Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.52

1.5 Rating 122 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Business model is to get your money and run. Customer service radio silence. I ordered two hellebores on 7 March, and was quoted 2 weeks lead time for both plants. 2 weeks came and went, total silence. I called customer service who told me there had been an issue with poor quality of the stock of one of the two plants, which was delaying both of them, but I could get the other one earlier in a separate delivery. Thanks for the option - would it have killed them to be proactive and let me know there was a delay? So plant 1 arrives a week after the call - plainly the wrong variety: I ordered a pink speckled and got some dark dusky variety instead. Contact customer services straight away, they say send email with pictures, which I did the same day. Again silence. Another week passed, I get the second plant. Not sure if it's the variety I ordered - a picotee - but it looks nothing like on the website and the colours on online searches. Write again to customer service. Nothing. Call them - they say the plant doctor needs to take a look before they can refund me. Nothing happens, we're at 22 April. I call again, a threat to report them to the regulators and write bad reviews on every website I can find gets them to refund me straight away for the pink speckled, which even a colour blind person could have told was not the right plant. Thank you for the refund, but if it was so easy why didn't you process it straight away? Still, the plant doctor needs to take a look at the other plant. I think the plant doctor must be on extended leave, because we're at the 5 May and I still haven't had a refund for the second plant. And in any case, doctor or no doctor, it is in my right to get a refund for an online purchase where the product looks nothing like what advertised. Had I seen it in person I wouldn't have bought it and that's all that matters. On Google reviews the owner always replies to bad reviews advising to contact the customer service. It's time the owner stops copy pasting the same reply and tells customer services to start dealing with requests”

Helpful Report

Posted 4 years ago

“Despite 4 emails and 1 unhelpful phone call, I hadn’t received a response after one month of trying to nurture very sad looking plants. The plants arrived in a box without any paperwork at all. Luckily I knew not to put them in the ground until frost free. These were a gift, so even more disappointing. In the end I wrote an old fashioned letter to a senior Director. This was over a week ago and I haven’t heard a thing. Clearly this company don’t care about customer satisfaction or wish engage with those of who’ve bought their plants in good faith. Their plants are not fit for purpose, neither is “Customer Service”. Never again Crocus!”

Helpful Report

Posted 4 years ago

“Do not use this company. Failed deliveries and unhelpful and rude customer service representatives. Totally disinterested in helping their customers and refused to allow me to speak to a supervisor or manager.”

Helpful Report

Posted 4 years ago

“Appalling service - ordered plant they say was delivered by yodel but it wasn’t and they are taking no responsibility- will not use them again”

Helpful Report

Posted 4 years ago

“Spent £147 for Garden on a Roll. Received small plants and no roll so no instructions as to where to place the. Which is the whole idea of this. Despite emailing I got ZERO RESPONSE. Don’t waste your time and money.”

Helpful Report

Posted 4 years ago

“I ordered a bunch of quite expensive bulbs including saffron in late 2020. The bulbs arrived packaged and labeled as per my order however, most of the bulbs have turned out to be daffodils and a few common crocuses in between. I emailed explaining the disappointment in paying a lot of money and spending even more time planting them in the middle of winter asking for a resolution and no one has bothered to respond.”

Crocus.co.uk 1 star review on 10th April 2021

Helpful Report

Posted 4 years ago

“I am very disappointed in Crocus. I ordered some plants, including a very expensive Hellebore. When my box came, the Hellebore was badly damaged. I took a photo and complained to Customer Services. They told me I would get a response within 7 working days. On the 8th day I contacted them again - only to get another response telling me I would get an answer within 10 days. Is this a joke, Crocus? If so, I am not laughing.”

Crocus.co.uk 2 star review on 8th April 2021

Helpful Report

Posted 4 years ago

“Overpriced and bad quality plants.”

Helpful Report

Posted 4 years ago

“Advertise items as in stock when they are not. One you order and pay it just changes to awaiting stock.”

Helpful Report

Posted 4 years ago

“Do not use this company if you want anything delivered for a special occasion. My Mother's Day gift for my elderly mother was not delivered on time despite being ordered in February and with named day delivery. The customer service was disgraceful.”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would, worst service ever. Customer service take 7 months to respond don't use this company”

Helpful Report

Posted 4 years ago

“The poor review is mainly for delivery. On Saturday I got an email saying the package would be delivered within 3 working days. Mon, Tues, Wed went by, no package. Messaged crocus on Thursday enquiring. On Friday the shop below me told me they had my live plants. They'd been sat boxed up in the front entrance of a shop next door to me for 2 days before being passed to them. Why on earth would you leave a parcel with a random neighbour who I havnt given permission for it to be left with?? And why didn't I get told it was there? And why wouldn't the delivery service tell me on the day it's coming that it's coming? Its live plants for god sake! You need a much better delivery system.”

Helpful Report

Posted 4 years ago

“Just taken delivery of a "specimen" Abelia grandiflora (advertised as 0.5~0.8m). I'd had poor experiences buying shrubs online, so decided to pay the higher price that seems to be typical of Crocus' products, thinking (mistakenly) that they were a reliable supplier. I'm embarrassed to say that I was stupid enough to pay them £69.99 plus delivery for this "specimen". The shrub arrived (via Yodel, be warned) and is 0.28m high (yes, barely half the minimum height advertised). It's an OK plant and I will use it, despite a huge grievance with Crocus, as time is too precious to mess about returning it (the box in which it came had to be destroyed to remove it, so I'd have to find some other container). I called Crocus to complain that the size was significantly not as advertised. The guy that answered confirmed that the measurement shown on their website was indeed for height but, believe or not, REFUSED to accept that it should not include tjhe height of the pot!!! A 12 litre pot in this case. I said you're joking right? Apparently not. When I asked for a part refund to reflect the actual size of the shrub I was given the "well our t&cs require that you send a photo blah blah blah". I told the clown that I wasn't prepared to waste my time on returning it and offered him a choice of either offering a part refund or I would happily leave a review. He refused to offer anything and so here it is. Make of it what you will. I was stupid enough to pay their ridiculous prices once but NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“I ordered an advent wreath for week commencing 16 November - I am still awaiting my order it’s now the 2nd of November I will cancel my order tomorrow very poor customer service - I will never use them again”

Helpful Report

Posted 4 years ago

“Recently ordered 4 evergreen shrubs. Arrived very promptly, beautifully packaged, excellent communication and the plants were fab and healthy. Will definitely recommend and use again. Thanks Crocus 👍”

Helpful Report

Posted 4 years ago

“I recently spent £100 on bulbs (tulips, daffodils and irises). I would say about half of them were mouldy. They would have seen that when they sent them to me. Added to this I spent about £150 in the spring and like others waited a very long time for the delivery. When they did arrive they were terrible quality and tiny. To be honest I’m not sure why I went back to buy bulbs but crocus had been good up until the order in the spring so I gave them the benefit of the doubt, wish I hadn’t. Anyway, I won’t be using them again now.”

Helpful Report

Posted 4 years ago

“Bought single plant for £17.99 which arrived packed well enough however once opened I was extremely disappointed. Just a few green leaves, most of which are floppy, waste of money. Contacted customer service and was asked to send photo which I have but have not heard anything since.”

Crocus.co.uk 1 star review on 21st August 2020

Helpful Report

Posted 4 years ago

“I recieved 3 plants and a garden solar light. They initially took a while to arrive as it was the beginning of the Corona crisis but this was made clear to me. Unfortunately, the lights were faulty but the company sent a second set of lights as a replacement immediately.”

Helpful Report

Posted 4 years ago

“So disappointed - spent £130 and after waiting nearly 5 weeks I received nothing like £130 worth of plants. Supposedly 2litre plants were TINY. I could have ordered small 9cm plants for half the price but chose to buy bigger for more instant impact in flowerbeds. Very overpriced for sad little plants!”

Helpful Report

Posted 4 years ago

“Bought plants via RHS. Spent £178 quid. Plants are ok. Tiny. Absolutely tiny. Basically tiny cuttings. Overpriced +++. Company’s like this give other online retailers a bad name.”

Helpful Report

Posted 4 years ago

Crocus.co.uk is rated 1.5 based on 122 reviews