“Appaling company and customer service. Have been completely ignored for months when reaching out via email several times about the same problem. And waiting for a refund since June 2021 (it is now October 2021)!
I wish I read the reviews before I paid this company any money! Do yourselves a favour and avoid this company at all costs!!!”
“Ordered and paid for my return 2day test kit a week ago still not received went to another firm and cannot get my money back from Dante are they a scam firm and why are they on the government approved list”
“As many people have said already, disgusting! I never received the test kit, I never received a response to my emails. There is a reason that there is no telephone number to contact them. Of course i have disputed the payment. Shame they are on the government’s website.”
“Covid test arrival 2 day into UK. Submitted on the day and guaranteed a 24 hour result. Now 4 days after the result and nothing. Customer contact phone number disconnected and no responses to online support. Cancelled my 72 hour fit to fly test for returning to Canada 2 days ago. No acknowledgment. Raised a dispute with both charges at Mastercard and will get the money back from them. Summary: don't waste your time, money and emotional energy on this awful company”
“Ordered day 2 tests for myself and my partner. They arrived before we went on holiday. We went to do the test yesterday and could not register them. Also one of the kits had a swab missing. I have sent 6 emails with no reply. Still haven't been tested and unsure what to do next as we are on day 3 and don't want to spend anymore as the £96 we paid has been a total scam. Avoid this company at all costs. Wish I'd read the reviews before I purchased”
“Paid for and completed our tests in July still no results in September no way of contacting them no offer of refund the company is a scam. Tried to complain using the nhs system and again nothing. No one should use them ever”
“WOULD RATE ZERO IF ZERO WAS AN OPTION.
4 x tests ordered, 1 kit missing a sample tube. Notified Dante immediately.
Repeatedly tried to contact Dante Labs via email and contact form – ALL messages/emails ignored.
Submitted the remaining 3 tests. 1 test result returned the remaining 2 not processed in the promised time scale.
Poor service in supplying the tests, terrible service processing the tests, customer service non-existent.
£192 paid for 4 tests. Only 1 processed.
Avoid this company if you want to receive what you have paid for.”
“Avoid!!! I paid for day 2 test kit, never received it. Once I queried about the test kit and refund my email address has been blocked.
This company is a fraud”
“Payed my money.
I am still waiting for my tests to arrive.
I have emailed the company several times and I haven’t even got a reply.
This company appears on a uk government site .
Pay the extra and get a good service”
“Day know how to take your money away I'm still waiting for my resultsIt's been like 15 daysNo point Don't buy from The a dodgy Why the government They know wanna do something Because this is the government Fuckin' basterds”
“This company is fraud. It's been more than a week I have booked my covid test of day 2&8.
Since I am coming from amber list country(India).
Till date I didn't get any confirmation. Trying to call them but no. Not recheable. Mailed them 1000 times but no response.
I have paid 84 GBP. It got deducted from my account.
I have asked my refund. But I dought will that will going to be refund or not.
.”
“First you don t have a phone number,second you are delaying with the result. People pay the test to be prompt on the result and buy the test to release to get out from quarantine early ,you don t even bother to answers the email on time and you don t give the result on time. One member of family you hold it in the house as you don t give one time the result on day 5 .
Why the goverment gave you acrediation if you are not serious?
Only to take money from people and hold them in house with a negative result?
You are not professional!”
“My family and I are yet to receive our day 8 at home covid results. This was done on the 31st of August.No mail to acknowledge sample collection and no results either.
All mails to them has not been attended to.
This is highly unprofessional and requires an immediate attention by the UK government. It appears so many people are experiencing same thing.Hence,consumers protection and rights agency should swing into action and deal with this lapses ASAP.”
“I’ve had to request to be compensated for having to rebook a PCR test elsewhere, along with a new outgoing flight, airport transfer, airport parking and additional petrol cost for my return journey home from airport as I was refused entry to board my flight as test result NOT received as promised that has caused my close friend to travel alone on a holiday we booked over 2 years ago!”
“AVOID! Have ordered two PCR test kits which have arrived timely. Posted them in a timely manner, Royal Mail confirmed delivery to the lab 25 hrs in advance of ferry departure. Received one test result 30 mins before boarding but not the other. Missed the ferry, had to re-book and pay for another round of lateral flow tests - £100. Lost 1 day of holiday. Complained on the 5th of August and had no response since!! Poor service, zero customer comms or support.”
“Absolutely TERRIBLE, DISGUSTING SERVICE! They take money for NOTHING! No contact number, I sent the email to their support as my kit didn't arrive on time - no reply, NOTHING, ZERO, NADA!!!
The track number thet emailed me didn't work either! All in all, the worst service I've ever used!!”
