CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t happy I had to pay £6.99 for postage after I spent £110 on a top”

Helpful Report

Posted 5 years ago

“Hi there Your service has been very good but it is unclear when you place the order if you will be sending out the goods. I had to call the customer service team who were so helpful so thank you 😊 to find out. Also unfortunately the trainers I ordered for my husband had quite a sparkle shimmer on them and this detail was not included in the product description and didn’t look like this in the picture so unfortunately we had to send them back and it’s cost us £11 to do so. Otherwise thank you and we would order from you again BUT putting us off is the returns policy especially in relation to paying for delivery and the price of the shoes. :) and they don’t look the way they do on the website :(”

Helpful Report

Posted 5 years ago

“No problem with the product, but ordered it on the 12th to have for a birthday present on 21st. It arrived n the 22nd”

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Posted 5 years ago

“Delivery good products good delivery price to much”

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Posted 5 years ago

“It takes to long for the call center people to answer the call. International orders could not be updated efficiently, please look at my latest order. I see great potential of this company.”

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Posted 5 years ago

“I am shocked that for a purchase of £2550 I was charged delivery on top. Most retailers offer free delivery. Dissapointing!”

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Posted 5 years ago

“Quick delivery but item seem worn before or damaged and in process of wanting to return it .”

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Posted 5 years ago

“I think it’s terrible that you could spend unlimited amount of money in ur store and not get free delivery and also need to pay to return parcels”

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Posted 5 years ago

“Nice jumper and selection of clothes online. Product arrived, but was returned due to size not fitting. Postage costs are excessive at £6.99 and was 5 days before posting, and a week to receive which is quite slow.”

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Posted 5 years ago

“I need to send my order back as the item I bought is to small. I would like to know if there is another way or sending this order back and ordering another size without the cost of delivery ans sending the other one back. This going to be an expensive addition if so.”

Helpful Report

Posted 5 years ago

“Brands and quality very good.dont agree when I purchase a shirt costing £215 I have to pay £7.00 delivery and also pay to return item as didn’t fit.this will stop me buying in the future.Not happy.”

Helpful Report

Posted 5 years ago

“Would have rated higher if it wasn’t for delivery / return costs being expensive in relation to other online retailers. Why can’t you offer free delivery / returns to store like a lot of other companies or even free home delivery if the customer spends over a certain amount? When spending hundreds of pounds at a time I don’t expect to feel as though I’m being ripped off for delivery / return costs.”

Helpful Report

Posted 5 years ago

“I like Cruise and am a long standing customer which is why I am scoring 3/5 however had this been my first purchase I’d 100% be scoring 1/5. As I write my short review I am still waiting on a jacket to arrive. 1 item was delivered last week and another was cancelled as out of stock. You have managed to get 1 item out of 3 to me. Truly awful. If you do read this please find out where my sons Stone Island jacket is and let me know 👍🏻”

Helpful Report

Posted 5 years ago

“Everything was really good apart from I ordered two items and you sent them separately for me to collect without telling me this. Therefore I had to travel twice when I could’ve only had to have made one trip if you would’ve told me. This was an extra time and cost wasted.”

Helpful Report

Posted 5 years ago

“Happy enough with service just disappointed in presentation of the parcels lately no nice bags to reuse”

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Posted 5 years ago

“Normally very good but incorrect shoe size just came now it costs me to return them”

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Posted 5 years ago

“I think it’s terrible the £6.99 delivery charge you have to pay”

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Posted 5 years ago

“Love the clothing, but have to be very careful ordering as returns aren’t free unlike other high end retail sites.”

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Posted 5 years ago

“Item arrived as described however was for a birthday present thus ordered on Tuesday at 07:44 and paid for next day deliver. Didn’t get confirmation til Wednesday after 4. Then emailed customer service who didn’t respond til following day though they did refund next day delivery charge. Item finally arrived in Friday.”

Helpful Report

Posted 5 years ago

“Disappointed returns are not free or that you cannot return in store. Not the service you would expect from a store like Cruise”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews