“I have been unable to contact customer service. My purchase receipt has wrong email address and it is impossible to correct this. Thus I have not received confirmation email. The after sales communication is dreadful”
“Curry’s website contains blatant inaccuracies about the Kenwood kMix. It states categorically that the mixer has a ‘pulse’ function which is one reason I bought it. I got it home and it doesn’t have one. Their ‘expert’ asked why it was important and then suggested I switch it on and off. No idea what they were talking about. Currys will not deal with this matter and have just gone quiet on me. An absolutely disgraceful way to treat what was a very loyal customer, they have almost a monopoly now other companies have gone out of business and refuse to alter their website. Beware the incompetence and lies on the website. John Lewis’s are a much better company.”
“Won't let you onto the website, holding screen saying it is checking my security???? I have never experienced this with any other website ever!! Says it will take 5 minutes in reality takes 10 minutes. Crashes constantly. You search filter by price, look at a product, decide that's not the one you want , go back and it reverts back to sorted by recommended every time. Very frustrating”
“Tried repeatedly to use Currys website to buy a microwave and built in hob (£300 to £400) but blocked by Cloudflare constantly so we went to Argos and Amazon. Currys loss.”
“There is no information about the delivery of household appliances to buildings without an elevator. Equipment value £1500, who can afford to lose such a small retail customer.”
“Your staff are so ride. I was at the check out at your Darlington shop waiting to be served. Three staff were standing talking and I asked for help and a girl. Said "we are talking".
Such rude staff that I left the shop without buying the TV I wanted.
No wonder shopping on line is much better with shop staff like the three girls in this shop.
I was in at 2.45 today.”
“Initial access to the site extremely slow took over 5 minutes. This was due to the rubbish Cloudflare DDos front end. When I eventually got there the "chat to us" feature never actually got to a chat window. Gave up as better things to do than go round in circles all night. bought from ao.com instead.”
“Dismal service after a recent online order. Ordered on 14th April still waiting for delivery on 23 may. Shocking customer support to eventually be told royal mail has lost parcel and will have to wait another 21 days for refund. Avoid using this company for delivery as it seems the norm that along with royal mail they loose your order”
“Ordered a TV and bracket online but cancelled the order a few hours later after finding a better one elsewhere.
Nearly 4 months later and I still have not been refunded the £588.99 they took. Even though the items were never delivered to me.
Customer Serivices are completely useless. I've made somewhere between 15-20 phone calls to them and had the same conversation over and over again. It's just one excuse after another including "we lost the parcel and have to wait for an investigation (which takes 21 days) before we can refund you"
CUR2113197395 is the order number. I want my money!”
“Promised next day delivery will now get item in 5 days time it was a promo buy before 1pm get next day (lie) shame I really believed it false advertising”
“I ordered a microwave and collected it from store. I went in and it took them ages to find and after several conversations where they said it was not there (which I did not accept), they eventually located it. The second time I used the microwave it broke. I tried to contact them online, but they were useless so decided to phone. Twice after being on hold for ages I got through, only for the line to go dead before I spoke. However, on third attempt they arranged collection. Then nothing, so after a couple of weeks I chased and was told to wait 14 days. I did this and called again. I was then told 14 working days. I waited and called again, still nothing. So I complained and was told it would be escalated and I would be contacted in a few days- I wasn't. So I complained again. I was assured it would be escalated, that I would be contacted in a few days and compensated. Again no contact. So I complained again. They apologised and escalated. Nothing. So I complained again. Was told after many, many weeks that no more stock. So no microwave, no compensation and a shoddy "sorry" to get rid of me. Too many calls and online queries to detail here. Hours and hours of my life wasted. Service disgusting beyond belief!”
“Anyone intending to order by phone or on-line from Currys PC World should thing twice. We placed an order on-line for a Dyson cleaner two weeks ago and tracked it on-line. It was supposed to come from a local store in Clacton, eight miles away. The tracking indicated it was in NE England on its way to Scotland with no indication when or if it would reach us - so we cancelled the order. We are now struggling for a refund. They won't answer the telephone, are exceedingly unhelpful and practically obstructive on an on-line chat, which is difficult to get in the first place. They refuse to confirm anything by e-mail and seem to be unaware of such things as 'customer service' or 'customer satisfaction'. I will give them a few more days to respond before initiating legal proceedings. They are one company that deserves to vanish in the current difficult times.”
“If you can find Currys Customer service number, then you are lucky, if you can talk to someone on the number you find, you could win a lottery. Currys has removed their contact number from website, and when i find their old CS number, so many automated options, then just cut you out.
I understand its busy time for them, but apparently, they are not geared up for the booming.
Then if you want to try their webchat, I have tried about 5 occasions, I must say, these agents are not properly trained, they have no idea how to help customer and some of them are very rude as well, close the chat if they realise they do not know what they are doing, or keep you on hold, send you a message every 10 mins. Currys. Its disgusting service. I can not speak the worse.
Yes you are large company, but people does not have to buy from you if you there is no after sale service what so ever.”
“I needed to return a laptop which they delivered broken in the first place. Their customer service was never to be found and I was tossed from platform to platform only to be told that they do not deal with my query and should try online, phone, chat and so on. When I finally managed to get to someone on the chat they told me I have to wait for up to 14 days for a replacement after they receive my return. I urgently needed this laptop for my online classes as my previous one broke down but now I have to wait a ridiculously long time for them to replace THEIR broken item. Avoid at any cost, nobody needs this frustration when they pay so much money for a much needed product.”
“Ordered a hoover, misspelt email. Tried to amend, made over 10 calls continually told lie after lie. Said they would amend. Still not done. Can’t even contact the store as is automated. Have to actually write in to complain. Worst customer service I’ve ever encountered. Never again form Currys and PC World.
Used Twitter, Resolve complaints still no end in sight.”
“I ordered a fridge online (for local collection) for my elderly and vulnerable mother in law. All went through and got a confirmation of orderemail. Then 2 hours later I received another email with the only text being 'your order has been cancelled' no explanations! Very poor customer service, I would have expected a call in these circumstances.”
“CALLED UP TODAY I HAD 2 GAMES BUT NO ( PS4 PRO LIMITED EDITION THE LAST OF US PART 2 )
AND THEN WAS TOLD THEY HAVE NOT HAD PAYMENT FOR IT WHEN I SAID HOW COME THEY SENT THE GAMES OUT IF THEY HAVE NOT HAD PAYMENT
I GOT NO REPLY BACK SO I HAD TO REPEAT REPEAT REPEAT THEN I HAD WE WILL LOOK IN TO IT THATS IT
AND THEN HE SAID WOULD I LIKE TO BUY ANOTHER ONE AND WOULD REPORT THIS PROBLEM AND I might I MIGHT GET MY MONEY BACK FOR THIS ONE
IM NOT PAYING FOR ANOTHER ONE I PAID FOR THIS ONE MONEY WENT OUT OF MY BANK ON THE 11TH PAYPAL DISPUTE ON”
“They attempt to con you out of advertised discounts. I bought an item that I had to put a discount code in to apply it. However when you try and collect the item you are charged full price. I am yet to receive a satisfactory reply as to why this happens. They have form in being con artists so it wouldn't surprise me to find out this is an organised scam rather than an honest mistake. BEWARE!”
“Absolutely disgraceful service - not delivered within time slot, had to wait 4 days longer for delivery with absolutely no communication and then when they finally delivered they didn't bother to unpack the product (washing machine) - will never use again”
