“Outstanding, customer service! The team at davinci went above and beyond. for a simple battery issue they exceeded my expectations by gifting me one. It's the small things that will keep me a loyal customer.”
“I bought my vape in July, by the end of September it was dead. I did get the 10% battery signal so ordered a new battery and charger, charged both batteries and both register 10% charge.
Very disappointing.”
“It has been over two weeks since I ordered my DaVinci vaporizer and I still haven't received it. I even opted to pay extra for "expedited" shipping, which has proven to be anything but.
Dealing with DaVinci customer service is a horrific experience since there's only a chat option and no way to actually talk to a person to quickly resolve an issue. After spending 45 minutes on the irritating chat interface with a representative they said the delay was due to a warehouse move, and they would refund my expedited shipping fee, and that the vape would ship within 24-48 hours. It didn't.
When it finally shipped about 72 hours after the chat it seems like they didn't send it by expedited shipping as it has been with USPS for over a week at this point.
I actually had a Davinci vape before and loved it. After using it regularly for ~3-4 years I decided to upgrade to a new one, and was looking forward to the new model. At this point I'm not even sure I want to be a customer of a company whose service is so bad.
In 2023 "Expedited" shipping has come to mean within 24 hours of placing the order, with delivery within 2-3 days of that for a total of 3-4 days from order to receipt. Most e-commerce stores offer far better than that so that's a bare minimum for what "expedited" should mean. Currently I'm at 14+ days with no sign of the vape on the horizon. Truly disappointing.
Can't really answer most of the questions below as the delivery hasn't even happened yet, though the survey about how my experience has been is. It has been incredibly disappointing. Based on past experience I'm hopeful the product will be good, if it ever gets here.”
“Didn't work right out of the box. Won't charge. Immediately clicked email link and sent to customer service- email came back as undeliverable. Tried again today with no reply. This is the 3rd email from the company (congrats, how to, blah blah) following purchase but no customer support. just want a label to return and want my money back.”
“Really short battery. Not really getting a great hit off it either. Pretty lackluster and find myself just hitting it til the battery dies to get even a decent buzz”
“I ordered my Davinci Vaporizer ten days ago with expedited shipping. However I have yet to receive this order. The USPS tracking information hasn't been updated in 6days.”
“My first battery lasted a month then would not hold a charge. Bought a new one from them. I noticed that the unit would not register the charge amount properly and kept saying the battery was full when it was empty over and over just as in the first battery. I noticed a gas coming from the second battery. So upon looking up possible lithium explosions, I have no faith in this product which does not register charges properly and can easily lead to overcharging. No way would I possibly use such a device. Who would???”
“Overall it's a decent product but there are a few flaws. The battery life is terrible. I use it twice for about 10 minutes and it already eats through half the battery life. The top latch is difficult to open and the part of the case where the latch is located is very sharp. I have sliced both of my thumbs trying to open it. The edges of the case are even beveled just like a knife. Very poor design.”
“You sent me an old corroded ion battery! It’s impossible to speak to anyone in customer care based in n their website. they do not support /nor provide a phone number! 9/24 WELL apparently the email website for customer care is false and receive an unknow email domain !Sorry, we were unable to deliver your message to the following address.
SEE BELOW - you CANNOT FILE A CUSTOMER ISSUE ON THE WEBSITE BECAUSE IT BOUNCES BETWEEN TO FEILDS ! FAKE WEBSITE OR COMPANY ??
:
Unable to deliver message after multiple retries, giving up.
---------- Forwarded message ----------
Subject: I received an old corroded battery for replacement !!
Date: September 22, 2023 at 5:37:52 PM EDT
To: customerservice@davincivaporizer.com
To whom this may concern, I purchased a new battery from your website and received an old corroded lithium battery from your shipping department. Please see photo and send another asap thank you”
“I purchased an IQ2 and IQC, and while these devices are very well designed, precise with temperature control and vapor production, I was disappointed with the IQC's "buzzing noise" it makes when desired temperature is reached. I've compared it to the IQ2 and I can barely hear anything compared to the IQC. The feedback I received was due to the pulse width modulation (PWM) which makes sense that at desired temperature it has to increase the resistance, however the IQ2 doesn't emit nearly the same level of "buzzing noise". I don't recall the noise being there from the first couples of uses and now seems as if it has increased over time. I now can't stop hearing it...wish I had an option to trade this unit for another.”
“Nobody has bothered to respond to my last email last week. My vaporozer does not remain on even thoufh the battwry is filly charged. You sent me a new battery but that did not help. It still does not stay on. On one occasion, it stayed on with the old battery and then it overheated and I could not turn it off. I had to manually remove the battery to turn it off.”
“I can’t write about the product since according to my USPS tracking info, my item hasn’t shipped so I will discuss the customer service. I ordered my product on September 9. On Monday 9/11 I received an email that my order was being shipped USPS. Toward the end of the week I sent an email to customer service because the tracking information noted that Davinci still hadn’t given the order to USPS. I received no response to my inquiry. (and still haven’t) On Friday 9/15 I received another notification from Davinci that they have sent my order (again!). When I followed the USPS tracking on Monday 9/18, it again states that they have not received the package from Davinci. I think at this point Davinci would put the order in a box and carry it over to UPS or FedEx and send it 2 day delivery because this is kind of ridiculous.
Gregg”
“I do not like that it gets SO HOT. Even with the protector on it, its too hot. It also doesnt create a great cloud at all. it doesnt matter what or how much was packed. It died after 2 uses each time I tried to use it.”
“The lack of customer service via telephone is an absolute downer here. Getting anything done takes days when any problems could be corrected in minutes through a phone call. The product itself is good, but the customer service leaves much to be desired.”
“Davinci IQC is an all around good vaporizer. It hits smooth and heats up rather quickly. That being said there has definitely been hiccups getting off the ground. First is connecting your phone to the IQC. The supplied website address is no longer active. I had to contact customer service to get the correct address. When they provided it, they acknowledged the IQC can get very hot and would be cooler to the touch if I bought a silicon sleeve. Well I did and it works but I’m a bit upset I had to pay $7 above cost to cover shipping on something I could have received free shipping on if the getting hot issue was acknowledged when I bought the vaporizer. Or maybe just include it with the IQC for free since it’s a cheap add on. 3) The battery is not great. My new vaporizer only last one eight minute smoke session and then it dies. Customer service has yet to resolve this issue and didn’t seem to understand the issue I am having. This should be a five star review but unfortunately there are some hiccups that need to be addressed to save future customers the issues I’m having.”
“Within the first year the unit had no issues, now after replacing the batter, well I'm not sure what recommendations i can provide except middle of the road because I am still without a working unit; BUT when it does work, its a gem!!!”
