“Worked for a few days. I've been talking to davinci customer service for almost 2 months without success in solving the issue. very irritating. da vinci also takes so long to respond. I figure this is a rare situation considering the overwhelming positive reviews, but my experience has been quite negative and i wish i had gone with pax now, unfortunately.”
“Ordered the ARTIQ in January, it's now March and I'm still waiting! I put in a customer service inquiry over a week ago, still no response. UNHAPPY WITH MY EXPERIENCE SO FAR!!!”
“The instructions are so poor/ I have been unable to use the device. I have watched YouTube videos to try & figure it out. I have no idea if it works or not.”
“This is my second device within a week. Iam very disappointed. I would not recommend to anyone. Everything about it is terrible accept for the size. I like the portability. Why does it have a 5 year warranty? I don't want a new one every week. You should advertise these as disposable vapes. Battery life poor, vape quality poor. Taste is ok. You guys should just maybe make glorified lighters. Oh you already have, but my bic works better than you're device. Do better. Good bye.”
“Placed an order for a vape before Christmas, and still haven't received it. They have my money, and I've tried contacting multiple times with no reply. I'm about to report it as fraud and have the charges contested. Good products, but customer service is literally invisible.”
“I still havent recieved my order and its been 2 months do not buy from this company, it's not worth the hassel. I go weeks with no responses to my emails and they keep making empty promises (lies) that the tracking will be updated soon and guess what...nothing still and its been almost 3 weeks since they said that.”
“Worked great at first, but after a week a small crack is in the ceramic and it is not the seam. The battery door seems to be a little loose and causes some issues with getting it to turn on. Overall does not seem durable. They say they have a 5 year warranty but I can’t reach them I have tried several times.”
“I am very unhappy with the CARA Groove I purchased. The manual is very brief & I wasn't able to find anything helpful on the internet. I doesn't seem to charge anymore & appears it is only good for one toke before it has to be refilled. It only worked for me once & it's impossible to tell if it is on or off.”
“I think it’s just not me. It’s nice and works great for weed. I don’t recommend using concentrates. It says it is for both but I cannot find a way to use the concentrates. I got the exact kit and every thing.”
“I have not received my package from UsPs and they said it was dropped off at the front door/ porch. I am trying to file a claim but the server is down or it tells me to try back later. I even walked in the office and was told to file online only. Takes 3-4 weeks by mail to get a response I can’t understand why it’s so difficult.”
