CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always on time. Great packaging.”

Helpful Report

Posted 6 years ago

“The jumper I got was one of the best purchases I’ve bought!! Never fail with their deliveries and are so helpful with everything! Would definitely recommend this website to anyone that wants really good quality things!!”

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Posted 6 years ago

“The website itself is fantastic. Quick delivery as always which I was pleased with. However, the jeans arrived with a broken zip so I can’t wear them and have unfortunately wasted a lot of money and hence the low rating.”

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Posted 6 years ago

“Excellent service Ordered with ease Kept up to date with order status Quick dispatch times and came on time specified”

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Posted 6 years ago

“Disappointed returns are not free or that you cannot return in store. Not the service you would expect from a store like Cruise”

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Posted 6 years ago

“Always receive a very good service and prompt delivery, no complaints”

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Posted 6 years ago

“Very impressed with notifications on my order and delivery, which came very quickly thankyou”

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Posted 6 years ago

“Again, I’ve ordered and paid for items on website only to receive an email 5 days later to inform me item is out of stock. How was I able to purchase this in the first place????”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“Quality products delivered very fast with great after sales service. I would definitely recommend Cruise”

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Posted 6 years ago

“Great quality goods and fast delivery. My item was reduced as well which made it an even better buy.”

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Posted 6 years ago

“Absolutely love my Burberry trainers. Quick and reliable”

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Posted 6 years ago

“Delivery was to dear”

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Posted 6 years ago

“I ordered stone island jacket cruise were very quick getting it sent to me. By accident I ordered the wrong size and have sent jacket back within days I got email to say my size was being sent out Nice jacket Great service.”

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Posted 6 years ago

“Good quality at a very good price.”

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Posted 6 years ago

“Very efficient service frlm order to delivery.”

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Posted 6 years ago

“Best fashion retailer”

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Posted 6 years ago

“Quick delivery however 6.99 for a delivery and paid returns are not acceptable these days.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Wrong cap sent. Item has been returned”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews