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Design A Sign Reviews

3.4 Rating 506 Reviews

58 %

of reviewers recommend Design A Sign

Company Reviews

3.4

Based on 506 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

0845 519 8168

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE. My sign has not turned up after I was promised it would over a month later- I let them know it would be needed for Monday and I never received it. They don't pick up the phone/ they don't answer emails. I've asked for a refund and they've said only if I return the sign I do not have to them??? That they haven't sent me a tracking number for or any delivery details DO NOT USE THEM”

Posted 1 year ago

“The sign broke before we even got it out of the packaging! It was poorly glued and came apart as we unpackaged it. I sent an email to design a sign but never even got an acknowledgment. Considering we paid £230 this was a poor product.”

Posted 1 year ago

“I wonder if anyone else has had a bad experience with a company called www.designahousesign.com We were impressed with the website which is easy to use, well-presented and impressive. We put in an order for a sign on 16th August. It was to be dispatched at the end of the month. There have been many unconvincing replies to our enquires about where our sign might be. They are all written in very poor English and quite unlike the website itself. It would be good to know about any other experiences. I think we’ve given up hoping we’ll ever see the sign. Beware.”

Posted 1 year ago

“Absolutely appalling service. Ordered signs that never ever turned up. Now waiting for a refund for weeks - going back and forth with various people at the company who don't have a clue what is going on. Do NOT order a sign from these people.”

Posted 1 year ago

“Been waiting since 16th may for my sign. Get a email on the 10th of June to say it’s being mad and should revived 5-10 days. Still no sign. I do not recommend you use this company. They do not reply straight away took my over 10 emails for them to reply. And still no sign!!!!!!!!”

Posted 1 year ago

“WARNING - Company seems to be fraudulent! I ordered signs about a month ago. Originally I was promised that they will arrive within a few days, they still didn’t. It’s very difficult to receive responses to e-Mails. But each time I do get one they say that they are working on it and that they should be delivered soon. I now cancelled my order, but didn’t receive a confirmation that I will receive a refund. Very frustrating! I now ordered the signs elsewhere. And I am not very hopeful that I will get my money back from DesignAsign.”

Posted 1 year ago

“Been waiting for my sign since beginning of may. No reply on several emails I have sent. Do not answer there phone. There live chat does not work. Really bad service. I do not recommend using this company.”

Posted 1 year ago

“I been waiting since the beginning of may for my order. No response to my emails and phone number given never answered!!!! Absolutely disgusting Service.”

Posted 1 year ago

“I have placed an order for 10 signs on 28/03/2022. I am still waiting for the order to arrive. The phone number given on this website (Health & Safety signs) never gets answered. Emails are not responded to. Absolutely appalling service. £116.94 paid out and no signs to show for it. Order number 26862.”

Posted 1 year ago

Hi Lucinda, Apologies but this isn't the correct company. We are Design a Sign, we specialise in business signs. HSS is indeed our sister company, but they use different systems etc to us so this isn't related to us. I can also confirm the HSS do not have a phone number so if you need to contact them please email them on sales@healthsafetysigns.co.uk and they will be able to help you. Please remove this review as you have placed this on the incorrect company and will be reported if not removed. Thank you so much, and we hope you have a lovely weekend! The Design A Sign Team.

Posted 1 year ago

“I ordered a sign at the beginning of January. It's now the middle of February and I'm still waiting. I tried calling the office but no one answers and there's no customer service manning the chatline. I'm beginning to wonder if they've gone out of business.”

Posted 2 years ago

“Seems to be a recurring theme looking at their past reviews. Similar experience here. Ordered a sign at the end of January. Was give 4 different delivery dates, and a multitude of excuses - Original sign wasn't up to scratch so it was re-done, Staff issues, COVID. In the end they just kept giving me different delivery dates and never actually delivered. Very poor. My guess is that they're not actually making the signs and the work is carried out elsewhere, but I could be wrong about this. Either way, there customer service is terrible. In the end I just asked for my money back. Strangely this was the only thing they managed to do quickly!”

Posted 2 years ago

“We purchased a wooden sign from this company and within 2 months the laser signage has faded and looks terrible. The wooden plaque and wooden post looks extremely weathered. We emailed the company to complain as the sign was not cheap and we thought we was buying top quality and would have expected the sign to last several years not 2 months. The aftercare and customer service is appalling, they do not answer the phone and do not respond to emails. I would not recommend this company and will not be purchasing anything else from them again.”

Posted 2 years ago

“We ordered a sign on 11th November. The posts arrived on 24th November, much later than expected. The sign has still not turned up and it is now December 4th with zero communication from the company.”

Posted 2 years ago

Hi there! Thank you for your review. I am sorry to hear this is the case, please always contact us if you do not get your item, as sometimes deliveries can be delayed or go missing etc. We answer all emails within a couple of hours of them being sent and have a team dedicated to taking Live Chats via our website. If you have any more questions feel free to email us at info@designasign.co.uk. Kind Regards, The Design A Sign Team

Posted 2 years ago

“late delivery, process to create a sign took longer than expected because it took ages for them to reply or find pictures i sent. Very poor costumer support. I needed 10 signs for the company and I ordered one to see how it goes and I got super dispaointed with everything. Not going to recoment anyone unless you enjoy having problems and chasing people.”

Posted 2 years ago

Hi Daria! Thank you for your review. To reflect upon this, looking at the emails between us, I can see that you had originally placed an order for an Engraved Aluminium Sign. Of which we cannot engrave in colour (something which is shown across the product page on our website)... After a few emails explaining that we cannot colour engrave we asked if you would like us to upgrade your sign free of charge to a Printed Aluminium sign instead (a more expensive product) so you could include colour. After you had agreed we had a few emails back and forth with amendments to the design, of which I can see there were at least 2 emails to you each day, most of which were replied to within an hour of you emailing. This is essential to ensure the customer receives the sign as they envision. Upon approving your order we also sent out an automated email with the dispatch times etc. Based on these points we wish you to reconsider your review as we feel that the customer service we have offered you does not warrant a one-star review. Thanks so much! The Design A Sign Team.

Posted 2 years ago

“Ordered a backlit sign. Sent our logo which was sent back to us as a proof. The sign arrived but when lit the colours are completely washed out and nothing like they should be. Took the sign to an independent expert who laughed at the poor quality. Avoid.”

Posted 2 years ago

“Bad Bad Bad do not touch”

Posted 2 years ago

Hi there, Thank you for your review! Apologies for the delay in contacting you. I have just looked at the history of your order and we are confused as to why you have reviewed us one star? I can see that from the start, our designer offered you a free upgrade for ALL of your signs to a Printed Aluminium sign instead of Engraved Aluminium, as you needed colour on your signs, and this can only be achieved with Printed Aluminium signs (Something which is mentioned in the description of the product you brought). Upon approval, I can see that your sign was also dispatched on the 19th of April which is within our 5 working day production time mentioned by our designer. We have also not had any communication from you since regarding a problem with your sign. Please may I ask you to reconsider this review as we feel that this is completely unwarrented? These reviews affect us massively and the fact that this review is unjustified seems like a deliberate attack on our business. If you would like to discuss this further feel free to email us at info@designasign.co.uk. Thanks so much! The Design A Sign Team.

Posted 2 years ago

“Terrible service. Took weeks and weeks and weeks with no update, despite being promised dispatch after 5 days. Tried several times to call - immediately cut off every time, never once had an answer. Asked for refund after a month and no refund was given.”

Posted 2 years ago

“RIP OF SCAMMERS”

Posted 2 years ago

“Very poor service with signs arriving not as ordered and not great quality”

Posted 2 years ago

Hi Ray, I am so sorry for the delay in getting in touch, thank you for your review! Looking back at your emails, I can see there was an issue with you receiving one of your signs with the wrong design on... Of course, this looked to of been a mistake on our part which we massively apologise for. I can however see that a replacement was issued straight away and dispatched within a couple of days... I cannot see anywhere where you have mentioned the poor quality etc in your emails, so I am not sure what you are referring too but we would have sorted this out too if it had been brought up. Please may I ask you to kindly reconsider your review as these massively affect us and we feel that an honest human mistake made by a member of the team that was then rectified quickly does not warrant a 1-star review? Thank you for being so understanding! The Design A Sign Team

Posted 2 years ago

“Absolutely rubbish, poor quality . Not what i was expecting .”

Posted 2 years ago

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Design A Sign is rated 3.4 based on 506 reviews