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Currys Reviews

2.0 Rating 3,476 Reviews
E
Happiness Grade

Currys have a Customer Happiness Grade of E. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.

D

Price - Average

53.33%
Industry Average
They are serial liars - why? 1) They wont honour their 7 day price match guarantee.
- Anonymous
The price match it did some years ago was a gimmick as it had changed the model numbers so you couldn’t qualify for the difference.
- Geemac
The model numbers were often changed to avoid price match when the company offered this a few years ago meaning the scheme was a gimmick.
- Anonymous
C

Delivery - Average

63.64%
Industry Average
Currys had along walk to make my delivery with large heavy appliancess 10 out of 10 thanks to chris and dave
- Norman Bluck
I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys
- Tapiwa Mpeti
We were kept updated by Texts of the delivery date, and on 23/10/23, the bulky package was delivered up a long sloping driveway by Paul and Rob.
- Mel And Paul
F

Returns Process - Difficult

0.00%
Industry Average
They forced me to invest even after I didn't see any returns, and when I refused to do so any longer, their attention and persistent emails dwindled, which increased my level of skepticism.
- Marian Adam
Customer services say they have no use of their own reference numbers provided for the returns.
- Joanna
When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'.
- Anonymous
F

Refunds - Difficult

32.61%
Industry Average
They refuse the web chat evidence saying that is for online purchases at Currys and advise you bring it back to get a refund and then order it again.
- Anonymous
Never order an appliance from Curry’s the delivery process is terrible!! The drivers are rude treat your purchase with no care or attention!!! as a result ours got damaged!!! as the drivers were obviously in a rush!! a delivery for a replacement was rescheduled but unfortunately it was the same delivery driver so he didn’t even get out the lorry just drove off with our replacement as he had a bad experience the last time he delivered our appliance!!! Therefore it was taken back to the depot and we rescheduled a delivery which was for today 20/01/2025 but the depot cancelled our replacement and sold our appliance and has refused to deliver a replacement to us!! We have been told we will not get a replacement only a manual collection for our damaged appliance and a refund!!! Which clearly won’t work!!! Why a replacement cannot be delivered with a manual collection is ridiculous !!! I forgot to mention Curry's customer service!! Well there’s not enough room here to disclose how unprofessional they are utterly useless!!! With loss of earnings and alike I have decided to go to a small claims court!!
- Anonymous
Paid for mobile phone. Didn't recive it phoned numbers of times said it had been scanned 5 times at dpd .cancelled it 5 times .no refund and keep getting different answers every time .they will not send me any emails for evidence. This is making me ill .now they say there is 2 phones on systom .what is going on .what has happened 😡😡
- Neil Williams
71.68%
Industry Average
I’m really glad such a group exists and I’m happily sharing this out there with anyone who needs their service to recover their money.
- Malik Ibrahim
I bought a tv from them and the customer service I received from them was exceptional. Technical support from the delivery guys was out of this world. Thank you Currys
- Tapiwa Mpeti
Until I got to know of the Recovery support services offered by some firms and how support service teams like Hackrecovery AT Yandex DOT ru, were successfully recovering stolen funds.
- Esnaldo Gil