Crystals.com Reviews

Name: Crystals.com
Address: 7251 NE 2ND AVE, ste 108, MIAMI, Florida
Rating: 4.57

4.6 Rating 526 Reviews

88 %

of reviewers recommend Crystals.com

4.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Email:

info@crystals.com

Location:

7251 NE 2ND AVE,
ste 108,
MIAMI
Florida
33138

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Crystals.com 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my first package from crystals.com in January 4th. I received the 1st part of my order on January 20th and have yet to receive the second part…. I have tried emailing and have gotten no response. A little disappointed.”

Helpful Report

Posted 2 years ago

Hello Kayleigh, We have replied to your email to let you know the water bottles had a delay with our supplier. Thank you for your patience.

Posted 2 years ago

“Hope your week is going great! Are necklaces exchangeable? The crystal is much smokier/dull than the picture. Thanks so much and have a beautiful weekend”

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Posted 2 years ago

“It took over 2 weeks for it to deliver”

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Posted 2 years ago

I apologize on behalf of USPS, we get the orders out of our facility usually by the next day, I am sorry your order took so long to arrive.

Posted 2 years ago

“No dims on website so bought large. Is small.”

Helpful Report

Posted 2 years ago

“I ordered a crystal subscription box. When I realized I ordered the sage box a customer service rep told me no worries and cancelled the order. I went back and ordered the correct subscription. I then was shipped both. When I told another customer service rep they said it was too late. Very conflicting stories and I’m not happy.”

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Posted 2 years ago

“I thought it would make my home smell good but burning the sage it smells like cigarettes and just and just a horrible smell”

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Posted 2 years ago

“I paid for two sage kits and only received one. This is upsetting because it was a gift for someone close to me the customer service for this company needs to improve.”

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Posted 3 years ago

Hello Betsy We are more than happy to correct any errors if you only received one kit. We never got any emails or communication from you. We take our customer service very seriously and aim to please all of our customers We will be happy to send out your missing kit

Posted 2 years ago

“This is what you will receive. Not at all what I ordered.”

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Posted 3 years ago

“The in scent holder I bought does not even hold my in scents without the little square falling. Disappointing because I assumed they would not be two separate pieces.”

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Posted 3 years ago

“Never received my first months subscription box, or octobers box”

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Posted 3 years ago

Crystals.com is rated 4.6 based on 526 reviews