“The worst customer service ever. Couldn’t answer basic questions, they never sent my order and when they finally did (because I chased them up so many times via email, Facebook and phone), I only agreed to continue with the purchase because they said they would send a freebie. They didn’t so I asked to post the collar back and get a refund and they just blocked me on social media. I get no response via email or phone.”
“ordered my collar a 2 months ago still waiting. Contacted several times by phone email and social media and nothing. When i do get through on the phone I get hung up on.”
“Good quality collars but the time is insane
Iv ordered a few times from them and it’s easily over a two month wait for it to be sent
I should have ordered the collar well before we got our pup so it would arrive by time she’s six months old lol”
“The timeframe is more than double what they say. Ordered a pet seat and was given a shipping time of 2-4 weeks. Upon calling and emailing with no response I had to make a complaint through fair trading in order to hear what was happening. It is now 8 weeks since I have made my purchase and am told I still have to wait another 2 weeks. I beg you all to not use this company !”
“Wrong sized collar sent in Jan, waited 7 weeks for replacement to be sent, which was the exact same sized collar - again the wrong size was sent. They refuse to respond to any contact either by email or messenger, the phone is never answered when called. Would not recommend, would give 0 stars if I could”
“I ordered the turbo cat scratcher toy. Delivery was much linger than stated. When I enquired, they admitted they order the item from another supplier only when they have other bulk orders made.
The mouse toy on the item I bought was made of real animal fur which is disgraceful. This was not stated on their website.
Won't shop here again.”
“Collar is well made, lasts well too. Have ordered a second set as my mobile number changed. It does take a little time for them to he made and sent but not bad timing.”
