Currys have a Customer Happiness Grade of E.  Customers  love their customer service but are unhappy with their returns process and refunds.
        
    
            
                     
            
                
                
                
        
            
                “
            
            They are serial liars - why?
1) They wont honour their 7 day price match guarantee.            
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                         - Anonymous
        
     
    
        
            
                “
            
            The price match it did some years ago was a gimmick as it had changed the model numbers so you couldn’t qualify for the difference.            
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                         - Geemac
        
     
    
        
            
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            The model numbers were often changed to avoid price match when the company offered this a few years ago meaning the scheme was a gimmick.            
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                         - Anonymous
        
     
             
                    
            
                                    
                
                
                
        
            
                “
            
            Currys had along walk to make my delivery with large heavy appliancess 10 out of 10 thanks to chris and dave
            
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                         - Norman Bluck
        
     
    
        
            
                “
            
            I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys            
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                         - Tapiwa Mpeti
        
     
    
        
            
                “
            
            We were kept updated by Texts of the delivery date, and on 23/10/23, the bulky package was delivered up a long sloping driveway by Paul and Rob.            
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                         - Mel And Paul
        
     
             
        
        
                                
                
                
                
        
            
                “
            
            They forced me to invest even after I didn't see any returns, and when I refused to do so any longer, their attention and persistent emails dwindled, which increased my level of skepticism.            
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                         - Marian Adam
        
     
    
        
            
                “
            
            Customer services say they have no use of their own reference numbers provided for the returns.            
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                         - Joanna
        
     
    
        
            
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            When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'.            
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                         - Anonymous
        
     
             
        
        
                                
                
                
                
        
            
                “
            
            It's been two weeks and no refund I have now contacted the financial ombudsman             
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                         - Natalie Winchcole
        
     
    
        
            
                “
            
            They refuse the web chat evidence saying that is for online purchases at Currys and advise you bring it back to get a refund and then order it again.            
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                         - Anonymous
        
     
    
        
            
                “
            
            Never order an appliance from Curry’s the delivery process is terrible!! The drivers are rude treat your purchase with no care or attention!!! as a result ours got damaged!!! as the drivers were obviously in a rush!! a delivery for a replacement was rescheduled but unfortunately it was the same delivery driver so he didn’t even get out the lorry just drove off with our replacement as he had a bad experience the last time he delivered our appliance!!! Therefore it was taken back to the depot and we rescheduled a delivery which was for today 20/01/2025 but the depot cancelled our replacement and sold our appliance and has refused to deliver a replacement to us!! We have been told we will not get a replacement only a manual collection for our damaged appliance and a refund!!! Which clearly won’t work!!! Why a replacement cannot be delivered with a manual collection is ridiculous !!! I forgot to mention Curry's customer service!! Well there’s not enough room here to disclose how unprofessional they are utterly useless!!! With loss of earnings and alike I have decided to go to a small claims court!!            
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                         - Anonymous
        
     
             
        
            
                                    
                
                
                
        
            
                “
            
            I was helped by Mike, and his service was absolutely excellent.            
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                         - Denny James
        
     
    
        
            
                “
            
            I’m really glad such a group exists and I’m happily sharing this out there with anyone who needs their service to recover their money.            
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                         - Malik Ibrahim
        
     
    
        
            
                “
            
            I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys            
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                         - Tapiwa Mpeti