CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALWAYS advertise discount but is on a VERY VERY Limited amount of Brands and Postage is very very expensive Whilst when j am lucky enough to buy a Luxury Item I think Postage could be Less Very Very Greedy Company not very Customer thoughtful”

Helpful Report

Posted 5 years ago

“I bought 2 belts valentino . You sent to me 2 belts different than the description on web site!😢”

Helpful Report

Posted 5 years ago

“Normally have no issues but I received my order and it was too big so I sent it back to be exchanged for a smaller size and I have heard nothing back since I sent this on Saturday! I have tried to see if you have received this and heard nothing back, I would like this resolved and to have my order delivered in the new size as soon as possible and compensation”

Helpful Report

Posted 5 years ago

“Sent items that were faulty”

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Posted 5 years ago

“Ordered a pair of shoes on the 19th of March, order still says ready to ship and I still haven’t received them, when am I going to receive them haven’t had any update on them was starting to think somethings wrong. I wrote an email yesterday and got no reply aswell now I know the coronavirus could have something to do with delieverys and delays but I haven’t been notified can someone get back to me?”

Helpful Report

Posted 5 years ago

“Know it’s difficult times but can’t collect my order as store is closed. Next is delivering collect orders for free, why can’t you! Unsure of when store will be open to collect item”

Helpful Report

Posted 5 years ago

“I had a 20% off voucher which I tried to use in store. There wasn’t a barcode so was told couldn’t use it but I could order online and pickup I store for free and would receive a £15 off voucher once collected. I got home tried to order and one of the items wasn’t available for collection (even though it was in the store) so I had to pay the £6.99 for delivery and also didn’t receive a voucher. Seems strange that there was no way to honour the voucher even though the assistant could clearly see the email which I had received. Was also told while in the shop that I was to phone the number at the desk (which he pointed to). Assuming this was customer service which isn’t open at weekends.”

Helpful Report

Posted 5 years ago

“I had ordered a next day delivery CP company jumper, they had sent it next day but never sent it with the lens for the arm so after i phoned the closest store to me they told me they couldn't help me as they do not deal with online orders. I had to get a lens from else where for that night as it was a Saturday and couldn't contact the offices or anything until the Monday I was told from the store.”

Helpful Report

Posted 5 years ago

“the quality of the garments has went down hill in my opinion”

Helpful Report

Posted 5 years ago

“Ordered on Thursday and Paid £9.99 for next day delivery and never received item Till the following Monday!”

Helpful Report

Posted 5 years ago

“Hi, I am Eunji Park . Recently I ordered Barbour clothes in your cruise fashion (Order number: CRUS40000060189845) I would like to know order status. I've got the mail delivery (throgh DPD 15504880063442Z) but today I tracked this number found that back to cruise fashion. Please check this, thank you”

Helpful Report

Posted 5 years ago

“when you are paying £200+ for T-shirts polo shirts you expect them to be folded properly not rolled up in a plastic bag and not even in the cruise bag you used to get them in”

Helpful Report

Posted 5 years ago

“Part of my order was wrong but I am willing to keep wrong item sent, I emailed cruise customer service to say this and all I got in response was an email which I had already received previously saying order had been collected by courier. I think that this is poor and don't think I will use cruise again due to customer service and part of order being wrong”

Helpful Report

Posted 5 years ago

“They send me an item faulty, I paid the first delivery and I have to pay the second to send the item back. The customer care doesn’t answer at your calls or emails.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery never got the parcel on time. Item came and was to large traveled to my nearest cruise to exchange the item and they wouldn’t do it. Now having to send the item back.”

Helpful Report

Posted 5 years ago

“love the sandals and they arrived on time. The website is easy to use. I have only given two stars as they were poorly packaged, so the box was damaged. Not what you’d expect when spending £350 and certainly not what would happen if you ordered from other retailers. I contacted customer services but have not had a response!”

Helpful Report

Posted 5 years ago

“Very disappointed with the state of the items delivered to me. I’ve sent an email in to the customer services with no reply.”

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Posted 5 years ago

“Took over a week for my order to be delivered. rang customer services 3 times and was lied to about the length of time it would take for delivery. when you pay over £500 for an item and then you charge £6.99 for delivery is an absolute joke in itself anyway.”

Helpful Report

Posted 5 years ago

“top came all marked”

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Posted 5 years ago

“I ordered a large coat on next day delivery which cost me £10 extra as a birthday present but when it come it had large stickers on the parcel bag and polythene bag but the actual size of the coat was a small so then I have had to pay for it to be sent back away costing me more money”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews