CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the service is great however delivery charge is extreme !”

Helpful Report

Posted 5 years ago

“I was disappointed that there is no quality control on products sent out. I never expected a company like Cruise to send out a faulty product. My son is also devastated as he has no birthday present now.”

Helpful Report

Posted 5 years ago

“Good selection. Delivery prices are ridiculous. A standard delivery does not cost £6.99 for a t shirt. Scandalous when spending a higher cost for premium brands. I often purchase elsewhere online for same item at a cheaper delivery rate”

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Posted 5 years ago

“The clothes you sell are good, but still having to pay for delivery and especially returns puts me off spending a lot more.”

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Posted 5 years ago

“Have to pay to send things back as sizing is way out at least 2 sizes bigger than normal uk size shame as when you get size right very happy with product”

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Posted 5 years ago

“The product came really quickly, however the delivery is rather expensive as I was paying nearly half to have it delivered. I also wanted to purchase some mcqueens however the discount code wouldn’t work for it”

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Posted 5 years ago

“Great selection of clothes however postage is way overpriced £6.99 per shipment and that’s not even next day - come one you should be able to provided a cheaper alternative - puts me off buying anything!”

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Posted 5 years ago

“Really disappointed that my item (Ralph Lauren knitwear) was not even folded but thrown in to the packaging. Yes it was a clearance item but still over £80 plus the pricey postage fee - could’ve been sent with more care! Other than that nice quality item and quick delivery. Would’ve hoped for better attention to detail from people at Cruise .......”

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Posted 5 years ago

“Good products and discount. Expensive p&p and returns! I paid £10 in total”

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Posted 5 years ago

“Bit pricey”

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Posted 5 years ago

“I would rate Cruise with 5 stars, if it wasnt for DPD (they're delivery service) Its unacceptable to have an "Express service " that takes 2 weeks. If only you had a delivery service like DHL you would have 5 stars and a lot more clients. P.s. check your competitor( Farfetch) how good their reviews are, its because of fast delivery”

Helpful Report

Posted 5 years ago

“The top i bought was fine however paid for next day delivery did not get it till the following day emailed you about this no reply”

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Posted 5 years ago

“Good service but delivery is very over priced at £6.99”

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Posted 5 years ago

“I need more discounts”

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Posted 5 years ago

“Too much defect in the garment，I don't think It's a new cloth”

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Posted 5 years ago

“Ordered a T-shirt online and although the correct product codes were on the T-shirt it wasn’t the one advertised online.”

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Posted 5 years ago

“Good range of items on offer and competitive prices. However having ordered online for delivery I was very disappointed at how my item (stone island over shirt) was delivered: in a plastic bag, thrown on my doorstep, on a cracked hanger. Not ideal when gifting.”

Helpful Report

Posted 5 years ago

“I brought a Calvin Kline jumper that was a medium and it was massive and when I say massive it was like it was for a XL And it said in the jumper printed a medium,I’m disappointed in my purchase due the that reason”

Helpful Report

Posted 5 years ago

“Very disappointed that I received a garment that was soiled. Also not happy that I had to spend over £11 to return items registered post. As I had to pay delivery it should at least be free returns.”

Helpful Report

Posted 5 years ago

“I returned a T-Shirt on Thursday to be replaced by a larger size and it signed for on Friday morning. I haven’t had an email to let me know when a replacement is being sent out or even if I’m getting one.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews