Currys Reviews

2.0 Rating 3,408 Reviews
E
Happiness Grade

Currys have a Customer Happiness Grade of E. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.

D

Price - Average

51.52%
Industry Average
Paid £179.99 on a tv only for them to drop the price by £40.
- Anonymous
Curry’s website concerning price match is deceptive and misleading.
- Ian Webb
The next day I went to make the purchase only to be told the price had reverted to it's full price and the store couldn't travel back in time to honor yesterday's price and that the Brixton store could have and should have let me make my purchase there!!!I called and complained to the customer services and after 45 minutes they said they'd honor the previous days price,.
- Michael
C-

Delivery - Average

55.06%
Industry Average
I finally get in touch with one delivery day to go before Christmas and get a massive cretin on live chat.
- ""
I used an E gift card but they will not accept that I can have an E gift card I have to wait for the gift card I'm so annoyed why did I pay £40 for a special delivery and it came early.
- Alison
Paid for delivery and installation.
- Julie
F

Returns Process - Difficult

11.11%
Industry Average
Customer services say they have no use of their own reference numbers provided for the returns.
- Joanna
When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'.
- Anonymous
Lied to about reasons they wouldn't price match including returns policy (which was better than Currys), the competitor was not a UK company (they were) etc.
- Ben
F

Refunds - Difficult

30.59%
Industry Average
Without question, I will never ever buy a product online (or in store!) from Currys...I am now 32 days into waiting for my refund for good that I never recieved.. The call center people are eithee untrained on the refund policy or are trained to completely mislead you..
- Red Al, Scotland
Totally upset, feel absolutely fed up and i haven't had my refund back, am getting no where:( I contact Curry's on the 1st of Jan as my sons PC monitor was faulty, it had loads of lines going through it, this was bought in PC bundle.
- S Hawley
well 14th December came and I hadn't heard anything so I got back in touch when I was told it had been escalated and to allow 24-48 hours but once again this time went and I still had not heard anything! I contacted Curry's again and again told it had been escalated now to the refund team, please allow 24-48 hours but again nothing so again I contacted them and was told they were going to manually order the refund and allow 3-5 days which again I did and nothing.
- Katie
C
64.04%
Industry Average
I am totally in awe of how amazing their services are and how quickly they were able to get back my stolen crypto funds after I fell victim to an investment scam.
- Jacques Morand
Their support service was easy to work with and they did their job in less than two weeks without too many excuses and stories.
- Wesley Husted
Did you lose your USDT to online theft or mistakenly sent your funds to a wrong wallet address and you are trying to recover your funds/cryptocurrency. I suggest you contact Hack Recovery Support on their address, HACKRECOVERY(at)YANDEX(d-o-t)RU, their team of experts are really good in funds recovery and was the service support that helped me recover by BTC lost to online theft. I hope this helps.
- Kyle Langman