“Serious Policy Contradictions, Loopholes & Exploitation of Paying Members
I was a paying member of DateMyAge for over 15 months and lost of money chatting with a “free/featured” user who refused to participate in a single video call despite the site’s own Communication Policy stating that:
“Free users have video calls with contacts at least twice per month.” the free user associated with my case along with multiple other free/featured profiles did not have video-call functions enabled. This directly contradicts your stated policy.
This safeguard is supposed to protect paying members yet it was never enforced. The user continued to communicate only through chat and audio messages for more than a year, without consequence.
When I reported the non-compliance, Customer Success Managers closed my case by rewriting the rule as ‘optional’, using language like “mutual consent” and “personal decision” terms that do not appear anywhere in their published policy.
Later, another representative admitted the issue and promised to “investigate,” proving that even internally, their stance is inconsistent and contradictory.
I also discovered that many free/featured profiles have video call functions disabled by default, making it impossible for paying members to verify identity. That defeats the very purpose of the safeguard.
The platform’s refund process is deliberately vague, with no clear accountability on who reviews claims or how decisions are made. No reimbursement was offered, despite clear evidence of policy violations.
In short:
• Policies say one thing, the company enforces another.
• Free users can violate safeguards with no consequences.
• Paying members carry all the financial risk with no protection.
• Customer support gives circular answers instead of action.
I am sharing my experience to warn others: this platform uses a policy enforcement gap to keep you paying while offering no real protection.
I’ve deleted my account permanently and will be escalating this matter to consumer protection authorities.”
“I am not impressed with being billed twice. The credit system is a boon for DateMyAge as members have to continue paying when they find that person to speak with. Another issue is that if you unintentionally exit the chat site, it will cost you credits. On the positive, there was a great selection of people, I would like to have met. You are better paying fees upfront to avoid extra fees. The purchase of symbols are a waste of time and only beneficial to site. Avoid this site.”
“Extremely commercial! They are some good profiles (not sure if they are fake?!) but it’s not adapted to human nature, specifically for women! It’s a source of income instead of human connection! It gives a feeling not only we are products but also we have to pay systematically to communicate!!!!! Just unbelievable. Such a pity!”
“It's way expensive. $1.00 a minute for first 3 months, then you can be put on the free membership. I spent over $500.00 to text a few people, had 1 video chat. This occurred in a 48 hour time frame. So, tried to delete my account, through their website, at least 10 times, with no deletion taking place. I tried to live chat customer service, but as soon as I asked them to delete my account, they just stopped Live Chatting all together. BEWARE!”
“I would not recommend this dating site, very expensive ¬ even confident that the profiles from people are real, you get asked 100 questions so you have to buy more credits, in order to move on with your conversation, I wouldn't to joining the site , I would think again and stay well away from DATE YOUR AGE
Liz”
“I am unable to cancel my subscription after going thru several different avenues which always leads back to the same thing. When you follow the steps it should send you an email to confirm cancelation. I have never gotten that email. I have tried those steps a bunch of times. I send email to support several times and get automatically generated emails saying to follow the steps. You cannot cancel once you subscribe. You have to get a whole new CC.”
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“They target lonely gullible men. They pay commissions to their hired animators who entertain men in live chat. It’s a lucrative business; they must be raking in huge profit! I switched to
J4Match.com
Even though I initially had some concerns, I decided to throw caution to the wind and give it a try. I met my g/f there and I am on cloud nine now that we have started living together. So don’t get stuck on Datemyage. You may meet someone genuine there once in a blue moon, but it takes a very long time and plenty of cash.”
“They don't claim to focus on international dating but in fact they have very few women from my country (USA). I dated a Ukrainian women who I met on
J4Singles.com
quite a long time ago and this relationship was a bliss. If I want a Ukrainian woman again I will go back to that site. DateMyAge is not good for this. DateMyAge is not good for anything. They act all professional but when you purcahse credits they start their daylight robbery business. They eat up your credits at an incredible speed. I think this website was fabricated basically out of thin air because absolute majority of accounts are fake.”
