Crystals.com Reviews

Name: Crystals.com
Address: 7251 NE 2ND AVE, ste 108, MIAMI, Florida
Rating: 4.57

4.6 Rating 526 Reviews

88 %

of reviewers recommend Crystals.com

4.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Email:

info@crystals.com

Location:

7251 NE 2ND AVE,
ste 108,
MIAMI
Florida
33138

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Crystals.com 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I almost lost my investment if not for the help of my username”

Helpful Report

Posted 2 weeks ago

“I received an Amethyst point instead of a spirit quartz. I contacted customer service, sent pictures of the incorrect item and did not get a resolution I question the integrity of this company and will not be purchasing anymore crystals from them.”

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Posted 3 months ago

I wanted to follow up as I had reached out to assist you but didn’t receive a reply. I can assure you that the $12 Spirit Cactus Quartz point you ordered was sent out. Since these are all-natural crystals, variations in color and formation are expected. I’m truly sorry if you were disappointed or had any concerns about the integrity of our products or company. We take great pride in offering only the best, genuine crystals, and customer satisfaction is very important to us. Please let me know if there’s anything else I can do to help.

Posted 2 months ago

“Candle is out of stock. Have not received it yet. Crystals have not arrived yet. Your deloveries take abouttwo weeks to get here, which I don't understand.”

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Posted 7 months ago

Hello Ellen When you ordered this, it stated the item was on preorder; there has been a bit of a delay with our supplier, but we should hopefully have them by next week! Thank you for your patience

Posted 7 months ago

“Not what I expected. Not sure if you're receiving any of my messages.”

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Posted 1 year ago

“Disappointed one end of the stone has porosity.”

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Posted 1 year ago

Hello David Can you please send us an email with your concerns? These are all natural stones we sell, nothing is made of glass or plastic. We are happy to help.

Posted 1 year ago

“The stone received does not look anything like the picture, it was over polished. It was supposed to be a Christmas gift and it is embarrassing to give that stone away, I am trying to find another one somewhere else.”

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Posted 1 year ago

“Not at all what I expected. Very small compared to photos.”

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Posted 1 year ago

Hello I am sorry you are not happy with your order. We do list all the measurements in our product descriptions. Can you please let me know which stone you purchased that you are referring to? I am more than happy to help.

Posted 1 year ago

“Unfortunately the bracelet was broken upon arrival.”

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Posted 2 years ago

“One of my crystals was badly cracked. I sent a complaint through the website but haven’t gotten a response.”

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Posted 2 years ago

Hello Andrea Thank you for your order We did reply to your email a few days ago for a photo of the stone and to see about replacing, we have not heard back

Posted 2 years ago

“Do not buy there. It is a dropshipping/repacking operation. No after-sale support whatsoever. Also, their bracelets are "one size fits all", meaning they probably won't fit you.”

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Posted 2 years ago

Hello, We are certainly not a "dropshipping/ repacking operation" We are a small business, and all our crystals are meticulously sourced and hand packed with care. I see you did inquire about your order if we can send extra beads and string to make the bracelet larger. Unfortunately, that is not something we can offer at this time, however, we are looking to expand our bracelet line to carry a larger size. We thank you for your feedback

Posted 2 years ago

“To say I am disappointed in crystals.com is an understatement! I purchased a “Black Friday” subscription for my daughter, only to have crystals.com come back and say it was a mistake to put that subscription on sale and would not honor their mistake!! I will not recommend this company to anyone as they are dishonest!!”

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Posted 2 years ago

Hello Paul I am sorry to hear you are still frustrated. We did explain how our system set the subscriptions for our 24-hour cyber Monday sale, which was an error. We did honor this the first time and could not on the second, as the mystery boxes are already highly discounted. You did say you wanted to keep the subscription still with the default pricing.

Posted 2 years ago

“I ORDERED TWO CRYSTALS AND ONE OF THEM WAS COMPLETELY WRONG. DUE TO IT BEING SO CLOSE TO XMAS I DO NOT HAVE TIME TO RETURN IT AND GET THE CORRECT ONE. THE ONE THEY SENT ME WAS MUCH SMALLER AND NOT EVEN CLOSE TO THE COLORS AS THE ONE I ORDERED. WORST EXPERIENCE EVER!”

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Posted 2 years ago

“Absoulte terrible did not receive compete order still havnt receive complete order will never do business with this company ever again”

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Posted 2 years ago

Hello Diane We did send out the missing energy kit to you, please let us know if you have not received it yet.

Posted 2 years ago

“I have yet to receive my order”

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Posted 2 years ago

Hello Your order was delivered via USPS Please check your tracking, we also have not heard from you

Posted 2 years ago

Hello I see your order was delivered via USPS, we have not heard from you about a missing order Please let us know if you need your tracking information

Posted 2 years ago

“I'm still waiting for my purchase,”

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Posted 2 years ago

Hello Kerstin We kindly ask you to check your tracking as it says your package has been delivered.

Posted 2 years ago

“Not happy that I couldn't return expensive rock. I was told that I received the rock I ordered yet the picture is still up there. I buy rocks from all over the world. I have never had this problem and I won't buy from you ever again. I was not aloud to return rock. It was $500.00 rock bad business. I have only not recieved a rock once from another store. They sent me another on even though they knew they packed it. Then I found out my grand son took it out and put in his toy box. I called to return it and they said no problem keep it. It was over $100.00 but because I was a good customer. That was very kind.”

Helpful Report

Posted 2 years ago

Hello We have reached out to address your concerns about your order, we did send you the exact sphere you ordered and also offered you a discount if you want to keep it since you did not seem happy. We have not heard back from you We certainly aim to make sure all of our customers are happy with their purchase. We also are very big on transparency of the items you receive, we make sure our product images reflect this accurately.

Posted 2 years ago

“This is the first time I have been disappointed with a purchase from Crystals.com. I have had so many great purchases that are beautiful, well packaged and exactly as described online. This one is much darker than pictured online. I was hoping for more marbling and a much lighter color.”

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Posted 2 years ago

“I ordered a collection of beautiful crystals for my birthday. The package was delivered to the wrong address. The USPS in Boston confirmed this. My son never received his gift. I emailed Crystals. Com many times regarding this and have received no help with matter. So my son is out a Birthday gift and I'm out my money spent with Crystals. Com. I find this to be unethical and not customer service oriented. Buyer BEWARE”

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Posted 2 years ago

“This is a terrible product it does not work. It doesn’t even hold the incense. It’s useless. The square that actually holds the incense stick is not attached and doesn’t hold the stick at all.”

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Posted 2 years ago

“I never received my package even though they said it was delivered”

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Posted 2 years ago

Crystals.com is rated 4.6 based on 526 reviews