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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Came in good time, the product was well packaged and was in very good condition on arrival
Helpful Report
Posted 8 years ago
Quality Choice fast good price
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Posted 8 years ago
Easy order and convenient collection
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Posted 8 years ago
My order came on the promised date and I was delighted with my purchase. I was delighted with the e mails and updates I received during the process. Thanks again.
Helpful Report
Posted 8 years ago
Very fast delivery and excellent quality clothing
Helpful Report
Posted 8 years ago
Fantastic service quick and easy.item i got was perfect
Helpful Report
Posted 8 years ago
Excellent item and excellent delivery
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Posted 8 years ago
Really fast delivery when I needed it
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Posted 8 years ago
I ordered a Armani jacket and it came really quick and it was well packed aswell, great service.
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Posted 8 years ago
I order Clothing/Footwear on a regular basis and delivery is always very quick, i have only ever returned one item as quality always good and i was refunded within the week.
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Posted 8 years ago
Cruise is always bang on I love the shop and the service but unfortunately when I received my Gucci cap because it never had cardboard inside keeping it sterdy it only had paper my cap got delivered all buckled and creased and it won't seem to go back to normal I was gutted as I paid 210 pound u expect it to be perfect it's obvious the dpd had other orders on top of it and squashed it .......... everywhere I have ordered caps from always use the cardboard behind the forehead part to keep it strong ... disappointed in the way mine came 😩
Helpful Report
Posted 8 years ago
Ive experience Cruise through the Website and through the store in Leicester. Both were excellent, delivery from web was excellent and swift and shop store staff were spot 5 stars
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Posted 8 years ago
Really satisfied with the clothing I received and really fast delivery got them the next door looking forward to order again
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Posted 8 years ago
Excellent service item arrived next day :)
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Posted 8 years ago
excellent fast service ,very well packaged nice touch in the cruise clothing protective dust cover /zip bag ,very competitive pricing,having purchased many items from cruise,van mildert and flannels over the years I can highly recommend them and will continue to shop there in the future.
Helpful Report
Posted 8 years ago
Top came earlier than stated so I had it for my holiday.
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Posted 8 years ago
Ive been shopping online with cruise for a while know amd ive always had great service and fast delivery
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Posted 8 years ago
I like the sales and how fast the parcels are delivered 😃
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Posted 8 years ago
Great service quick delivery nice item
Helpful Report
Posted 8 years ago
Delivered to Ireland extremely quickly. Got 10 percent off using the app so I know got the best price!
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,541 reviews