Crocus.co.uk Reviews

"Used to be good company. Must be near administration as no customer service, no response to recent emails and phones down due to a technicality!\r\nMy order consistently of dying or stressed plants. Unlikely to survive. Return requested on day if delivery. Courier didn't turn up and plants boxed in new containers as original ones mangled in transit, still await collection. \r\n\r\nVery fishy set up. Avoid them."

"I ordered pots of lovage, mint and parsley. All arrived late. The lovage was just about acceptable. The mint was mostly bare twigs with few sad, browning leaves. The parsley was a yellowing spring less than half the size of the well-established pots shown online. Neither looks likely to survive, and even if they do it'll be a miracle if either produces usable leaves this year. I should have tried to return them but I guess my instinct was that I had to try to save them, plus returning live plants is such a hassle. Will obviously never use Crocus again, just wish I'd looked for reviews before purchasing, but their website is so convincing."

"I ordered pots of lovage, mint and parsley. All arrived late. The lovage was just about acceptable. The mint was mostly bare twigs with few sad, browning leaves. The parsley was a yellowing spring less than half the size of the well-established pots shown online. Neither looks likely to survive, and even if they do it'll be a miracle if either produces usable leaves this year. I should have tried to return them but I guess my instinct was that I had to try to save them, plus returning live plants is such a hassle. Will obviously never use Crocus again, just wish I'd looked for reviews before purchasing, but their website is so convincing."

"I'm a first time customer and this will be my last order. Half my order arrived in a terrible condition and Customer Services have ignored by emails and the phone lines are 'temporarily closed' while they 'prioritise email'. This is the worst customer service I have experienced in some time. Luckily my order was low value, but being treated so poorly as a customer is still disappointing."

"Ordered plants 5th June that were due to delivery within 7-9 days. Reached out 15th as website said still being processed at day 10. Item did arrive on 16th, wrong item and dead. I received an email to say I would be getting a refund but no apology. I wouldn't recommend there are better companies out there! Gardeners Dream being one."

"Wish i googled reviews first. I received poor quality gladioli bulbs, doubt anything will grow. Also some of the lily of the valley i ordered were absolutely dry and dead. Sent an email and the response i got was poorly and unprofessional."

"I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. \n\nMy advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus."