“I order from them in 2022 with no issues. In 2025, order doesnt arrive within expected timeframes, only email address listed on website. Attempted to contact via email, web chat, FB chat and using a phone number from a 2022 email. No response to any contact and no collars delivered. They have happily processed my payment though. Oct 2025”
“Have ordered a collar 5 weeks ago and haven't received my order. No reply to my emails.
Please report this website to scamwatch.gov.au so hopefully this scamer website can get shut down”
“ordered my dogs collar on the 26 th August 25 (5 weeks ago), I have not received it, I have emailed several times and no one is responding.
Can someone pls respond and tell me where my order is or give me a refund :(”
“I'm having exactly the same experience. Recently ordered and nothing has arrived, the Helpdesk email address bounces and FB msg's don't get responded to. I've previously bought from them twice without any issues, guess they have gone bust? But still sending marketing emails and took our money!”
“They never sent me the collars (ordered x2) and they won’t reply to any emails or FB messenger messages. Scammers. (I have actually tried for a few weeks to make contact before submitting a review😭)”
“I have waiting over two months for $ 80 worth of goods. I have contacted the email, Facebook and instagram. No one has replied and I have no collars or my money. It's and absolute scam”
“I believe that this company had either folded or is fraudulent. I placed an order 3 weeks ago and have not received the item. I have sent emails and reached out via social media with no response. I see their social media has been used by others to try and make contact. I will be contacting my bank re: requiring a refund.”
“I’m 55 and have had dogs all my life. This is the first collar that actually makes me feel safe letting mine off leash. The name and number are clear, I have lost tags in the past so hopefully these fix that.”
“Awful experience still have not received my dog collars keep emailing, they don’t answer my calls or emails , they star uk but found out they are in Hong Kong please do not use this company if you want your orders”
“The collars are lovely, actually getting them is the difficult part. 2/3 weeks is a lie, more like 4/5. Then receive an incomplete order. Nobody answers the phone and aren’t quick to answer emails. I feel that it’s a very small business because it is so slow. If you want it quick go elsewhere .”
“I’ve received a phone call and two emails stating that my items would take up to a month to send and asking if I wanted to proceed with order. This was probably a tactic to lend legitimacy to the seller. When I tried to call, the phone number didn’t exist, and when I responded to the emails they were returned as “undeliverable”. This seller advertises as an Australian company seems to be located in Hong Kong. Since purchasing I have seen that other buyers have reported on line that this seller (Mint & Temple based in Hong Kong) has somehow stolen the identity of an authentic Australian company. Ordered items do not arrive.”
“Save your money, this company is a scam from another country, most likely China.
They promise delivery within 2 weeks but it never eventuates.
Fortunately I paid with PayPal so my refund is easy to process and guaranteed.
Don't fall for the pretty website and ads, it's a scam company.”
“Had to remind them to send order. Got two collars. Meant to be same size. Completely different sizes. When told them they said to send photo. Heard nothing since. They aren’t cheap so really angry.”
“The Phone number to contact Pet Collars was unavailable and not listed. Pet Collars told me I put the incorrect mobile number on my order which was totally untrue. Because, I was sent an email message from them with their logo on the top left hand corner of the email confirming that my details were correct.
They then posted me the wrong size collar with the incorrect mobile phone number and told me that I had made the mistake.
Pet Collars are:-
Very unprofessional
Most unhelpful
All they want is my money
I am a pensioner and cannot afford to order anything else from them, so I hope they are very happy with themselves because they are akin to Scammers and that's all I have to say about them.
They collar was very expensive
They get to keep the 💰 🤑 money and my dog and I get nothing.”
