“not at all happy with the product. I purchased 2 new batteries because my pen stopped holding a charge. The new batteries didn't help so i inquired about my warranty exchange days ago and have not had any kind of reply from the company. not happy at all.”
“1. It took over two weeks to deliver.
2. Customer service is useless email responses that does not help at all.
3. I have been trying to get support since the day I received my order. Now you are telling me that in order to get my refund I have to return it in original unopened package within two weeks?????
You have WASTED my time for the last three weeks.
Why don't you just say NO customer service, NO refund.
Thank would have been more honest.
BDW, THERE IS NO LIVE CHAT OR TELEPHONE OPTION”
“I will be happy to write a review, but I ordered the item 2 weeks ago (31 October) and as of today still don’t have it and don’t have an update when it will be shipped.”
“I want to use this vaporizer. I got my product and there are no videos that actually show how to set up and load the product. I had to wait weeks to get a response providing a video that shows clearly how to load the product. Now, I think my product may need repair for factory damage and it's taking weeks to get back to those inquiries. I want to use this product so badly, it looks so cool. Please help me.”
“I ordered this vaporizer because I heard good things about quality and liked the easy to keep clean vapor path and temperature controls. I really liked the vaporizer for the few days that I had it before it stopped working. The chamber is cracked even with gentle use for less than 30 uses. I can't get a refund for the device, and I'm still waiting on replacement which wasn't even initiated when they emailed me saying I had to accept a warranty replacement due to no refunds and asked for my address. This could've definitely been handled better. I don't trust that the next replacement device isn't going to just crack like the other one. It was never dropped, kept gently cleaned, and never packed too hard or heavy and cracked within two weeks.”
“It is hard to review something that is lost in the mail system. The only way to get ahold of this company is via email which they haven't responded too.”
“Device didn’t work even with a freshly charged battery. When I reached out to return device for a refund I was ignored repeatedly. Avoid at all cost.”
“Never got the item or the refund I was assured I'd get. No attempted delivery, so that wasn't an issue. I can verify as I have a camera at my door. Don't order from them, it's a scam.”
“Disappointed that shipping took over 1 month. When reaching out to DAVINCI customer service they basically took so long to respond (2weeks in total) that it was faster for me to file a missing claim with USPS.”
“Bought a replacement IQ2 after my first was unfortunately stolen. My order was somehow lost in processing on their end so it took over a week to ship. That was disappointing but whatever, it arrived eventually.
The vape itself works as it should, no complaints there. My last one was great and I expect this one to be as well.
The included "free gift" grinder is absolute garbage for the $69.95 they normally sell it for. It doesn't even come with dosage pods (those are sold separately but should totally be included for almost $70) and the bottom threads are already stripping out within 2 months of very light usage. Do yourself a favor and get your grinders elsewhere.”
“You never said I have to buy a special bubbler but advertised like crazy that I’m getting a bubbler attachment. Overall airflow is not great for $250. Was told this was the best maybe I had too high of expectations.”
