Hi Jesus,
Thanks for letting us know. We’re sorry to hear about the disconnect issue with the external battery on bumps. Please watch for an email from our CS team to see what we can do to help.
Kind regards,
Team Devos Outdoor
Thank you so much, Kenneth! We’re thrilled to hear everything matched what you expected and that you’re enjoying the motion detector and table accessories.
Kind regards,
Team Devos Outdoor
Hi Craig
We love hearing that you are happy with your Devos light enough to be wanting to purchase another.
Thank you for your continued support.
Best Regards
Devos Outdoor Team
“What a light! I seriously never want to go camping without this again! With campfires being banned in most of Utah this summer, what better way to stay out longer when the sun goes down! I will be purchasing another one for my folks!”
Thank you so much, Lyndi! We’re thrilled to hear you’re loving the light and that it’s helping you extend your evenings out camping. We appreciate you planning to share one with your folks!
Kind regards,
Team Devos Outdoor
“I just opened my box up this weekend for camping and was super excited to use our new Devos light. I’m not sure if it was supposed to have a charger/cord but there was nothing included. There also seemed to be missing screws/bolts on the base??? The packaging was a little damaged when I received it but seemed intact. Anyway, luckily we have extra usb-c cords to charge so we charged it up while we set up our site. It got dark so we got our light ready and it lit up the space, which was awesome until it died after less than 10 minutes at full light. It kept shutting off so we had to keep it plugged in the whole time to use. So disappointed because I chose to most more for a premium product. Our $30 Costco telescope light held charge longer and was sufficient to light.”
Hi Geri,
Thanks for sharing your experience. We’re sorry to hear about the missing charger/cord and screws, the damaged packaging, and the unit dying quickly. That isn’t what we want for your camping setup, and we’d like to help.
If you’re open to it, please reach out with your order details so we can look into a resolution and ensure you can use the light reliably on your next trip. You can contact us at CS@devosbrands.com and we will get this taken care of for you.
Kind regards,
Team Devos Outdoor
“When I placed my order my cc was charged immediately. My order didn’t arrive until almost two full weeks later. I did contact Devos customer service and was advised of a delay in shipping. When it did arrive it was defective and upon contact with customer support an AI generated message said to try to resolve the problem which created another few days without success. Upon contact with a human customer service representative the issue was quickly resolved. They immediately sent a new battery and return shipping label at no additional charge. I must say that was the best customer service a person could experience. The only issue is I believe an order should not be charged until the item is shipped. Overall I would still purchase additional items from Devos.”
“We just received our product so I can’t review it yet. But for Customer Service, this company is the best. The level of this company provided was incredible.”
“One of my camping buddies had a Devos Light Ranger and i thought is was impressive. So, when i got back from the annual trip to Tuolumne, i bought one too! I absolutely love it! No more propane lanterns, buying batteries for other lanterns. My Light Ranger ROCKS!!!”
Thank you so much for sharing, Michael! We’re thrilled to hear your Light Ranger impressed you and that it’s replacing propane lanterns and batteries for you. Enjoy the adventures with your camping buddy!
Kind regards,
Team Devos Outdoor
Thank you so much for your kind words. We are so happy that your experience with our C/S team has been great!
Thank you again for sharing your feedback!
Best Regards
-Devos Outdoor Team
“I have purchased an LR 800 and 2000 along with a myriad of accessories all of which to appears to be of high quality. I have only tested at home but will be taking these to the High Sierras last this year for the real world test. So far so good. I am also considering the LR500 to allow additional flexibility to my lighting needs. Again, all equipment seems to be of high quality but will be taking them out later this year.”
Thank you so much Kurt for your review! We are excited for you to get to use the LightRanger 800, and 1200 on your adventure!
Thank you again for sharing your feedback and for your continued support. If you have any questions on the LightRanger 500 before your purchase please let us know!
Thank you again
Devos Outdoor Team
Thank you so much for your review Austin and for such a great picture! We are so happy to hear how much you are loving your lights. Can't wait to see them on your channel!
Kinds Regards
-Devos Outdoor Team
“Great outdoor products, backed by outstanding customer service!! When I had an issue with a recent purchase, they confirmed the problem and quickly sent out a replacement. I won't hesitate to buy other products from Devos Outdoor again in the future.”
Thank you so much William for sharing your experience and for your kind words. We are glad to know that our C/S team was able to get you what you needed.
Thank you again for your support!
-Devos Outdoor Team
“Good light but the app would be nice if we could control both the white and amber to blend the light for a more natural amber instead of harsh white or super amber. Overall good light. Bought two of them.”
Hi Paul,
Thank you for sharing your thoughts and for buying two units. We appreciate the feedback about blending white and amber to achieve a more natural look. I’ll pass this along to our team for consideration. If you have any other thoughts, feel free to share.
Kind regards,
Devos Outdoor Team!
“Light Ranger 1200 is a really nice light. Incredibly bright on full power giving 360° coverage. Step down brightness and area coverage when needed.
Motion sensor works good when getting up in the middle of the night at camp.
I am very happy with the 1200 so I bought a second one, and the little 500 to hang in tent.”
Hi Russell,
Thank you so much for sharing your experience with Light Ranger 1200. We’re glad to hear it’s incredibly bright, provides 360° coverage, and that the motion sensor works well for night-time use. It’s great that you’re happy enough to add a second unit and the 500 for the tent.
Thank you again for sharing your experience and for your continued suppport.
Warm regards,
Team Devos Outdoor
“Insanely bright light and very excited to finally have one. The ability to adjust the light from the app is a huge plus. My only critique is the plastic clamps on the tripod, they feel like they could easily break.”
Thank you for the kind words, Brian! We’re glad the light’s brightness and app control are a great fit for you, and we appreciate you flagging the tripod clamps — that feedback helps us improve. If you have any other thoughts, feel free to share.
Warm regards,
Team Devos Outdoor
“I recently added a Ranger 2000 to my 1200. The app control is next level. Although it’s brighter, to me the biggest advantage is to be able to control the brightness level and direction within the app. And you can change colors as well.
Thank you for making a quality product that just works.”
Hi Michael
Thank you so much for sharing your feedback on your LightRangers! We are so happy to know that you are loving the option to change colors, and the bluetooth feature!
Thank you again for your review!
-Devos Outdoor Team!
“The ordering and shipping process was very efficient. I received emails when I put in my order, letting me know it was shipped and also when it was delivered at my door-step. The light is very sturdy, good light output (I got the 1200 and it seems enough for our camping needs). Have used it only once so far, but with only one side lit up on max, it run for over 6 hours with no issues. My only complaint (reason for 4 stars) is that the clamps on the extension pole could use some beefing up. They are quite flimsy when compared to the high quality of the light and a couple of them do not grasp the pole tight enough to where I can push the extension into the lower pole.”
Thank you for your thoughtful feedback, Silviu. We’re glad the ordering and shipping process worked well for you, and that the 1200 light meets your camping needs with solid performance and runtime.
We appreciate you noting the clamp issue on the extension pole—your input helps us improve. If you have any other thoughts, feel free to share.
Warm regards,
Team Devos Outdoor
“Devos makes my life safer and easier. They also have the best customer service. The light making anywhere I call home day light when I need it to be or using the motion sensor in areas I don’t feel safe really have made traveling easier. I also really like being able to control the light with my phone. If something happens outside I don’t have to leave inside to see what it is.”
Thank you so much Larry for your feedback and kind words! We are so happy to hear that our Lights make your life easier and that the motion sensor helps you feel safer when out.
Thank you for the pictures and we appreciate your continued support.
Thank you again!
Devos Outdoor Team
“Very cool light with the high reach of the tripod. Also I really like how you can change the light settings via Bluetooth that way you don’t have to lower the light every time to adjust it”
Thank you so much Justin! We’re glad you’re loving the height and reach of the tripod setup. The Bluetooth controls are definitely a game changer — being able to adjust the light settings without lowering it makes things so much easier and more convenient. We truly appreciate your support and hope you continue enjoying your setup!
Thank you again- Devos Outdoor Team
