“Fab service and response on an error on…
Fab service and response on an error on my part getting my second order out and to me before Christmas.
Very chuffed with the speed at which my issue was resolved. I would definitely order and recommend again”
“Having read these reviews I was worried about buying a voucher through Wowcher to use with Decomatters. However, the cost of the voucher was small enough that I decided to risk it and I'm glad I did! The photo canvas I ordered came very quickly, it was undamaged on arrival (despite what I hear everywhere about parcels being treated roughly by courier companies) and it's beautiful! A really good quality product.”
“Ordered through Wowcher then was really worried after seeing these reviews! I ordered 9th Dec and its literally just arrived now, 16th Dec and I'm absolutely delighted with it. Can't fault the service at all”
“Was really worried after reading these reviews. Instantly thought oh well I have lost my money. However my order came super quick! Really happy with it.
Thank you!”
“I ordered photo facemasks. What I received was a photo printed on flimsy paper. It wasn’t cut out as masks nor were the eyes cut out. They arrived with a roll of elastic and didn’t even supply enough for all the masks! Shocking! Do not use 😡”
“When you look at Decomatters' delivery charges . . initially they may seem quite reasonable.
However when you buy several of the same item, they do not give you the option of combining the delivery charge, but instead apply a separate delivery charge for each item.
When the goods arrive . . you will find that they have 'not packed & despatched the items in separate parcels - as you have paid for' but taped them all together into one bundle - thus saving themselves a fortune on postal costs (one parcel delivery cost) and conning you out of all the money you have paid on separate item delivery costs!
And don't bother sending an email to their Customer Support Team . . they are NON EXSISTENT!
After waiting nearly 2 weeks for a response, the silence is palpable, and my inbox 'still empty'
ZERO STARS NEEDED FOR DECOMATTERS!”
“STAY AWAY! AVOID! AVOID! AVOID! Terrible service. Bought a voucher to use, voucher code didnt work, and I was over charged and had to get a different item to the voucher I had paid for.
When it arrived I was missing half the product. Customer Service are ignoring my emails since the 9th of October - I have in total paid €60 for a useless piece of tin...
Never ever order from them.
Living social need to remove them from their site. all reviews are bad”
“under no circumstances buy from deco matters i ordered name labels 3.5 mths ago & i never received at all i got was promises & no labels -- if you look up decomatters on trustpilot etc you will see reviews exactly the same as mine -- totally and utter scam!!”
“dont buy from them i bought 2 vouchers from wowchers for 2 sets of kids name labels from deco matters i never received the labels or even a reply from the emails i sent to deco matters -- TOTAL SCAM!!!!”
“Avoid.....I did not receive my photo cushion.....no reply to several and more Emails.
I ordered through Wowcher and not having any luck......they are not replying.”
“Would give zero stars if possible. Awful service. Bought a groupon for this company, placed order, nearly 2 weeks on no item received. Contacted them (no phone number just a Gmail address) reply received. Item arrived next day.
Did another order via groupon, same thing, 2 weeks no item. Email them. Fet a rely saying it will be dispatched. 6 days later, nothing. Had to put in a claim to both groupon & paypal for refund.
Avoid like the plague!!”
“Terrible. Sent me a t shirt instead of a canvas. Kept saying they would send picture and still waiting three months later. Terrible company. Stay well clear”
“Don't bother ordering from here, they don't send the item out they lie about it being posted out, only will refund postage you then have to get your money from wowcher who then only give you wowcher credit and not cash back in your bank, would never recommend this company, don't advertise yourself on wowcher and Groupon if your not willing to post items out to people”
“Avoid at all costs. My door sign was broken when I received it. They said they would send me a new one amd I never received it. They stopped replying to my emails and then they blocked my email address.”
“Terrible company! Placed an order for house number plaque in July, no goods received to this day. Contacted their support email who advised me that they had no order on the system although I have received an order confirmation email, was told they Will investigate, but no updates received since. Tried contacting them again, but was completely ignored. Do not use them, it's a scam!”
“Avoid this Company and Wowcher. I am very disappointed with both these companies. Ordered a sign for my house through Wowcher and received no satisfaction from either Company. I will never order through either Company again”
