“I received my Davinci with a battery that didn't work. The customer service team was very helpful in helping to get a "new" battery sent to me right away. The "new' battery doesn't work properly, it doesn't hold a charge. I assume, my unit shuts down after 2 to 3 puffs with the temperature on 2! I don't have the time to keep reaching out to their customer service team in order to get my unit working properly. I'm not pleased with this purchase. I will not purchase anything else as this entity has proven to not work for more than two to 3 minutes, with a supposed new battery. Sorry, I'm taking my money to Firefly, hopefully I'll have better luck with their unit.
Tai Love
Disappointed customer.”
“It's been over a month and I still haven't received my Artiq that was a Christmas gift for someone else. This will be the 3rd DaVinci vape and accessories that I've purchased and may very well be the last. I've emailed CS and my last message was ignored. I'm an UNHAPPY repeat customer!”
“It does the job but I have yet to make it produce more vapor watched all the videos and still only a little bit of vapor is dispensed all in all I’m satisfied I just which I could figure out how to get a little bit bigger cloud”
“Little communication (shady delivery service used) and waited 5 weeks for a delivery that didn't happen. Ultimately, I did receive the device via USPS (hence even getting one star). Delivery issues are not MY problem, they need to step up and take responsibility. Will not be looking to Davinci for ANY of my needs in the future.”
“Similar to the original DaVinci IQ with some improvements and some drawbacks. The materials and design were not to my liking, but the magnets are stronger which is nice.”
“Beautiful device. Quality packaging. Have never been able to get it to produce vapor. Followed all directions. Watched you tube vids. Maybe mine is a lemon ? At any rate if the customer service people will respond to my inquiries maybe I can resolve my issues. Until then I stand by the 2 stars.”
“I’m really not happy with this device compared to the pax. I wish I would have bought it instead. It’s hard to smoke out of and I can hardly tell I smoked. Idk why this is but I’m a pretty seasoned smoker.”
“Doesn't toast the cannabis completely like my other vaporizer. The worst thing is that there's no netting/screen to stop the weed from being inhaled. It comes right through. Not worth $99 although to material is high quality. Also no digital screen to show you temperature.”
“I recently purchased both an IQC and an IQ2. They are good products, but both have one major flaw for iPhone users, which is my reason for giving them only 2 Stars. Both products are advertised as having a feature of a "Bluetooth App." In fact, the IQ2 Overview says that you can "track and report your vape dose per draw and per session." That was my primary reason for purchasing the IQ2, which costs more than the others. HOWEVER, this does not work for iPhone users. I asked Davinci about this. They responded with the following:
"Unfortunately, Apple removed all vaporizer apps, including the DaVinci App; we apologize for that inconvenience!
"However, we've devised a workaround using an app called the Connect Browser; here is some information that can aid with accessing the app on iOS.
"DaVinci iOS Instructions - Connect Browser
"Sadly, the app isn't working on the Connect Browser, and we do not have a timeframe for a resolution; however, we hope to resolve this soon!
"Please feel free to reply to this ticket or open a live chat if you have any questions or concerns; our hours are Monday – Friday, 7:00 a.m. – 4:00 p.m. PDT!
Have a wonderful day! "
NOTE: Apple removed these apps from its platform over 3 years ago, yet Davinci continues to advertise its products as working with a Bluetooth App. I do not consider this to be honest advertising, and, this feature is what motivated me to purchase these products. And, to make matters worse, there's nothing in the instructions about this. SO, I spent several hours trying to get this to work, through their workaround, called "Connect Browser." But, that also does not work.
Davinci should immediately correct their descriptions of these products, AND, make it a top priority to develop a workaround that works!!”
“I ordered 14 days ago, I haven't received my product or any estimated delivery date. The shipper has not received the item yet. My last email has gone unanswered.”
“I placed an order December 4th 2023 and it is now the 21st of December and it shows that the item I ordered still hasn’t even left the original location.”
“I am new to the Dry Herb Vape market and after much research or what fit my needs, I settled on the DaVinci Miqro C. I cannot get this thing to work for me, no matter how I use it, pack it tight, pack it loose, different heat settings… I can’t get a “cloud” out of it and just cannot get even close to the experience of a “Traditional Bowl Herb” I have contacted CS, a week ago, no response. Maybe I’m just not doing it right, currently it’s sitting in drawer next to the $150 hole in my pocket.”
