“We waited a long time to get our veranda installed. It went into months not weeks. It looks great but after sales is very poor. We have rung several times to get something redone but still they have not rung us back to arrange an appointment. We had to have them back once as the guttering was leaking badly, but the second problem they are ignoring us.
WE love our veranda but the phone aftercare staff are not nice helpful.
Would not recommend Crocodile just for the lack of aftercare.”
“Awful people. They gave a quote over £4,000, they were told it was too expensive, they said because they had a job in the area (15miles away, in London traffic is not in the area) they dropped it to £3,249. Said no to that, he then dropped to £2,600. Got a call from the sales team the next day, said they had looked at the priced and were found some savings and offered it for less. Every other installer is quoted around £1,000-1,500.
I remember by dad telling me about double glazing salesmen in the 80's and before, with this attitude. I thought that sales tactic would have died out at the turn of the century.”
“I had a single garage door fitted less than 3 years ago at a cost of nearly £4,000. Firstly there is a design fault on the bottom of the door that rodents can chew through the cables, to replace this is £350.00, when I reported the call handler wasn't surprised. Also,the door doesn't always close fully, so then you have to use the control panel to close it, I don't know what anyone would do if they didn't have another exit.
Don't waste your money on buying!!!”
“It has taken over a year to finally get our veranda installed. We experienced problems throughout from vastly over promised delivery times, to measuring errors so it couldn’t be fitted, installation issues, multiple leaks and bodged repairs that had to be re-done. It has taken 8 visits, innumerable emails and phone calls to finally get the thing completed. They have offered £350 compensation on an order costing over £22k. We really wish we had never heard of Crocodile, please save yourself the stress.”
“I had a quote of £4165 for a single garage door from Mike. He then brought the price down to £3500 when I said the price was way too high. And later before he left, he gave an offer of £2500 which I didn't yield to. And today a lady from Crocodile's office gave me a price of £2250. This is a joke....price dropping from £4165 to 2250. I have my cctv footage of the garage door survey carried out by Mike.
I feel sorry for all other vulnerable people out there who might get ripped off by this company. Crocodile garage door - just like a crocodile waiting for its prey.”
“You bullied a 96 year old man to by doors at an exorbitant price, then tried to reduce same as ommercial but still charge vat. You are not nice people.”
“I’m highly satisfied 100 percent with my Rolling garage door from Crocodile, I’m an ex tradesmen and I can see Quality and professionalism in the 2 young men who fitted my door, they turned up about 10 minutes before the given time and started work immediately I would recommend Mark and Mark anytime, very clean and methodical, leaving my Garage much cleaner then before they started,”
“Price was good and delivery on schedule Customer experience throughout was excellent. Fitters Mark and Mark arrived on time and completed installation within three hours. Both fitters were extremely friendly and helpful. Would definitely recommend Crocodile.
Bill Hughes 08/03/2022”
“What they show in their brochure is not what you get!
I was left with a wind tunnel, but I was told if I wanted it to look like what is advertised it would be afurther £3k.
They also objected to me contacting trading standards, who are of the opinion they should supply what's shown.
I've also contacted the finance company & awaiting their reply, just glad I didn't pay upfront.”
“Do not use, various issues with this company from my personal poor experiences and do not come clean when responding to negative reviews. Overpriced and under designed so go elsewhere as there are a lot of more competitively priced companies out there!”
“My late husband and I purchased Crocodile Garage doors for our double garage in February 2019. Sadly, my husband passed away 6 months later and just recently I found myself in a position that one of the securing screws on the sensor on one of the doors became loose. I contacted Crocodile and cannot express too strongly how helpful these people, from the very friendly lady on the telephone to the engineer who called within 48 hours and with a very cheery smile "fixed" my problem immediately. It is so refreshing to receive such efficient and friendly service. Thank you so much.”
“On the day of fitting the team could not finish the work due to not having all the correct fittings and had to return the following week. On the day after fitting it rained and there were two leaks. We have contacted crocodile on many times to report the leaks and many weeks later the leaks have still not been fixed.”
“The salesman ( a very pleasant young man) quoted £4750 for a replacement double roller door yesterday. We declined the offer and he left. Today a lady from their office phoned and reduced the price to £2650. Very dodgy sales tequniques. We have ordered from a local supplier.”
“Salesman refused to leave my confused, elderly mother's house until she agreed to buy a veranda (with a bodged design) and gave a large deposit. Then when she subsequently said that she didn't want the veranda they refused to return the deposit. Crocodile are a bunch of predatory crocodiles. Avoid like the plague!”
