Cult Beauty Reviews

"My order has not arrived for 3 months I told them everyday but no one is listening to me and they sent me a location to collect my order And they said you can\u2019t have it because it all cosmetic item and they said call cult beauty to refund your money or deliver it to another country so if this time happens and you will say come collect it I will not collect it and you will refund my money or put my money in the wallet or I will report you."

"Horrible customer service, the order that never arrived and hours waisted on phone calls and emails! If you want to be left without gifts for holidays- this is a service to use. I wouldn't recommend it to anyone!"

"I absolutely dont recommend Cultbeauty to order such expensive cosmetics. My order of Natasha Danone pallet came absolutely destroyed, they haven secured the staff inside ANYHOW. To tell that i am in rage means to tell nothing..it was supposed as a Christmas gift to my daughter.. \r\nAwful service, terrible experience. Never EVER again."

"Unfortunately my experience with the company is very disappointing.\r\nI placed an order for a specific product. In the meantime while waiting for it to arrive the company changed that product on their website and I received a different item from what I had ordered. I have screenshots from my order confirmation where it's still clearly visible exactly what product I paid for but the customer service is blaming me for placing wrong order. The communication is also really poor, need to wait at least 24h for a response."

"Unfortunately my experience with the company is very disappointing.\r\nI placed an order for a specific product. In the meantime while waiting for it to arrive the company changed that product on their website and I received a different item from what I had ordered. I have screenshots from my order confirmation where it's still clearly visible exactly what product I paid for but the customer service is blaming me for placing wrong order. The communication is also really poor, need to wait at least 24h for a response."

"The box came almost completely destroyed, with tags on it from the carrier saying it was received unsealed and damaged. Why they gave it to the carrier like that in the first place, or the carrier proceeded to ship is a mystery. On receipt, the contents had leaked and the spray nozzles had detached, and one was entirely missing ( and the one that was still in the box keeps falling off after being re-attached). I sent pics and they keep emailing demanding pics of the damage TO the product, as if dried up leaks, or loss of volume in a spray bottle even COULD be depicted. They have offered NO solution other than demand more proof. I am contesting the charge and expect a full refund from the Credit Card co."

"I have ordered products worth 240 euro. They never arrived. When I asked for the status and a request to send the package again, they replied that they issue a refund in 4-5 workind days. I have written 5 more emails, the chatbots replied the same. Thankfully I paid via Paypal, so by raising the complaint, I will probably get back my money. But never again. What a s*tty company to treat their consumers like this."