CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since changing your delivery service I will not be using Cruise as the delivery time is too long.Iam still waiting on my order?”

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Posted 5 years ago

“It take a long time for delivery compare with farfetch and mr porter.”

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Posted 5 years ago

“Item came fast. Outside packaging was intact but shoe box was cello-taped in one corner and had been broken in several places. However, item itself was intact and unused.”

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Posted 5 years ago

“Nice product but felt short changed about free delivery which wasn’t free due to significant number of conditions”

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Posted 5 years ago

“Should be free delivery”

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Posted 5 years ago

“Ordered a girls jacket, great price in the sale. But has been over a week now and have had no correspondence since then.”

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Posted 5 years ago

“Where is my voucher?”

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Posted 5 years ago

“Buying from Cruise is fast and quick. For me the issue is returns policy - for christmas period there was no extension to allow unwanted presents to be returned and when the size is wrong etc there is no free return option. A bit annoying if there are several items being returned and adds to overall purchase costs.”

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Posted 5 years ago

“Took 6 days payed 6.99 then sent wrong size”

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Posted 5 years ago

“Happy with the products however promotions on website are very deceiving”

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Posted 5 years ago

“Great brands.....the only downside is the delivery charge. For the amount you spend I would have expected it to be free.”

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Posted 5 years ago

“Delivery charge it too high, even more expensive to return items. I think returns should be free. Even when I was in post office today to return one of the items I ordered as it was not suitable. The post office clerk couldn’t believe what I had been charged £7.99 to get it delivered then it cost me £8.90 to get it returned.”

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Posted 5 years ago

“Order my jumper next day delivery and it came the day after they refunded me the deposit so was happy but then the jumper arrived and I was pretty sad as they sent the wrong jumper it was a gift but luckily they liked it if not would have had to return the quality of the jumper was good”

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Posted 5 years ago

“Worried when i read the reviews, obviously its not good that they take your money before checking if its in stock. Luckily my item was in stock and was delivered quickly, the packaging was filthy and dirty, not how you expect your packages to arrive. However the item was in good quality, i ordered a grey stone island jumper however the colour was very different when it arrived, more of a pale green... but i kept it as it was still nice. Overall the order was fine but i wouldnt order again due to the uncertainty of when you get the product, if its in stock or refund.”

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Posted 5 years ago

“I bought my order on the Black Friday event but haven’t had my voucher thorough for spending over £500.”

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Posted 5 years ago

“Great selection of clothes. Unfortunately they forgot to remove the electronic security tag ... which meant I had to visit the brand store to have it removed.”

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Posted 5 years ago

“Package presentation could be better, especially for the price.”

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Posted 5 years ago

“Jacket did not fit and scarf was wrong colour however was going to keep jumper but security tag was still on so was not able to use was function it was ordered for. Price of delivery getting too expensive.”

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Posted 5 years ago

“Ordered on the Thursday revived on the Tuesday”

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Posted 5 years ago

“Felt I spent a lot of money on one item but because I only spent 400 instead of 500 I didn’t get 100 voucher thanks for nothing cruise”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews