“Kelly took 3.5 months to get my ring to me. When I received it the gold looked completely different to the photos and has come off after one wear. It was a £370 ring. I’ve been in contact but now she is ignoring my messages. Avoid at all costs!”
“Stay away!! I bout a signet ring for my fiancés birthday, waited over a month for a reply until I got the go ahead to order and hopefully be delivered in time for her birthday, then communication broke down again when I ordered and was 3 weeks too late. THEN my fiancé liked the ring so wanted to order her wedding ring from there. She got one email back about the turn around, then absolutely nothing and now all her emails are bouncing back. Very unprofessional and disappointing from a brand that we were prepared to buy quite a few items from.”
“I have been waiting over 4 weeks for some earrings that haven’t yet arrived. I’ve emailed three times and left messages on insta but no joy. I have some of Kelly’s pieces and they are beautiful but I wish she would get back to her customers 😞”
“The worst customer service ever. I’ve spent ages trying to get an email back with no response. The only time she replied is when I started to comment on her Instagram pictures saying how poor her customer service is. It’s been 14 weeks since i placed my order and nothing”
“I bought a gold plated locket necklace in 2020 and it was about two months late delivered, emailed several times never had anything back. When it did magically arrive one day I was actually really disappointed, I’d spent £90 odd on this necklace and it just seemed really thin, cheap and flimsy, it looked so much better quality online. I didn’t want to return because I didn’t even want to bother with the faff that would have been considering no one even answers emails.
The chain snapped after about three months and after four years the gold plating is almost all gone even with proper care. Really disappointing, I feel like it’s a bit of an instagram/influencer scam”
“Customer service is terrible and my item is nowhere to be seen… ordered over a month ago and have chased several times. Nobody communicates back to you or responds to emails… so disappointing!”
“Terrible. Tried to order from Kelly twice but both times my orders were never delivered, even though I chased up multiple times. TERRIBLE customer service”
“order is taking forever, communication is poor to say the least. really disappointed as I am trying to support an independent business but still waiting for a Christmas present ordered on the 14th December 1 month later. I could not buy from this company again”
