CVS Van Hire Reviews

Name: CVS Van Hire
Address: 72 White Hart Lane, ,, Tottenham
Rating: 4.82

4.8 Rating 334 Reviews

96 %

of reviewers recommend CVS Van Hire

4.8

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CVS Van Hire :

If you are looking for van hire, sales or maintenance in the London area, then you’ll receive all you are looking for (and more) if you take advantage of our services here at CVS Van Hire.

We’ve been around for a very long time – since 1960 in fact – and in that time we have built an excellent reputation for customer service that we believe cannot be faulted

Visit Website

Phone:

020 8023 9627

Email:

info@cvsvanhire.co.uk

Location:

72 White Hart Lane, ,
Tottenham
N17 8HH

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Marc

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman one the first day at the reception was very rude and unpleasant. He showed no patience when I didn't understand what he originally said.”

Helpful Report

Posted 2 years ago

Hello Kingsley Sorry to hear your experience wasn’t up to our best standard. If you could kindly contact me on 020 8808 7236, I will look into this matter further for you. Best regards Richard

Posted 2 years ago

“I have used CVS a few times now for different occasions. There is no consistency in the service provided. For my latest booking I arrived at 9.10am, albeit 10 minutes late for my collection, I didn't leave with the van until 10:00am, this is way too slow and the man checking me in didn't seem like he had any idea what he was doing. Meanwhile, the lady answering the phones was being arsey with another customer. Not a very pleasant environment to waiting in... I thought maybe its just an off day but when I called politely regarding how long it takes for the deposit to clear on my account, the same lady was pretty blunt and arsey with me too. Slow, unfriendly and uninviting experience... Most likely I wont be back again.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review and comments. We’re always looking for ways to better our customers experience be it with the speed of the rental or the in general experience. I am sorry to hear this wasn’t to your satisfaction. We would welcome the opportunity to discuss this with you and to see what we can do to welcome you back. We have also led an investigation into to the staff member you have referred to however as you have posted anonymously this will be difficult for us to complete. In regards to the speed of the hire. I can only say that registering a new customer to our system does take longer than if you hired before. This is to make sure we are doing all the correct checks required by our insurance company. Best regards Richard

Posted 3 years ago

“I hired a 14 seater van for a family trip and it was like a old van. The door was not shutting properly there was 2.5 fingers gap which wasn't safe.secondly,the traction control light kept coming on while we were driving.”

Helpful Report

Posted 4 years ago

“Clapped out vehicle - dirty with an OVERPOWERING smell of air fresheners. Not what I expected. A small reduction in the hire charge after I complained. But, really, that they have such vehicles in their fleet means you never know what you are going to get”

Helpful Report

Posted 4 years ago

Hello Mr Hersch, Thank you for taking the time to leave us a review. We’re sorry the vehicle you received was not up to the standard it should have been. We do try to present the highest quality and I am sad to say that in this instance we have let you down. This matter was discussed with our cleaners and our office staff to make sure that this kind of error in quality and presentation does not reoccur. If you did ever wish to discuss this further we would welcome your return and the opportunity to improve on the experience you had previously. Kind regards Richard

Posted 4 years ago

CVS Van Hire is rated 4.8 based on 334 reviews