“After taking out a 3 year insurance plan, just under 2 years and the sette’s Material started to separate and the material has now completely failed. After advising DFS of this problem they said the insurance does not cover material defects. They offered to recover the furniture at half the price. After having a suite from just under 3 years I have purchased a new one from Marks & Spencer. Would never shop at DFS Again EVER!!”
“Waited 12 weeks for delivery which is standard.When items arrived(3 seat sofa,2 seat sofa and chair)all items had manufacturing problems,faults etc.Called DFS to complain and ask for a replacement and they have been the most unhelpful company I have ever dealt with especially the store manager who is adamant the items are acceptable.Still in discussions with Customer service who are not willing to help and are also dealing with the finance company who are trying to help.Appalling service.”
“Visited store approached in the store I said we were just browsing.we wasn't hassled had good look around ended up spending£2000.advice on products purchased was excellent. Very happy”
“variety of collection and great discount. the staff and the manager was really friendly and we received our order well in advance of the agreed delivery date, which was great”
“Good Selection and good quality, arrived earlier than predicted although poor delivery drivers had been up since 4 in the morning and couldn't put the stuff together for us as their route menat delivery to us at 6 in the evening and they lived in Nottingham, we are in South Oxfordshire!”
“Went to DFS to look at a new sofa for the conservatory over the week end and the staff were helpful and attentive listened to our needs and advised on the pros and cons of the choices we made then assisted us with the purchase of two new sofa.”
