“I recently purchased an AC unit from the Currys website. It worked fine for about a month, then the compressor started making an awful grinding noise. I did what any customer would do, reported it online via the contact centre. Getting through to them was a battle in itself. After numerous follow-up calls and over a week of desperation and frustration, collection was finally arranged. But just when I thought the nightmare was ending, the online/telephone team left me hanging. They mistreated me over the phone, offered no solution, and left me completely in the dark.
By this point, I was ready to lose it. Then I walked into the Currys Chadwell Heath store, and here’s where the story takes a turn. The reception team was welcoming, but it was Mir who turned everything around. In under five minutes, he listened to my situation, understood the mess I’d been through, and calmly initiated a refund without any fuss. That’s it, problem solved.
No pointless back-and-forth, no hiding behind “policy,” no passing the buck. Just someone taking ownership and creating a solution right there on the spot. I’ve been in operations for 15 years, serving customers and handling disputes, and I can tell you this, genuine passion for helping people is rare. In all my years, I’ve only met a handful of people like Mir who truly care about resolving an issue.
Currys, if you’re reading this, give this man a raise. Better yet, make him your escalation head or customer service manager. Because while your online/telephone handling of my case was downright appalling, Mir single-handedly brought my blood pressure down and restored some of my faith in your brand or at least the Chadwell Heath Store.
Kudos to Mir and the reception team at Chadwell Heath, you turned an awful experience into one worth talking about. 5-stars only for you guys otherwise without hope.”
