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Design A Sign Reviews

3.4 Rating 506 Reviews

58 %

of reviewers recommend Design A Sign

Company Reviews

3.4

Based on 506 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

0845 519 8168

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well what I can….just wished I read all these bad reviews before dealing with these idiots. Waited weeks for my sign. When it arrived it was wrong…now waiting for a replacement. Communicating with this company is pretty much impossible as no one answers the phone and emails don’t get responded to.”

Posted 2 years ago

Hi Karl! I am so sorry it's taken so long to get in touch with you, we are under new management now so just trying to tie up some loose ends! So looking at your order I can see there were some problems with you receiving your delivery... sometimes couriers do have some problems delivering unfortunately due to delay or inability to locate addresses... We do apologise for the delay this caused you. I can also see that you received the incorrect version of your artwork with this, which in turn also added to the delay. From what I can see this is just a human error on the design teams part, which again we are so sorry for! I can see however that a replacement was issued straight away and dispatched asap for you to amend this problem. I can also see that each email sent was replied to on the same day, so I think your original emails must have been going to a different email address as I cannot see any email that wasn't responded to, unfortunately. With the company under new management, I was wondering if you would possibly reconsider your review with us? It would honestly mean the world to us! Thank you so much for choosing us, The Design A Sign Team.

Posted 2 years ago

“AVOID AVOID AVOID. Complete and utter clowns. Ordered a sign for the opening of my new shop, price agreed with a quick delivery time to fit in with that. Several weeks later, my coffee shop is open without a sign, after numerous emails (they can’t be bothered to ring except to take my payment!) they tell me that they’ve made a mistake and my sign price has gone from the £213 I paid to about £700!!! Got to start the whole process again, at least I can find a professional company now.”

Posted 2 years ago

“Didn’t receive my sign, called up and told them to be told another one would be dispatched. Still haven’t received it.”

Posted 2 years ago

Hi Mike, Apologies for the delay in contacting you. I'm sorry but I cannot see any details about your order. Please can you contact us via info@designasign.co.uk so we can rectify the issues you have had. Thanks so much! The Design A Sign Team

Posted 2 years ago

“absolutely terrible, got sign after 6 weeks it was wrong. never got a replacement still waiting for a refund after over 2 months”

Posted 2 years ago

“My design was lost twice. It took months to arrive and when it did it was damaged”

Posted 2 years ago

“Ordered a sign 24 th April still not received order and got no reply to e mails and phone line cuts you off 😡”

Posted 3 years ago

“I ordered a sign on 26 th April and was told it would be shipped out in 3-5 working days by 48 hour courier (7 working days in total ) it is now 15 working days in total and was promised the sign would arrive at the very latest today after contacting them … guess what ? no it didn’t arrive , no response to emails today and phone does not answer …… extremely poor service indeed . I just wish I had read these reviews first ….”

Posted 3 years ago

“Have to say how unhappy ive been with the service. Placed an order and on receipt the sign i received was not as ordered Order #10482 was placed on April 8, 2021 Now 1 month later and still not got the order in full... Very Poor”

Posted 3 years ago

Hi Ray, I can see you have placed multiple reviews... please see my response below. Looking back at your emails, I can see there was an issue with you receiving one of your signs with the wrong design on... Of course, this looked to of been a mistake on our part which we massively apologise for. I can however see that a replacement was issued straight away and dispatched within a couple of days... I cannot see anywhere where you have mentioned the poor quality etc in your emails, so I am not sure what you are referring too but we would have sorted this out too if it had been brought up. Please may I ask you to kindly reconsider your review as these massively affect us and we feel that an honest human mistake made by a member of the team that was then rectified quickly does not warrant a 1-star review? Thank you for being so understanding! The Design A Sign Team

Posted 2 years ago

“***DO NOT ORDER FROM THIS SHAMBLES OF A BUSINESS - CANT DESIGN A SIGN AT ALL AND THEY TAKE YOUR MONEY AND YOU NEVER GET THE SIGN!!!*** Ordered a sign in January, after over 30 emails and numerous phone calls going backwards and forwards - a simple sign could not be designed and the designer wasn't even aware what colour fonts the sign came in or what the design was. After calling 2 weeks ago and being told our sign was being posted out (we heard this 2 months ago) there was still no sign of the sign. Fed up of constantly being lied to by the company. Finally got an email today saying their house signs were out of stock, when apparently this was being sent 2 weeks ago! Still waiting for a refund!”

Posted 3 years ago

“ORDERED HOUSE SIGN 2/3/21 now 23/3/21. emailed I phoned and am being told it has been posted and I will get it 25/3/21 I haven’t received any update from them on sign being posted .we will see whether we do receive sign .I wouldn’t buy from designasign and don’t recommend them”

Posted 3 years ago

Hello Jan, Apologies for the delay in contacting you! So looking at your details, we have never had an order from you... I think you have us confused with DesignAHouseSign, which is our sister company. We are DesignASign, who specialise in business signs... although a branch of Designahousesign, we use separate systems completely and are a separate company. We have never had anything to do with your order unfortunately. Please may I ask you to remove this review as you have reviewed the incorrect company? If you want to discuss further please contact us at info@designasign.co.uk Thanks so much, The Design A Sign Team.

Posted 2 years ago

“Ordered some signs in early January. Had to send multiple emails chasing my order. The tracking showed that the package was incorrectly addressed and had been returned to sender. Of course they lost it. Kept telling me that my order would be despatched soon but have ended up going elsewhere. Now I have to petition these jokers for a refund. Still waiting!”

Posted 3 years ago

Hi Matthew, Thank you for your reply. I am so sorry for all the problems you have experienced... this seemed to of happened right in the middle of the lockdown and a lot of things we up in the air! We are under new management now so we strive to be better than before! We hope you have now received your refund. If you have any more questions feel free to email us at info@designasign.co.uk. If you could find it in your heart to reconsider your review it would honestly mean the world to us! Thank you so much, The Design A Sign Team.

Posted 2 years ago

“I haven’t received the sign yet and problems have already started. The customer care is non existent, I keep emailing them all I get is something will come back in a couple of days, there is no phone number, what’s wrong with these companies! I recommend....find someone else!”

Posted 3 years ago

Hello Danny, Apologies for the delay in contacting you! So looking at your details, we have never had an order from you... I think you have us confused with DesignAHouseSign, which is our sister company. We are DesignASign, who specialise in business signs... although a branch of Designahousesign, we use separate systems completely and are a separate company. We have never had anything to do with your order unfortunately. Please may I ask you to remove this review as you have reviewed the incorrect company? If you want to discuss further please contact us at info@designasign.co.uk Thanks so much, The Design A Sign Team.

Posted 2 years ago

“Tragic company! AVOID AT ALL COSTS!!! Placed an order on 23 November 2020 and still waiting for it 3 months later! Have to chase on a weekly basis, only to be given some guff about how there's been a mixup/delay and it'll be sent within a week, then nothing. The latest email has said that "it would be best if I cancel and refund this order. If you would then like to place a new order I can get that expedited, would this be okay?". Cancel the order after 3 months and place it again???? Maybe just send the order? Or are you just covering your backs against any repercussions as this has definitely violated the Consumer Rights Act 2015 which stipulates that 'There is a default delivery period of 30 days during which the retailer needs to deliver the goods'. Shocking company. Now how long will the refund take? AVOID AT ALL COSTS!!!!”

Posted 3 years ago

“Sadly after a very longwinded and drawn out ordering process our sign finally arrived completely wrong - well over a week has now passed with no replacement as promised and emails to customer service agent are going unanswered - such a poor service from start to finish - every time you contact they make you confirm all your details again rather than just look them up - just every step such hard work and to end up with nothing is just beyond frustrating.”

Posted 3 years ago

“Wish I had read more reviews on this company ,No communication on dispatch at all ordered 13th Jan ,when emailed them said it had been dispatched 10 days later after saying in confirmation of order email it would be dispatched on 2nd Feb.Think it’s all a scam ,And will be Definitely only dealing with Australian Companies from now on .Very Unsatisfied Customer.Have Nothing to do with this Company”

Posted 3 years ago

Hello Sue. Apologies for the delay in contacting you! So looking at your details, we have never had an order from you... I think you have us confused with DesignAHouseSign, which is our sister company. We are DesignASign, who specialise in business signs... although a branch of Designahousesign, we use separate systems completely and are a separate company. We have never had anything to do with your order unfortunately. Please may I ask you to remove this review as you have reviewed the incorrect company? If you want to discuss further please contact us at info@designasign.co.uk Thanks so much, The Design A Sign Team.

Posted 2 years ago

“After submitting my order on the 17th December 2020. All I’ve had is a bad experience with little to no communication. I have been contacting this company for two weeks trying to find out where my delivery is and I have been told three times I will be ‘tomorrow’. With no proper dispatch email from the company, even when I asked for it as proof they did not provide. Do not waste your time ordering from this company. Over 6 weeks later they are now offering me a refund for all the hassle they’ve put me through.”

Posted 3 years ago

“Unhelpful in all aspects of customer service”

Posted 3 years ago

Hello Michael, Looking back at your email, we are not sure where this 1 star review has come from as we were not aware of any problems you had with our service... Please could I ask you to reconsider your review? We are under new management now so we are striving to do better than ever before! :) Thanks so much, The Design A Sign Team.

Posted 2 years ago

“I placed an order on the 10th December 2020 for an Christmas present and haven't heard anything at all!!! I have tried to phone more than an handful of times and was told I'm on hold then get cut off and no one answering emails!! All I want is 2 no where my order is and when it will b despatched!! Please can u do something abt communication as seems 2 b a recurring problem!! Either give me a refund or despatch my product!!”

Posted 3 years ago

“I remain to see if I am finally delivered the quality sign that I expected. Very delayed delivery of a slate sign that had obviously been damaged and patched up in manufacture. I hope that this can be resolved.”

Posted 3 years ago

Hello Flo. Apologies for the delay in contacting you! So looking at your details, we have never had an order from you... I think you have us confused with DesignAHouseSign, which is our sister company. We are DesignASign, who specialise in business signs... although a branch of Designahousesign, we use separate systems completely and are a separate company. We have never had anything to do with your order unfortunately. Please may I ask you to remove this review as you have reviewed the incorrect company? If you want to discuss further please contact us at info@designasign.co.uk Thanks so much, The Design A Sign Team.

Posted 2 years ago

“Shocking treatment. Promise after promise and still no signs delivered. Try to call customer service you cannot get through. Do not use. Scam. Delivery still not arrived”

Posted 3 years ago

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Design A Sign is rated 3.4 based on 506 reviews