Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.53

1.5 Rating 107 Reviews

12 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 107 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 21st June 2023

Jo Leggett

Crocus.co.uk 1 star review on 16th March 2022

Violeta

Crocus.co.uk 1 star review on 28th June 2021

Crocus.co.uk 1 star review on 13th May 2021

S Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service. late deliveries, ignoring emails, not picking up the phone. when they finally respond, they are just rude and patronising. do no buy, it is a scam. the could be the best flowers in the world, it's not worth the stress.”

Helpful Report

Posted 3 years ago

“Would give no stars if possible, the one star is the for the little pots which have come in useful (as the plants are dead). Ordered items on 2nd April, with expected delivery by 27th April latest. No follow up, partial items received sporadically in the post during last week (which given the current situation is delayed) and most of them are dead, and just seedlings (which is not what I ordered or paid for, £99 for seeds is a tad much). I would get better value for money downloading the image of what I ordered from their website and sticking it onto my pots (and they would last longer). Other items still not received, and conveniently they are not taking calls either. Doubtless I will not receive a refund, so have ordered from a local nursery who delivered the very next day. Expensive mistake, and one I will not make again.”

Helpful Report

Posted 3 years ago

“Plsnts arrived today. Very disappointing. Spent £140 on 10 plants and 2 packets of seeds. Seeds didn’t arrive and the Russian Sage priced at £6.99 was 2 cm x 2 cm. Should have waited for the garden centres to open. I will not use them again.”

Helpful Report

Posted 4 years ago

“My mother didn’t receive her Mother’s Day gift and customer service was appalling. Very disappointed.”

Helpful Report

Posted 4 years ago

“They don’t post bad reviews Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled,”

Helpful Report

Posted 4 years ago

“Don’t trust plants are very poor. Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled, Return was not excepted as plant specialist said it was ok.”

Helpful Report

Posted 4 years ago

“This was my first time ordering plants online and what a bitterly disappointing experience. Plants were tiny and not ready for sale. Some were very poor quality with brown withered leaves. I feel that i have foolishly wasted my money and should have read the many negative reviews first. I hope this review will deter others from doing the same.”

Helpful Report

Posted 4 years ago

“Only wish I’d read other reviews before ordering from Crocus. 4 of the 9 perennials ordered arrived dead (dark mushy roots and no signs of growth) and two others looked very unhealthy with underdeveloped root balls. I Informed Crocus immediately and shocked to be told that I couldn’t return the plants nor would they replace them. Instead they insisted that I wait three months and prove that the plants are in fact dead. I tried to register a formal complaint and was told they don’t have a team for that! Says it all.”

Helpful Report

Posted 4 years ago

“I paid £78 for my order and ws excited to recieve it however it never arrived. I found out after sending many emails enquiring its location that it had been delivered to a sports shop several streets away! No information about this was posted to me and i did not receive a single email informing me it had ever been delivered when I finally discovered where my order was all the plats had died. I asked for a refund and they point blank refused to even listen or apologise. Most shocking customer service I've ever experienced. DO NOT SHOP HERE!”

Helpful Report

Posted 4 years ago

“Nothing arrived, but was delivered 5 streets away! Of course 'no one else received it'!”

Helpful Report

Posted 4 years ago

“Useless and blatant lying by so called 'customer service manager'. A complete joke and waste of human space. First review was deleted; too much truth about Crocus and their money grabbing business. Living on a deflating reputation. OVER-PRICED, POOR QUALITY AND EXTREMELY BAD CUSTOMER SERVICE. It's all about money.”

Helpful Report

Posted 4 years ago

“Ordered 3 lily bulbs. Two fine but one damaged. I contacted Crocus. Was told to send a photo!! I have no access to do this - can only just manage emailing!!!! I informed them of this. They cannot care less. I would avoid and use Sarah Raven.”

Helpful Report

Posted 4 years ago

“Second online order. The first one arrived - a ‘stick’ and a rose covered in powdery mildew. They did refund. Have also placed an order for a £70 ‘specimen’ plant which arrived covered in a fungal disease.”

Helpful Report

Posted 4 years ago

“Firstly don’t bother keep your money and go to the garden centre or better Quality. Better still go to Sarah raven she cares about her customers. I placed my order for bulbs two weeks ago. They took 7 days to get to me. Dead! The shoots were 6 inches long on the spring crocus and the autumn crocus were in flower and dead. They answer I got from crocus was plant the spring bulbs and enjoy the flowering autumn on the shelf in my kitchen. Nice CROCUS. So There experts said. You can’t rejuvenate the dead. What I’m supposed to do with the bulbs that are in bud for next year that has had the growth tips knocked off, I’m not sure. This company has stopped responding to my emails and I get nothing of any use from the customer service. I think I’ve tolerated you inept way of responding to me, now cut me off with emails. So make sure if you deal with this company you use a credit card. I’m contacting my credit card tomorrow to get my money back. Don’t forget this company has backing of RHS. That alone says something about RHS. I think you have to be smarter than crocus.”

Helpful Report

Posted 4 years ago

“Received 2 classic glazed pots. Very pleased. Excellent quality and extremely well packed. Delivery was prompt and stuck to delivery instructions.”

Helpful Report

Posted 4 years ago

“One star is too much. This company is appalling. The plants are no more tyen unestablished small cuttings, a disgrace, This company is the worst I have seen, with huge prices and poor quality. I have seen better plants in Morrisons for a quarter the price. Avoid. £6.00 for the poor strawberry attached.”

Helpful Report

Posted 4 years ago

“It has been 10 days since I placed my order for click and collect and I have still not received an email to say I can collect my plants. In that time plant company yougarden has dispatched plants twice by delivery that have reached my door and been potted (despite me needing plants from crocus to complete potting). Click and collect was meant to be the faster option and crocus was meant to be good.”

Helpful Report

Posted 4 years ago

“Just received my order and I am really disappointed at how small the plants were. I ordered 2 of the 9cm Salvia hot lips plants, the pots were 9cm but the plants were just a couple of twigs with some leaves. The other 2 plants were much smaller than I expected too. £40.00 for four small plants is a complete rip off. Oh and the slug that accompanied them was a nice touch, thanks for that!!”

Helpful Report

Posted 4 years ago

“I have ordered from crocus on 2 occasions recently and have been so pleased with not only the service but also the quality of the plants which were outstanding . My favourite clematis Princess Diana was astounding with beautiful flowers. I will definitely be ordering from them again.”

Helpful Report

Posted 4 years ago

“I still haven't received my order, despite numerous phone calls and emails to customer services. I chose items which were in stock specifically to avoid any delay in delivery, even though I called a week ago and several times offered to pay for quicker delivery my items still haven't been sent. The items I didnt order becuase not in stock I ordered from amazon and happily received the items over a week ago. This is rubbish Crocus, if you cannot deliver my order today/tomorrow morning then please just cancel my order.”

Helpful Report

Posted 4 years ago

Crocus.co.uk is rated 1.5 based on 107 reviews