CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of shoes that were too big paid delivery then had to pay to return them so basically cost me £10 for absolutely nothing. Tried to exchange the shoes for another size, they said they didn’t have it in stock. I seen them the following day and they did had them in stock so paid postage again. I definitely think that when your doing an exchange you should get your postage paid!”

Helpful Report

Posted 5 years ago

“Prices are far far too over priced and it’s shocking that you still need to pay for delivery when it’s over £300”

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Posted 5 years ago

“I bought a lot of products in your shop But at one point your shop refused to accept my card. I still want to buy the product in your shop Can you solve this problem for me?”

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Posted 5 years ago

“I have bought Versace dresses from you in the past but unfortunately the fabric quality is poor in these dresses & I am returning them”

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Posted 5 years ago

“Poorly wrapped and presented upon arrival. No returns label and having to pay to send back items is a poor customer service”

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Posted 5 years ago

“I revived the wrong jumper, correct colour and kinda the same Style but not the jumper I ordered”

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Posted 5 years ago

“problem with size”

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Posted 5 years ago

“Good product , but really slow delivery took over a week to come and charged delivery when most online shops now are free delivery”

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Posted 5 years ago

“Delivery is too much”

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Posted 5 years ago

“The procuct itself was fine but from placing the order I didn’t hear anything in 4 days to let me know it had even been dispatched, not very good Customer service considering postage and packaging was £6.99”

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Posted 5 years ago

“I ordered 5 items on the morning of 26th January, I paid £6.99 for standard delivery. Three of the items arrived on the 22nd and the remaining items on the 27th, which is simply not good enough when paying £7 for delivery. One of the items still had a security tag on it, I will now have to post it back at my own expense. Overall not a great customer experience.”

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Posted 5 years ago

“Delivery should be free it’s ridiculous that all delivery costs including returns are at the expense of the customer especially when this is even when you spend £100+”

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Posted 5 years ago

“I'm returning”

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Posted 5 years ago

“As long as you get items delivered you will be OK dpd don't do next day delivery 🤣🤣🤣”

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Posted 5 years ago

“Paid for next day delivery ..... took 3 working days . Poor”

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Posted 5 years ago

“Product was good Delivery far to expensive”

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Posted 5 years ago

“Received coat in a black bin bag. I would have expected a box at least.”

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Posted 5 years ago

“Happy with service although shipping cost too expensive 6.99 and charged returns. I am sending item back as not happy with it. Charging costs put me off ordering again.”

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Posted 5 years ago

“Customer service phone line was very helpful regarding an overpayment in item. Have since returned item for exchange in size and am still waiting to hear back .”

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Posted 5 years ago

“Expensive delivery, poor packaging for an expensive item could have been easily damaged - but I’m happy with the product!”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews