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CRUISE Reviews

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

Company Reviews

Product Reviews

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a stone island ghost shirt, it arrived without the badge, I contact through chat. I was told it was the last one in that size and to return the shirt. Cruise arranged the return through DPD. The shirt was collected as agreed. The issue is that I have had no communication about whether the shirt has arrived at the warehouse. Here is why I gave such a poor review. Two days earlier I ordered the same shirt from flannels and they sent an extra large. This was sent back, to exactly the same warehouse as the cruise one, I explained this on chat that the company are the same and I had experience 2 order issues to not get any response. I will not order again. I ordered the same shirt from a small independent retailer and it arrived next day without issue.”

Posted 3 years ago

“I paid for next day delivery, and received one package two days later,and the next package was 5 days later,very poor standards I won’t be buying anything from you again.”

Posted 3 years ago

“Still waiting on my order to be delivered. It's in Sydney. I'm in Perth Australia”

Posted 3 years ago

“Bought next day delivery and took 3 days to come”

Posted 3 years ago

“I paid ten pound for next day delivery they didn’t even ring the buzzer so did get them for a birthday party think I should be refunded the ten pound”

Posted 3 years ago

“Security tag was left on Had to go to city centre store to get removed waste of time to order online when had to go Instore and paid for next day delivery and got in 3 days”

Posted 3 years ago

“Paid for next day delivery before 6pm and still takes two days”

Posted 3 years ago

“I placed an order on July 27th and today is the day that I haven’t received the goods, also I sent an email to customer service and haven’t received a response yet as well”

Posted 3 years ago

“I shop here a lot and I don’t seem to get any discount and would like some sort of discount”

Posted 3 years ago

“Order received and some items not in original packaging and one item has somebody else’s name on it. Disappointing as usual a flawless service.”

Posted 3 years ago

“Has been poor, no one is responding to my emails about my parcel”

Posted 3 years ago

“Delivery driver when to the wrong door first time”

Posted 3 years ago

“Expensive delivery charge topped off by having to pay for returns. Will try order items elsewhere”

Posted 3 years ago

“Ordered a top in men’s medium and it was way too small, sent it back and got the same size top but with a large label on it, was not happy at all”

Posted 3 years ago

“Delivery charge is extortionate, opted for store delivery which took 5 working days to arrive. Competitors are able to complete orders in 1-2 business days with modest delivery charges. Spending large amounts should allow for free delivery like most other retailers. Money making scheme and I’m yet to receive my order as I am not back at work and unable to visit the store until the weekend. Items ordered on 30th JUN”

Posted 3 years ago

“Väldigt lång tid för att paketet ska komma. Det stod runt 3-7 dagar men nu har jag väntat i längre än en vecka”

Posted 3 years ago

“Box was bashed upon arrival!”

Posted 3 years ago

“Ordered a pair of Balenciaga's which didn't fit. To return there is no free post. The cost of return due to value of item is £27. I will not use cruise for further purchases due to the uncertainty on sizes and lack of free returns. Poor in this digital purchasing day and age in my opinion.”

Posted 3 years ago

“I received a different pair of trainers to the ones pictured on the website. I have sent an email about this but have had no reply. I am not able to wear these trainers with the trousers I had originally bought them for but they are nice enough for me to want to keep them. On the website it states that a £ 20 discount is available on further items purchased if an excess of £200 is spent. It is unclear how the voucher is obtained. I need to make a further purchase for trainers that will go with the trousers and have seen some on the website, this would be an incentive. Fast delivery was a plus.”

Posted 3 years ago

“I was very disappointed that when I returned the Gucci bag together with DSquared joggers ( next day tracked which cost me £11) cruise exchanged the joggers as requested however never received the Gucci bag ! Not able to talk to a person I communicated exchanging emails . A case was opened and they still said the Gucci bag was not sent ! I just don’t understand this ! I asked them to do a stock check ( still on going) I requested a size down on a Bal t shirt which I sent in a separate parcel to my disappointment It was refunded ( can’t seem to re- order with the original 20% off ) I have used this site many times with no problems . This resent order was a larger than usual may be it’s the staffing with the COVID-19. But I’m at a loss of £550 plus no Bal t shirt .”

Posted 3 years ago

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CRUISE is rated 3.9 based on 11,531 reviews