“Avoid this Company and Wowcher. I am very disappointed with both these companies. Ordered a sign for my house through Wowcher and received no satisfaction from either Company. I will never order through either Company again”
“Glass house sign. Just 13 months after delivery, so is just out of warranty period, black tape on Decomatters house sign has peeled away and sign is now unreadable. Because it’s out of warranty Decomatters refuse to do anything. Dreadful quality and customer service!”
“Ordered my item on the 28 th july , i bought a house number and street sign for my daughter as a house warming present .Bought it via groupon who only seem to put up positive reviews.i didnt read the reviews posted on this site. They gladly took my money, i have had no communication since, have e mailed twice, no reply .no "agents" answer the live chat, no one picks the phone, you carnt even leave a message . I have zero faith that i will receive my goods, is this an actual real company or a scam? I honestly don't know, am £17 out of pocket which might not sound a lot but as the company clearly does this to a lot of people its actually criminal as its fraudulent
Please do not be caught out , i only wish i had read the reviews on his site before i was stupid enough to purchase my order.
Interestingly enough the offers now not available on groupon any more”
“DO NOT USE this company,rip off merchants no way of contacting them ,don't know how they haven't been reported to trading standards stealing money from customers.”
“Shocking customer service. Item failed to arrive but marked delivered. Untraceable. Waiting over a month now for response.
DO NOT USE AND SPREAD THE WORD.”
“Absolutely appalling customer service!!!! No response to numerous emails, plus I could not contact them on 0121 368 0218
Someone answers, then you hear music and get cut off because no one is available!!!!! I was promised a refund, so I have now lost £39.99 which I cannot afford. Contacted Groupon, very nice replies but they could not help me????? Why the hell are they advertising there stuff????? Rip off merchants!!!!!!”
“Would give ZERO STAR RATING if possible! Stay away from this company shocking customer service.
Have not received my canvas or been given a refund.
Emailed numerous times and they just give excuses.
I ordered 2 months ago and this issue is still not resolved.
In a global pandemic be careful which buisnesses you choose to support in these times. This business does not deserve your support. STAY CLEAR!”
“YOU TOOK MY MONEY TWICE AND WHEN IM TRYING TO GET IT BACK YOU FOB ME OFF TWICE SAYING ITS BEING DEALT WITH ! WHEN I CALL YOU PUT ME ON HOLD FOR TWN MINUTES THEN CUT ME OFF ! I WANT MY MONEY BACK AND I AINT JOKING AS NEXT STOO FOR ME NOW IS TRADING STANDARDS AS YOU CANT TAKE PEOPLEZ MONEY WITHOUT A COMPLETE ORDER AS I SUBMITTED NO PICTURES FOR YOU TO PRINT BUT LIKE CROOKS YOU STILL TOOK MY MONEY WHICH IM GONNA BE GETTING BACK ABSOLUTELY EVEN IF IT MEANS SHUTTING UOU DOWN”
“When you look at Decomatters' delivery charges . . initially they may seem quite reasonable.
However when you buy several of the same item, they do not give you the option of combining the delivery charge, but instead apply a separate delivery charge for each item.
When the goods arrive . . you will find that they have 'not packed & despatched the items in separate parcels - as you have paid for' but taped them all together into one bundle - thus saving themselves a fortune on postal costs (one parcel delivery cost) and conning you out of all the money you have paid on separate item delivery costs!
And don't bother sending an email to their Customer Support Team . . they are NON EXSISTENT!
After waiting nearly 2 weeks for a response, the silence is palpable, and my inbox 'still empty'
ZERO STARS NEEDED FOR DECOMATTERS!”
“under no circumstances buy from deco matters i ordered name labels 3.5 mths ago & i never received at all i got was promises & no labels -- if you look up decomatters on trustpilot etc you will see reviews exactly the same as mine -- totally and utter scam!!”
“dont buy from them i bought 2 vouchers from wowchers for 2 sets of kids name labels from deco matters i never received the labels or even a reply from the emails i sent to deco matters -- TOTAL SCAM!!!!”
“Avoid.....I did not receive my photo cushion.....no reply to several and more Emails.
I ordered through Wowcher and not having any luck......they are not replying.”
“Would give zero stars if possible. Awful service. Bought a groupon for this company, placed order, nearly 2 weeks on no item received. Contacted them (no phone number just a Gmail address) reply received. Item arrived next day.
Did another order via groupon, same thing, 2 weeks no item. Email them. Fet a rely saying it will be dispatched. 6 days later, nothing. Had to put in a claim to both groupon & paypal for refund.
Avoid like the plague!!”
“Ordered something never delivered. Tried to check when delivery was happening and given a tracking number which did not exist on evri website. Scammed. reporting to trading standards”
“I ordered a photo canvas from Deomatters. The photo canvas took 2 and a half months to arrive after I placed the order, and when it did arrive it was scuffed in many places and not properly stretched over the canvas. The ink Decomatters uses rubs off from the photo canvas onto anything it comes into contact with. I complained to Decomatters about this, but they say that is normal for their photo canvases. I have thrown the photo canvas away! Absolute garbage of a product.”
“Very disappointed! The company does not abide by its own standards!
In January 2021 I purchased an ' Acrylic and Alimimium' Door Sign and was delighted with it, it looked very smart alongside my front door.
However, 16 months on it has deteriorated so badly that I have had to remove it.
I have contacted DecoMatters customer services 3 times and they refuse to replace or reimburse me saying the sign is out of its 1 year warranty.
The item is described as, and I quote 'perfect for external mounting on your home, beautifully made and made from Acrylic and Aluminium Metal.'
Please see the attached photographs.
This sign is obviously faulty, not fit for purpose, does not comply to your advertising and does not conform to current sales and trading standards.
It would appear that other customers have had the exact same experience and problem yet you continue to advertise it on your website.
Shockingly bad !”
