“I have not received my order of a door sign placed on 26th June no update on delivery no response to my emails unable to contact by phone if you have ceased trading please inform customers & refund their purchases.”
“Terrible. Still haven't received my order nearly a month later. I have emailed them and sent them messages via their website. I am still waiting for a response/order update.
I have tried phoning them but it just rings out. Very disappointed in Decomatters and with Wowcher for promoting them.”
“Don’t even want to give them a 1 star...absolute joke company don’t waste your money or stress levels of trying to chase them....rip off!! Never received anything. Don’t trust wowcher, clearly they don’t check the companies they support”
“I also am trying to call but you say sorry no one here to take my call!! My order 33898975 a door sign is saying its delivered but this is not the case. Please contact me on email. Very annoyed customer”
“Ordered a birthday banner on the 15th that I needed for 27th. I had an email on 25th saying dispatched...10 days for a banner. It's now 28th and no banner. As our little girls birthday was yday when I do receive I'll be sending it back for a refund.”
“I placed an order for 2 canvases with a voucher, they sent the first one to the wrong address after 3 weeks, the 2nd one hasn't arrived from the order date of 10th Nov.
I've not had a single email responded to, 2 of the addresses don't even work! I try to phone, over 150 times now, and not got through even once.
This is disgusting, and I wont make the same mistake twice.”
“Absolutely shocking ordered from Wish wish I hadn’t of bothered. A month and still no items managed to get through on phone told items would arrive by end of the week 2 weeks later won’t answer phone or email and still no good so disappointed as they were a birthday present ok out of pocket now on postage avoid at all costs!!!!”