CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t in a Gucci bag. Came in a Flannels bag. Not happy about it”

Helpful Report

Posted 5 years ago

“Free delivery on orders over £100 would be greatly appreciated by your customers”

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Posted 5 years ago

“The service was wonderful but the garment unsuitable. I have returned it and as soon as I am reimbursed with up my review;)”

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Posted 5 years ago

“Ordered after 5pm which is the deadline for next day delivery so I was expecting to get it 2 days after however it arrived the next day so was very pleased ! I do think if you’re spending a lot of money on a designer item it should come a bit more presentable than folded in a plastic bag. Opened the bag and the jumper looked perfect, then I noticed the security tag still in!!! I needed this item to wear at the weekend hence why I used next day delivery so had no time to be sending it back to get it removed, thankfully my dad did it but this should never happen!!”

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Posted 5 years ago

“Online shop very good but in store hardly anything my size and can’t get a refund if you return you’re item to store”

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Posted 5 years ago

“Great products but received in poor packaging for the money spent. No more cruise labelled pouch for clothes which is disappointing”

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Posted 5 years ago

“My historic experiences with Cruise has been flawless. However, a recent delivery arrived with only half the items were not received. A Customer Service ticket (CAS-4636906-Z3X1P8) has been processed.”

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Posted 5 years ago

“The cost and time it takes for delivery is ridiculous”

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Posted 5 years ago

“The shoe was perfect but I received it outside the box ! The packaging wasn’t good.”

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Posted 5 years ago

“I like to selection of products and would be more willing to buy items not in the shop if the carriage costs were less”

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Posted 5 years ago

“Do not reply back to emails I have sent for updates on my order”

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Posted 5 years ago

“Dress lovely but too big. I would have tried smaller size except for cost of postage. This puts you off ordering anything else at £6:75 to deliver, but only £3:55 to return! Why less? Other companies offer free delivery and returns. Without free returns not sure I would order again. The delivery charge I can accept as parking and petrol would cost the same.”

Helpful Report

Posted 5 years ago

“An accurate description of the clothing I bought on the website would’ve been helpful because the item I received wasn’t the brief description on the website, although acceptable. Delivery on the hand was fantastic.”

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Posted 5 years ago

“Ordered a Vivienne Westwood top and it says on the website fits to size and I’m usually a small but the small did not even go near me”

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Posted 5 years ago

“Paid for next day delivery which would have been the Friday but it arrived on the Monday. I contacted yourselves and the £10 was paid back.”

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Posted 5 years ago

“Delivery was quick, however I find the postage a bit expensive and also that if the item has to be returned it is also expensive”

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Posted 5 years ago

“£6.99 for the delivery of a Tee Shirt which took 7 days is unacceptable. Most online companies can have the item delivered the following day or the day after. This expensive postal/delivery process is not efficient and would make me consider buying from Cruise again.”

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Posted 5 years ago

“Pay for for postage and returns when I’ve spent over £500 online makes this a 3* review”

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Posted 5 years ago

“Item came but was very dusty and had a mark by the armpit of the jacket from deodorant or from someone trying it on. Didn’t bring it up as I had to clean and sort it myself. So 3 stars is all I will give.”

Helpful Report

Posted 5 years ago

“I’m very happy with my purchase but what let you down from getting a very good was the delivery service! I paid £6.99 for delivery to my home address which then went to a local collection point so had to arrange for it to be collected from there.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews