Crocus.co.uk Reviews

"I'm a first time customer and this will be my last order. Half my order arrived in a terrible condition and Customer Services have ignored by emails and the phone lines are 'temporarily closed' while they 'prioritise email'. This is the worst customer service I have experienced in some time. Luckily my order was low value, but being treated so poorly as a customer is still disappointing."

"Ordered plants 5th June that were due to delivery within 7-9 days. Reached out 15th as website said still being processed at day 10. Item did arrive on 16th, wrong item and dead. I received an email to say I would be getting a refund but no apology. I wouldn't recommend there are better companies out there! Gardeners Dream being one."

"Wish i googled reviews first. I received poor quality gladioli bulbs, doubt anything will grow. Also some of the lily of the valley i ordered were absolutely dry and dead. Sent an email and the response i got was poorly and unprofessional."

"I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. \n\nMy advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus."

"I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. \n\nMy advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus."

"I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. \n\nMy advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus."

"My story is very similar to the ones below. I spent \u00a3440 on plants only to discover on delivery that in some cases I'd received nothing more than pots of compost and in others some very poor growth of shoots. The value of the substandard plants is around \u00a3125. It makes me cross that a company could take advantage of the online consumer in this way. I purposely chose a private retailer instead of one of the big chains because i wanted to support an independent business ; my mistake. I have to wait 15 days for them to decide whether they have sent substandard plants or not. I have spoken to customer services on several occasions but I'm told they are unable to help. The more I think about my situation the more i realise that I have been a victim of theft. I have reported them to trading standards."