“The review is for the product. Pre heat, haptic feed back, and variables temps are all good features.
Now to shipping and customer service.
It took two weeks to get the device.
Davinci told me there would be updates and accurate tracking.
Nope!
Item Sat at their place or the pick up point.
Tracking and updates were vague and inaccurate.
I was told there would be an update prior to delivery. Nope. The item just showed up w/o advance notice.
I was told that an adult would need to sign up on delivery. Nope!
Customer service answered my first email promptly, but only to tell me to be patient.
My next email went unanswered.
I was sent a request to write a review before the device arrived!
I sent the review request to CS, and there was no response. I explained that I would have to have the device to properly review it.
The device has only been around for about ten days, so I can't yet speak to durability.
Charging times and battery use seem fine.”
“Customer service is non-existent. There is no one to talk to about a problem. I have been patient and have sent 4 emails about a registered vaporizer. Are you hiding from your customers? I have a vaporizer that does not work.”
“Very disappointed in the recently purchased Davinci Vaporizer. The item is producing a lot of heat, but very little vapor. Made with herb straight into the chamber and with the metal dosing capsules, both to poor results.”
“Waited a week and a half for items to arrive only to receive half of my order. Order was sent with a different order number on the invoice than my actual order. Still waiting for a response from customer service to find out if either they will send me the rest of my order or give me a refund.”
“haven't received it yet. I was hoping to have it before I left for a trip yesterday, but it appears it got hung up in shipping. I won't be home until the 25th.”
“The shipping/customer service has been less than satisfactory. It's a product I need to sign for and yet I have no clue when it will be here. I emailed the company to find out an idea of when it might be here. I would have been happy with a round about time frame but I received an automated email response and no real update. Now I'm expected to write a review with no product.”
“It’s been almost 3 weeks since my order was placed. Contacted customer service. They gave me a tracking code over a week ago that still hasn’t been received from the courier. I was told that this type of purchase normally takes a few weeks to arrive. Does not make sense since I received a similar product from a competitor within days of ordering. (Both orders were placed on the same day).
Extremely dissatisfied with this purchase. Still have no idea if its even coming at this point, other than the customer service reply to my query.”
“Tried a friend's 3 y/o vaporizer, and liked it. Bought the MIQRO C, because it was available at my dispensary. It does not draw well. It does not burn well. It is difficult to handle the dosing cups. I'm returning to my traditional dispensing method.”
“I just got asked to review a product I ordered a month ago that still hasn't been delivered with no obvious timeline on making my order or even now that I have some amount of shipping information. If I can update this review post I will, but so far I have spent money, customer support basically told me to watch the tracking and it's the shippers fault (is it shipping from China???), and been told to also review it, Professional!”
“After figuring out how to use it, it worked good. Unfortunately, I have had it one week and the plug on the top that pushes the flower in the chamber came off. I stuck it back on. We will see if it stays or breaks”
“The Artiq510 I received doesn't work well. Battery operated but I have to pull way too hard to get it working, but got no vapor from it when I did.
Also, the rubber ring around the bottom that holds the case in place got twisted and jammed up with the case after just a few times being opened and closed”
“I received my Davinci with a battery that didn't work. The customer service team was very helpful in helping to get a "new" battery sent to me right away. The "new' battery doesn't work properly, it doesn't hold a charge. I assume, my unit shuts down after 2 to 3 puffs with the temperature on 2! I don't have the time to keep reaching out to their customer service team in order to get my unit working properly. I'm not pleased with this purchase. I will not purchase anything else as this entity has proven to not work for more than two to 3 minutes, with a supposed new battery. Sorry, I'm taking my money to Firefly, hopefully I'll have better luck with their unit.
Tai Love
Disappointed customer.”
