“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“Serious Policy Contradictions, Loopholes & Exploitation of Paying Members
I was a paying member of DateMyAge for over 15 months and lost of money chatting with a “free/featured” user who refused to participate in a single video call despite the site’s own Communication Policy stating that:
“Free users have video calls with contacts at least twice per month.” the free user associated with my case along with multiple other free/featured profiles did not have video-call functions enabled. This directly contradicts your stated policy.
This safeguard is supposed to protect paying members yet it was never enforced. The user continued to communicate only through chat and audio messages for more than a year, without consequence.
When I reported the non-compliance, Customer Success Managers closed my case by rewriting the rule as ‘optional’, using language like “mutual consent” and “personal decision” terms that do not appear anywhere in their published policy.
Later, another representative admitted the issue and promised to “investigate,” proving that even internally, their stance is inconsistent and contradictory.
I also discovered that many free/featured profiles have video call functions disabled by default, making it impossible for paying members to verify identity. That defeats the very purpose of the safeguard.
The platform’s refund process is deliberately vague, with no clear accountability on who reviews claims or how decisions are made. No reimbursement was offered, despite clear evidence of policy violations.
In short:
• Policies say one thing, the company enforces another.
• Free users can violate safeguards with no consequences.
• Paying members carry all the financial risk with no protection.
• Customer support gives circular answers instead of action.
I am sharing my experience to warn others: this platform uses a policy enforcement gap to keep you paying while offering no real protection.
I’ve deleted my account permanently and will be escalating this matter to consumer protection authorities.”
“I am not impressed with being billed twice. The credit system is a boon for DateMyAge as members have to continue paying when they find that person to speak with. Another issue is that if you unintentionally exit the chat site, it will cost you credits. On the positive, there was a great selection of people, I would like to have met. You are better paying fees upfront to avoid extra fees. The purchase of symbols are a waste of time and only beneficial to site. Avoid this site.”
“Extremely commercial! They are some good profiles (not sure if they are fake?!) but it’s not adapted to human nature, specifically for women! It’s a source of income instead of human connection! It gives a feeling not only we are products but also we have to pay systematically to communicate!!!!! Just unbelievable. Such a pity!”
“It's way expensive. $1.00 a minute for first 3 months, then you can be put on the free membership. I spent over $500.00 to text a few people, had 1 video chat. This occurred in a 48 hour time frame. So, tried to delete my account, through their website, at least 10 times, with no deletion taking place. I tried to live chat customer service, but as soon as I asked them to delete my account, they just stopped Live Chatting all together. BEWARE!”
“I would not recommend this dating site, very expensive ¬ even confident that the profiles from people are real, you get asked 100 questions so you have to buy more credits, in order to move on with your conversation, I wouldn't to joining the site , I would think again and stay well away from DATE YOUR AGE
Liz”
“I am unable to cancel my subscription after going thru several different avenues which always leads back to the same thing. When you follow the steps it should send you an email to confirm cancelation. I have never gotten that email. I have tried those steps a bunch of times. I send email to support several times and get automatically generated emails saying to follow the steps. You cannot cancel once you subscribe. You have to get a whole new CC.”
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