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CRUISE Reviews

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

Company Reviews

Product Reviews

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Things aren't bad but size is a problem. The site says the usual, and the order is slim. For example, I ordered pants size 50, which were normal on the site, but came slim. I can't dress. In the past orders came two slim shirts that I also can't wear.”

Posted 3 years ago

“Love the YSL Bag but disappointed in the way it arrived! No dust bag or a box. For the price I was expecting a bit more. Waiting for box, though I was refunded on the delivery.”

Posted 3 years ago

“If you spend £30 on a pair of trainers from Schuh, they deliver them for free. If you spend £650 on a pair of trainers from Cruise, they charge you £7 delivery, and that's not even for next day! (I fully appreciate this is, by every conceivable measure, a First World moan!)”

Posted 3 years ago

“Quick delivery but my problem was cost of postage.£400 order.Charged £7 for delivery plus the cost of £4 for returns.Woodhouse are free delivery and free returns.”

Posted 3 years ago

“Quality and service is always very good, only down side is high delivery/return costs even when spending quite a bit of money. Returning items to store would be a good option.”

Posted 3 years ago

“Description wasn’t very detailed, delivery was unexpectedly fast.”

Posted 3 years ago

“The ordering process was very easy however when collecting order the server continually conversed with other employees and also continued to do paperwork not relating to my purchase.”

Posted 3 years ago

“Order & delivery prompt - return (size just too big) was costly and a pain - has put me off for future orders”

Posted 3 years ago

“Normally really please with Cruise. However this morning went to collect items from the shop 'click & collect' as the goods were over £200 i should of received a £20 gift voucher which is normally printed automatically with receipt. Told the guy in the shop who was helpful & rang customer services who said would email my voucher straight away. 8 hours later still waiting for it. So looks like I'm going to be chasing tomorrow.”

Posted 3 years ago

“Delivery was quick. No invoice in parcel. Making returns more complicated. Free returns would be much better. Most other high end companies offer free returns.”

Posted 3 years ago

“Wrong item sent - stone island badge should have been all black but was normal Colour”

Posted 3 years ago

“product was delivered on time but had a security tag still inside the item, was told to send it back but was a birthday present which then wouldn't of been here on time. ended up going in store to have it removed. so spent £9.99 on postage and still had to go in store”

Posted 3 years ago

“Good service only issue was tried to buy online and payment wouldn’t go through,phones Silverburn and cruise Glasgow no one answered the phones as I could have bought in store it eventually took payment on line.”

Posted 3 years ago

“Excellent service when purchasing items not the same unfortunately when returning items.”

Posted 3 years ago

“I dont like having to pay for return postage if an item is not suitable .”

Posted 3 years ago

“Ordering online etc was very easy but went to flannels to collect and it was very short staffed waiting approx 20 mins to let someone know I was in to collect my parcel”

Posted 3 years ago

“Ordered a kids top size 8-9 and a 7-8 turned up wrong tag on the t-shirt...wee man was gutted to say the least”

Posted 3 years ago

“Sent different trainers from i ordered but they were still nice so kept them”

Posted 3 years ago

“Product as described and shivered in time. Disappointed with the price label on the item not corresponding to the advertised price.”

Posted 3 years ago

“I ordered a 3 pack of Paul Smith boxers when my son opened the box there was only 2 pairs in the box”

Posted 3 years ago

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CRUISE is rated 3.9 based on 11,531 reviews