CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think it’s shocking you have to pay to return items that are faulty.”

Helpful Report

Posted 5 years ago

“I have purchase Gucci Sliders for my sons birthday and they have arrived damaged. I went into store to try and return these and was told I need to send them back online, meaning more cost for return in respect of something no fault of my own”

Helpful Report

Posted 5 years ago

“No proper size description guide on site. Don’t respond to mails.”

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Posted 5 years ago

“Misleading. Purchased hat which was in mens section. Arrived and was kids hat. Disappointed.”

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Posted 5 years ago

“For the amount the clothes cost and don’t have a returns slip! Shocking promised it would come at 2 came at 5:30 - won’t be doing it again”

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Posted 5 years ago

“I have received my order and there is an item missing - it is impossible to get someone to answer the phone after making 6 calls and being in queues and then having wait 25 minutes is not acceptable. I am a very good customer but it will put me off ordering again. this is the second time in 2 months I have had the same issue. something not right with quality control/dispatch”

Helpful Report

Posted 5 years ago

“Ordered 2 items for next day delivery only recieved 1 and wasnt notified about the other. I ordered the items on thursday night for a wedding on the sunday and was left without a jumper which after paying for next day delivery had to then go to hugo boss to get the same one only £50 dearer. To be left in the lurch like that with no explanation is really poor”

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Posted 5 years ago

“I return the item as I didn’t get on time unfortunately”

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Posted 5 years ago

“Packaging needs upgrading!”

Helpful Report

Posted 5 years ago

“Not good customer service. Ridiculous that people are made to pay for their returns. Most companies don’t charge anymore so Cruise should reflect this. £6.99 standard postage is also very high”

Helpful Report

Posted 5 years ago

“Was pleased with the purse but the box it came in was very dirty and marked all over. As this was a present for my daughter i wasnt very happy with it. Paying all that money it shouldnt av been sent like that”

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Posted 5 years ago

“My order arrived promptly Unfortunately there was makeup on the collar”

Helpful Report

Posted 5 years ago

“Scarf was knotted up and it wasn’t til a few days later scarf has a pulled thread but have discarded my reciept”

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Posted 5 years ago

“I don’t know if any other high end retailer that charges so much for delivery, and doesn’t do free returns! I sent almost £609 in one transaction and had to pay £7 for delivery, that took 6 days! Very disappointing,”

Helpful Report

Posted 5 years ago

“Shocking service, paid for next day delivery had no updates til two days after my delivery date, offered a refund still waiting for a refund, to say you market big brand and not cheap brands the service is ridiculous, appalling Oh to add to that my box wasn’t the original.”

Helpful Report

Posted 5 years ago

“I purchased two shirts that wasn’t made clear they was either boy or girl models so I now need to return two shirts costing me 700 pound”

Helpful Report

Posted 5 years ago

“Paid extra for next day delivery, only for it to come 4 days late!!!”

Helpful Report

Posted 5 years ago

“Disappointed when ordering a jacket at £270 being charged £6.99 for shipping and then when I returned the item I had to pay £8.50. Will not use Cruise or Flannels again because of this.”

Helpful Report

Posted 5 years ago

“I paid for next day delivery on a jacket only to receive the wrong colour of jacket and also I had to pay 9 pounds to post it back... I really hope my refund is cash return and not store credit.”

Helpful Report

Posted 5 years ago

“Had to send T-shirt back there was no forms in bag to write on why sending back are return sticker”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews