crocodiles. Avoid like the plague!”
“Terrible company that makes appointment for installation then claims it was earliest week beginning …. temporary date and can take a few more weeks. Lies and totally unprofessional”
“If you have any sense you will not use this company. It is worth reporting to one of those BBC dodgy builders prorammes.
A lot went wrong with ours - the length of the installation, the quality of it, the fact they are not honest or diligent in communications and surveys, the price of the structure, etc. Stay away and keep your money as refunds are not easy!
Even if finished this is far from what it looks like in the pictures and marketing. A conservatory is a better value and the gaps will let insects/ wildlife in - not explained in the sales pitch. Doors are tricky to move and clean, you will have to replace this whole thing in few years even after spending thousands on it. The worst is that you are not dealing with people who are honest, just want a quick buck whatever you as a customer might have experienced! they keep deleting revies from their FB page and only publish the positive ones from Trustpilot... So they write those themselves? Sadly for you, can you control the internet and your unfortunate customers' views 24/7 Crocodiles!”
“DO NOT RECOMMEND
Also had to sit through a presentation first and listen to the same type of double glazing salesman. Lockdown might have got better of my faculties to deal with this shoddy company which asks for money before work is done. Should have read this online reviews first..Never too old to learn a lesson.
I only accepted their overpriced offer because they promised a tight timeline. Could not be more wrong! Months later the work is not done. ...Cowboy surveyor, shoddy pencil drawings which he will not be able to explain properly, and unreasonable commercial manager/ office person will make your life hell!
Absolute Con-Artists as another reviewer has stated. Coul not put it better. Nothing much about the installers themselves, though the office, sales and whoever runs this operation are not trustworthy at all.
They are not effective or concerned with the customer experience, especially unskilled when dealing with complaints. If an issue is raised, they just closed off and tried to deny any liability. You might need to record your conversations if you happen to deal with them - yet again - WHY? Do some more research... I have to look for another company to put this unfinished work right. It seems to have been going on for years - why do they not learn. I guess as long as there are fools parting with their money...”
“I just completed my application for a quote , I should have read the horror story reviews first, thanks all, I will not be going any further with this company”
“Cowboys. I'd suggest if they spent some time on their actual service rather than generating a stream of laughably fake reviews, then they might not need to create so many. They don't return deposits if you do a bit of research and change your mind, either: I've heard some real horror stories. My advice: avoid. There are many, far, far better both in quality and price.”
