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Currys Reviews

2.0 Rating 3,518 Reviews
D
Happiness Grade

Currys have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

71.43%
Industry Average
Purchased a smart watch from them in August staff were very helpful and the price was reasonable
- Earl Wilson
Excellent product at affordable price. Delivery free
- Amanda Langdale
I went in store not sure of the cooker i wanted because of the limited width in my kitchen. I had been looking on line at all different websites with no luck. Nadine was very helpful and even though i would have liked a double oven, i found with her advice a Flavel MLB5CDW which is all electric, fan oven delivery next week, re-cycling my old gas cooker, capping the gas off for a very reasonable price!! Thank you Nadine Great job!!
- Mrs J A Metcalf
B-

Delivery - Average

68.42%
Industry Average
Currys had along walk to make my delivery with large heavy appliancess 10 out of 10 thanks to chris and dave
- Norman Bluck
I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys
- Tapiwa Mpeti
We were kept updated by Texts of the delivery date, and on 23/10/23, the bulky package was delivered up a long sloping driveway by Paul and Rob.
- Mel And Paul
F

Returns Process - Difficult

0.00%
Industry Average
They forced me to invest even after I didn't see any returns, and when I refused to do so any longer, their attention and persistent emails dwindled, which increased my level of skepticism.
- Marian Adam
Customer services say they have no use of their own reference numbers provided for the returns.
- Joanna
When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
Customer rights means you have the right in law to reject this item for a refund or replacement.
- Chris Ledger
Ordered kids scooter 24th November. Courier texted to say delivered but had not. Couier confirmed and credited Curry’s 7th December. Still chasing refund no communication same old web chat it’s being investigated. Had enough just reported to bank! Absolute awful company would never order again from there
- TERRIE STEPPEL
It's been two weeks and no refund I have now contacted the financial ombudsman
- Natalie Winchcole
77.78%
Industry Average
I was helped by Mike, and his service was absolutely excellent.
- Denny James
I’m really glad such a group exists and I’m happily sharing this out there with anyone who needs their service to recover their money.
- Malik Ibrahim
I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys
- Tapiwa Mpeti