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Crocus.co.uk Reviews

1.5 Rating 107 Reviews

12 %

of reviewers recommend Crocus.co.uk

Company Reviews

1.5

Based on 107 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Crocus.co.uk 1 star review on 21st June 2023

Crocus.co.uk 1 star review on 16th March 2022

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 13th May 2021

Crocus.co.uk 1 star review on 13th May 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently spent £100 on bulbs (tulips, daffodils and irises). I would say about half of them were mouldy. They would have seen that when they sent them to me. Added to this I spent about £150 in the spring and like others waited a very long time for the delivery. When they did arrive they were terrible quality and tiny. To be honest I’m not sure why I went back to buy bulbs but crocus had been good up until the order in the spring so I gave them the benefit of the doubt, wish I hadn’t. Anyway, I won’t be using them again now.”

Posted 3 years ago

“60 tiny sized plants arrived, little more than seedlings. I definitely did not order plug plants. The photos, description and reviews indicated that the plants were mature plants. So small that they will need to be grown on in the greenhouse. Long delays in customer service response.”

Posted 2 years ago

“Just taken delivery of a "specimen" Abelia grandiflora (advertised as 0.5~0.8m). I'd had poor experiences buying shrubs online, so decided to pay the higher price that seems to be typical of Crocus' products, thinking (mistakenly) that they were a reliable supplier. I'm embarrassed to say that I was stupid enough to pay them £69.99 plus delivery for this "specimen". The shrub arrived (via Yodel, be warned) and is 0.28m high (yes, barely half the minimum height advertised). It's an OK plant and I will use it, despite a huge grievance with Crocus, as time is too precious to mess about returning it (the box in which it came had to be destroyed to remove it, so I'd have to find some other container). I called Crocus to complain that the size was significantly not as advertised. The guy that answered confirmed that the measurement shown on their website was indeed for height but, believe or not, REFUSED to accept that it should not include tjhe height of the pot!!! A 12 litre pot in this case. I said you're joking right? Apparently not. When I asked for a part refund to reflect the actual size of the shrub I was given the "well our t&cs require that you send a photo blah blah blah". I told the clown that I wasn't prepared to waste my time on returning it and offered him a choice of either offering a part refund or I would happily leave a review. He refused to offer anything and so here it is. Make of it what you will. I was stupid enough to pay their ridiculous prices once but NEVER AGAIN.”

Posted 3 years ago

“One star is too much. This company is appalling. The plants are no more tyen unestablished small cuttings, a disgrace, This company is the worst I have seen, with huge prices and poor quality. I have seen better plants in Morrisons for a quarter the price. Avoid. £6.00 for the poor strawberry attached.”

Posted 4 years ago

“I still haven't received my order, despite numerous phone calls and emails to customer services. I chose items which were in stock specifically to avoid any delay in delivery, even though I called a week ago and several times offered to pay for quicker delivery my items still haven't been sent. The items I didnt order becuase not in stock I ordered from amazon and happily received the items over a week ago. This is rubbish Crocus, if you cannot deliver my order today/tomorrow morning then please just cancel my order.”

Posted 4 years ago

“Ordered last summer & were disappointed with the tiny specimens they sent for the price .. but put it down to the drought .. gave them a 2nd chance & puny little specimens .. they take advantage of online purchssers there is no way they coukd command the price tvey ask if it was on the shelf in a garden centre .. never again”

Posted 4 years ago

“If it was possible I would give a zero star rating. This was my first time ordering from Crocus and I thought that they had a good reputation. My order was small but expensive - just two high dome propagators, can't go far wrong with those, and two ferns - a Dyopteris Affinis which is small but not in bad order and hopefully will grow on, also an Athyrium niponicum var.pictum 'Ursula Red', this has arrived almost dead, will need a lot of nurturing. No delivery note/invoice. On the whole disappointed AB”

Posted 10 months ago

“What a sham this company is. Virtually every review is written in the same vein from dissatisfied customers. Greatly overpriced, poor quality plants, appalling customer service and lack of care. Do not be taken in by pretty pictures and promises, you will be bitterly disappointed.”

Posted 2 years ago

“I am usually quite savvy when it comes to shopping from the internet but for some reason I did not research this company...Big Mistake! They are atrocious. Plants arrived well packaged, somewhat dehydrated because my 'rushed' shipping took longer than it should. But good lord, what they sent compared to the pictures on their website, are worlds apart - surely false advertising? Customer Service is a joke. Was instructed to wait 5 weeks to see if they grew. Waited. Waited some more, just in case. Emailed again and they ask for more photos. I actually had to take a photo of the spot in the my garden where I planted one of the plants which died, even though there is no longer any evidence of a plant.........seriously? At this point I reckon they are just getting a laugh out of the absurdity of their request. My advice is just don't bother - save yourself the high blood pressure of dealing with these thieves. Go to your local garden place and make selections from there or grow your own seeds, the end result will be leaps and bounds better than the product you get from Crocus.”

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 28th June 2021

Posted 2 years ago

“Do not use! I ordered an Obelisk. Someone else’s order was sent, including live plants. Customer service was quite rude, just demanding I returned the goods. Not at all helpful when it was their mistake. Refused to send me another box to package them in. So I said, I’ll wait for my obelisk to arrive then I will use that box. Reply was that actually, the obelisk was temporarily out of stock now (having previously said they had located it and would be sending to me ASAP) and I must return the items. So I cancelled my order, and it took 3 of us to piece back the original torn box, wrap in cling film and parcel tape etc and leave for courier. Courier would arrive between 8 am and 8pm. I was warned that I would be liable if I left it outside! Not heard anything, I assume they’ve received the parcel. No thanks. No voucher. Nothing.”

Posted 2 years ago

“Expensive, sickly plants. Use a different supplier such as gardening express”

Posted 2 years ago

“My story is very similar to the ones below. I spent £440 on plants only to discover on delivery that in some cases I'd received nothing more than pots of compost and in others some very poor growth of shoots. The value of the substandard plants is around £125. It makes me cross that a company could take advantage of the online consumer in this way. I purposely chose a private retailer instead of one of the big chains because i wanted to support an independent business ; my mistake. I have to wait 15 days for them to decide whether they have sent substandard plants or not. I have spoken to customer services on several occasions but I'm told they are unable to help. The more I think about my situation the more i realise that I have been a victim of theft. I have reported them to trading standards.”

Crocus.co.uk 1 star review on 13th May 2021

Crocus.co.uk 1 star review on 13th May 2021

Crocus.co.uk 1 star review on 13th May 2021

Crocus.co.uk 1 star review on 13th May 2021

Posted 2 years ago

“I use John Lewis for plants household goods and Waitrose for groceries, confident as they have never mis -sold or let me down. However, recently having ordered plants which arrived yesterday I was shocked at the four wisps of foliage in for small pots plus one pot with bare earth, if they were presented as a give away at my local Nursery no one would pick them up. It was then I realised they had been supplied by Crocus! that explains it all! Crocus had packaged their rubbish well but they are a no stars provider of plants.”

Posted 2 years ago

“until now, good quality plants, well packaged. I had spent a lot of money with them. Last order though there was a problem - two pots with nothing but compost, rest of order fine. Now any company as problems sometimes but the response -from email and phone call - has been nothing. Apparently they take 15 days to respond. Not good enough. Good are not cheap either.”

Posted 2 years ago

“Business model is to get your money and run. Customer service radio silence. I ordered two hellebores on 7 March, and was quoted 2 weeks lead time for both plants. 2 weeks came and went, total silence. I called customer service who told me there had been an issue with poor quality of the stock of one of the two plants, which was delaying both of them, but I could get the other one earlier in a separate delivery. Thanks for the option - would it have killed them to be proactive and let me know there was a delay? So plant 1 arrives a week after the call - plainly the wrong variety: I ordered a pink speckled and got some dark dusky variety instead. Contact customer services straight away, they say send email with pictures, which I did the same day. Again silence. Another week passed, I get the second plant. Not sure if it's the variety I ordered - a picotee - but it looks nothing like on the website and the colours on online searches. Write again to customer service. Nothing. Call them - they say the plant doctor needs to take a look before they can refund me. Nothing happens, we're at 22 April. I call again, a threat to report them to the regulators and write bad reviews on every website I can find gets them to refund me straight away for the pink speckled, which even a colour blind person could have told was not the right plant. Thank you for the refund, but if it was so easy why didn't you process it straight away? Still, the plant doctor needs to take a look at the other plant. I think the plant doctor must be on extended leave, because we're at the 5 May and I still haven't had a refund for the second plant. And in any case, doctor or no doctor, it is in my right to get a refund for an online purchase where the product looks nothing like what advertised. Had I seen it in person I wouldn't have bought it and that's all that matters. On Google reviews the owner always replies to bad reviews advising to contact the customer service. It's time the owner stops copy pasting the same reply and tells customer services to start dealing with requests”

Posted 2 years ago

“Despite 4 emails and 1 unhelpful phone call, I hadn’t received a response after one month of trying to nurture very sad looking plants. The plants arrived in a box without any paperwork at all. Luckily I knew not to put them in the ground until frost free. These were a gift, so even more disappointing. In the end I wrote an old fashioned letter to a senior Director. This was over a week ago and I haven’t heard a thing. Clearly this company don’t care about customer satisfaction or wish engage with those of who’ve bought their plants in good faith. Their plants are not fit for purpose, neither is “Customer Service”. Never again Crocus!”

Posted 3 years ago

“Do not use this company if you want anything delivered for a special occasion. My Mother's Day gift for my elderly mother was not delivered on time despite being ordered in February and with named day delivery. The customer service was disgraceful.”

Posted 3 years ago

“If I could give 0 stars I would, worst service ever. Customer service take 7 months to respond don't use this company”

Posted 3 years ago

“The poor review is mainly for delivery. On Saturday I got an email saying the package would be delivered within 3 working days. Mon, Tues, Wed went by, no package. Messaged crocus on Thursday enquiring. On Friday the shop below me told me they had my live plants. They'd been sat boxed up in the front entrance of a shop next door to me for 2 days before being passed to them. Why on earth would you leave a parcel with a random neighbour who I havnt given permission for it to be left with?? And why didn't I get told it was there? And why wouldn't the delivery service tell me on the day it's coming that it's coming? Its live plants for god sake! You need a much better delivery system.”

Posted 3 years ago

“I ordered an advent wreath for week commencing 16 November - I am still awaiting my order it’s now the 2nd of November I will cancel my order tomorrow very poor customer service - I will never use them again”

Posted 3 years ago

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Crocus.co.uk is rated 1.5 based on 107 reviews