Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

How quickly does Daniel Footwear resolve customer queries?

Helpful Report

(4 years ago)

Greater than 56% of reviewers feedback is Daniel Footwear resolves customer queries within an hour.

Helpful Report

(4 years ago)

40.00%

Industry Average

“ Shoes arrived and soles on both scuffed indicating previous wear. Very disappointing so planned to return. Had to contact helpline to receive label to freepost. This service was efficient. Await refund. Have purchased a lot of Daniel shoes in past as like the styles and are comfortable. Disappointed by my first attempt to buy online in the absence of any Daniel store here in N Ireland as local store has closed. ”

- Anonymous

“ The processing of my order was efficient and I received it promptly and without issue. However, when I placed the order I also emailed the Customer Service department asking when/if an out of stock item might be available again. I didn't receive a response, which is very poor. ”

- Anne Brown

“ I ordered a Valentino bag, when it arrived it was scratched and the buckle was broken so the bag would not fasten. I sent the bag back on Monday and have still not received confirmation that Daniel Footwear have received the bag and no sign of the Money back yet This is the first time I've felt the need to write a review but for a bag to be sent out damaged it's not showing a good service! ”

- Anonymous

Daniel Footwear Reviews

Customer Service - Bad