“I ordered a fridge online (for local collection) for my elderly and vulnerable mother in law. All went through and got a confirmation of orderemail. Then 2 hours later I received another email with the only text being 'your order has been cancelled' no explanations! Very poor customer service, I would have expected a call in these circumstances.”
“CALLED UP TODAY I HAD 2 GAMES BUT NO ( PS4 PRO LIMITED EDITION THE LAST OF US PART 2 )
AND THEN WAS TOLD THEY HAVE NOT HAD PAYMENT FOR IT WHEN I SAID HOW COME THEY SENT THE GAMES OUT IF THEY HAVE NOT HAD PAYMENT
I GOT NO REPLY BACK SO I HAD TO REPEAT REPEAT REPEAT THEN I HAD WE WILL LOOK IN TO IT THATS IT
AND THEN HE SAID WOULD I LIKE TO BUY ANOTHER ONE AND WOULD REPORT THIS PROBLEM AND I might I MIGHT GET MY MONEY BACK FOR THIS ONE
IM NOT PAYING FOR ANOTHER ONE I PAID FOR THIS ONE MONEY WENT OUT OF MY BANK ON THE 11TH PAYPAL DISPUTE ON”
“They attempt to con you out of advertised discounts. I bought an item that I had to put a discount code in to apply it. However when you try and collect the item you are charged full price. I am yet to receive a satisfactory reply as to why this happens. They have form in being con artists so it wouldn't surprise me to find out this is an organised scam rather than an honest mistake. BEWARE!”
“Fast and efficient service, everything was in stock and prompt delivery to an address of my choice as they were Christmas presents so did not want them coming to my home.”
“Absolutely disgraceful service - not delivered within time slot, had to wait 4 days longer for delivery with absolutely no communication and then when they finally delivered they didn't bother to unpack the product (washing machine) - will never use again”
“It would take too long to list how much of a disaster customer service has been, both from Team KnowHow and Currys own representatives.
I ordered a television online 2 months ago, was told on multiple occasions it would be delivered on certain dates, all of which never came true. Having to pay for phone calls to the 1890 customer service number (The only phone number available is a pay to use one), I was told incorrect information on every contact.
Eventually, I gave up and asked for a refund, after missing out on a day of work and countless hours spent on hold on the phone, (being charged) and countless emails.
They couldn't even get that right.... I was told two days ago, five working days AFTER my refund request was made, that there was some 'service error made', on their end, which meant I have to wait yet another 7(?!) working days for my refund on a product I was promised and had paid for TWO MONTHS ago.”
