“Shocking customer service. Item failed to arrive but marked delivered. Untraceable. Waiting over a month now for response.
DO NOT USE AND SPREAD THE WORD.”
“Absolutely appalling customer service!!!! No response to numerous emails, plus I could not contact them on 0121 368 0218
Someone answers, then you hear music and get cut off because no one is available!!!!! I was promised a refund, so I have now lost £39.99 which I cannot afford. Contacted Groupon, very nice replies but they could not help me????? Why the hell are they advertising there stuff????? Rip off merchants!!!!!!”
“Would give ZERO STAR RATING if possible! Stay away from this company shocking customer service.
Have not received my canvas or been given a refund.
Emailed numerous times and they just give excuses.
I ordered 2 months ago and this issue is still not resolved.
In a global pandemic be careful which buisnesses you choose to support in these times. This business does not deserve your support. STAY CLEAR!”
“Shocking company lack of communication from them after four live chats I contacted Groupon and received a credit from them.They tried blaming the code I got from Groupon.They finally emailed after I told them I was contacting my bank to raise a fraudulent transaction.Avoid them at every cost shocking..”
“Disgrace of a company DO NOT USE UNDER ANY CIRCUMSTANCES. You will not receive your order. You will not receive any communication back from them. DONT WASTE YOUR MONEY ON THIS SHAMBLES OF A COMPANY”
“Absolute Disgrace! There live chat is embarrassing, making up random excuses as to why the parcel has not arrived. I have been waiting over two months for this product. They are a shambles!! WASTE of time and money! Don't Bother!!!!”
“No answer on phone, no email response. Order placed 3 weeks ago for item with up to ten days delivery - literally nothing but money is now paid and don’t know what I can do :(”
“Ordered house sign through groupon woukdnt accept code wanted £54 at checkout as didnt accept code phoned them automated noone can take call and disconnected me sham”
“YOU TOOK MY MONEY TWICE AND WHEN IM TRYING TO GET IT BACK YOU FOB ME OFF TWICE SAYING ITS BEING DEALT WITH ! WHEN I CALL YOU PUT ME ON HOLD FOR TWN MINUTES THEN CUT ME OFF ! I WANT MY MONEY BACK AND I AINT JOKING AS NEXT STOO FOR ME NOW IS TRADING STANDARDS AS YOU CANT TAKE PEOPLEZ MONEY WITHOUT A COMPLETE ORDER AS I SUBMITTED NO PICTURES FOR YOU TO PRINT BUT LIKE CROOKS YOU STILL TOOK MY MONEY WHICH IM GONNA BE GETTING BACK ABSOLUTELY EVEN IF IT MEANS SHUTTING UOU DOWN”
“Don’t use them with or without Wowcher!
They take your money then give you an order number but then that’s it ! Nothing you can’t get in touch they don’t answer emails and when you call nothing no answer they are a scam! They take your money and that’s it!”
“Really but customer service you can’t get in touch with them the product they’re no good for the value never responded any of the phone calls or emails absolutely waisted of money”
“Never received order waiting over a month for a response they never answer the phone or respond to emails. Never actually known a company as they call themselves be so bad!!”
“I have not received my order of a door sign placed on 26th June no update on delivery no response to my emails unable to contact by phone if you have ceased trading please inform customers & refund their purchases.”
“Terrible. Still haven't received my order nearly a month later. I have emailed them and sent them messages via their website. I am still waiting for a response/order update.
I have tried phoning them but it just rings out. Very disappointed in Decomatters and with Wowcher for promoting them.”
“Don’t even want to give them a 1 star...absolute joke company don’t waste your money or stress levels of trying to chase them....rip off!! Never received anything. Don’t trust wowcher, clearly they don’t check the companies they support”
“I also am trying to call but you say sorry no one here to take my call!! My order 33898975 a door sign is saying its delivered but this is not the case. Please contact me on email. Very annoyed customer”
