Debenhams Plus Reviews

"As it turns out, if you do not report damage within 5 days of an item being delivered they will not exchange it. \r\n\r\nSo if you have an item that has protective corners on it and you would need help to get it out the packaging and you can't check every single part of it within 5 days then it is too late and they won't exchange it. \r\n\r\nI would not buy from this company, there is no guarantee, you may as well buy something with a predisclosed fault from ebay."

"First attempt at delivery of a dinning table and it did not turn up. Error with delivery company. I complained so they reduced the cost and had to reorder again. It turned up and gad a crack on it. So refunded again. The third attempt it arrived and the table was in pieces. So now I am waiting for the third refund but refuse to buy anything from Debenhams again. Absolutely terrible service."

I purchased a Galaxy S6 phone in July 2016. In November, the screen was working one minute and went black the next minute. I thought initially it had just shut down. But after 24 hours and trying to charge it, I gave up and realised it must be an internal issue. Debenham's have been no help what so ever. They have blamed it on impact damage even though phone has not been dropped and no external damage. Debenhams have not even seen the phone but are relying on a report from Samsung. They will not supply me with the report and I seriously doubt that the phone has been looked at. I have quoted them the Consumer Rights Act 2015 to which they told me that "after reviewing this case in detail" they are unable to assist. I have now asked them to confirm their ADR details so I can pursue this complaint further. Now they are "still looking into this" for me. Fingers crossed the ADR will resolve a simple issue which Debenhams are refusing to acknowledge. Anyone looking to complain should consider using ADR. You have to complain to the store first. If they do not remedy the situation - then you can refer to ADR. It is FREE for consumers.

Delivery turned up (a Christmas present) and the product box was damaged. Made it look cheap although it was a fairly expensive product (Cole & Mason Salt and Pepper Mills). The packaging was all ok and well protected with bubble wrap so it was clearly picked and sent in this poor condition. Shame on you Debenhams. Total waste of my time and not what I expected from the brand. Clearly I should have gone to John Lewis or House of Fraser.