“Bought lime green, 4 seater sofa two for my living room I'm not pleased with sofa it creaks alot and wood inside of it too thin they have two support legs that not level with rest of the sofa had by legs for support it's doing less creaking but not strong structure at all I won't be buying over grand sofa from Dfs ever again they don't admit middle leg support too short would crack in middle when have more people seating, poor make too give one star for colour only thing I like of it”
“Terrible Furniture, Terrible Staff and the worst furniture company on the planet!
The sales staff have no information about their products and are purely there to sell with big promises and commitments... Do not Trust them.
Purchased goods worth £5K from DFS Chelmsford store which are completely poor in quality and no positive support from DFS head office. Hence have to approached a legal claim under Consumer Protection Act 2015.”
“Unless you are willing to buy fake furniture which is made in China and are happy to wait for months for your delivery, avoid this con artist company at all cost. I thought that their furniture was made in Britain or at worst in Europe. It turned out that all is made in China. I have been waiting for a stool to match the sofa (which I waited for for months) since well before Xmas last year. I keep phoning up to track it and they admitted that it is coming from China.
Misleading false advertising..
Don't be tempted by the finance offer either. The furniture is not good quality and the wait is beyond a joke.. 1 star is the lowest allowed else I give them a minus 5..”
“Zero star,if i could give one.One of the worst companies to shop.It takes 2 months to deliver the ordered furniture and no one has a clue when you call for enquires.”
“I said bad experience from Croydon DFS
Daining table chair broken in year time once we have sent pictures reason given not manufacturer problem you have pay
But quality was very poor”
“We would like to say a big thank you to dfs furniture from the staff in the show room to the delivery drivers thank you but a very big thank you to the delivery drivers who helped us taking old sofa out to the new one in.thank you again”
“Had a very enjoyable experience dealing with our salesman in the Milton Keynes Winterhill store. He was pleasant and not pushy, andswered our questions honestly and without predjudice, and when we were ready to decide took our payment efiiciently and politely. I wish more sales people took a leaf out this book. Well done Aiyaz.”
“Very dissapointed in the service of DFS Edinburgh. My wife purchased a sofa and side table for delivery to Thailand . I was told that I would get a VAT refund, it is now 15 months later and no refund, having emailed and telephoned seven times no reply to my emails , I have went to see them six times but the manager who we bought it from is almost alway on holiday. His assistant last week when I went in person said that it is is now to late for a refund. Totally disappointed and will not shop in DFS ever again. They only ever replied once to my emails or voice mail.
Regards william”
“Dreadful company.
Lie after lie on every aspect of the order. Made in UK, no sorry it's made overseas.
Deliver end Feb, no sorry mI'd Match. No sorry it will be early April.
Absolutely dreadful. Sought legal advise and i'm now trying to cancel.
Please go elsewhere!”
“Purchased 3 piece suite 5 yrs ago leather coming off wear is useless and the electric chair has broken
Dfs man came up checked told me that power supply was broken dfs quoted me 89 quid to replace as it comes from china IN FACT IVE FOUND OUT THE WHOLE LOT COMES FROM CHINA
GUYS I FOUND IDENTICAL POWER SUPPLY ON AMAZON 12 QUID dont let dfs rip you off
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“The sofa we ordered took ages to be delivered a few weeks after the date stated. Don't take out any accidental damage cover as we had to have a cover replaced which took over six months to replace and when it came back it was the wrong colour. We had visitors who could see it was different but dfs sent someone who was obviously colour blind because he was the only one that couldn't see the difference. Think twice about buying anything from dfs.”
“Cannot fault them. I was regularly updated, even when the first delivery date had to be cancelled they still kept me informed. Sofa was delivered with no problem, they rang me 30 mins before they arrived, very helpful guys and sofa installed quickly with no problems. Very happy customer.”
“Sofa is not even 2 weeks old. had 3 visits to fix creaking in wooden frames, the problem is better but not perfect. and now the middle of the sofa the springs are making a loud squeaking noise, this is supposed to be a brand new sofa. They have refused a replacement and have said this is normal within manufacturer guidelines? Its not even 2 weeks old, im now in process of getting my money bank via my Bank. Wont be buying anything from there again.”
“Had a lovely Owen corner sofa delivered yesterday in Ash grey, great customer service, friendly delivery team and a very comfortable sofa. Very pleased 😊”
“DFS (designed for skip?)ordered sofa last June. First one came damaged and to add insult to injury delivery guy damaged my brand new flooring when he was attatching floor protectors/gliders by scraping metal feet around floor.After several conversations with customer services and having inspection to assess repair the sofa was returned.one of the issues had been the recliner electrics which didn't work,when it was returned after 'repair' it not only came back scratched up and even worse for wear it came back with the electric buttons in the wrong way round .Again I rejected the sofa and again I spoke with customer services,I visited the showroom and spoke with area manager .I was assured I would be compensated for loss of earnings and for the stress it had caused.weeks and weeks passed and in the end I decided I should have a replacement .The area manager turned ..he was rude saying that as the damaged sofa was in my home it was mine and they have no duty to replace it ..basically put up and shut up! Meanwhile I received a letter stating that finance repayments would start which I said was not fair as I have not accepted delivery but DFS said nothing to do with them and I would have been fined if I didn't allow payments to be made so now I was paying for item I wasn't planning on keeping.After 7 months and more heated discussions with rude area manager including him saying that I will accept replacement whatever state it is in and that as I have demanded a replacement I won't be compensated ,we were contacted with an exchange date.Yes the sofa came and it is better than the original one though not perfect however I have been left with damaged floor in my through lounge ,I am out of pocket and stressed by the whole experience.i have written a letter to DFS and sent recorded delivery but they are now ignoring me.i am beyond disappointed when my family have been loyal customers for as long as I can remember and they clearly couldn't care less when they have had your money.”
“I visited dfs in crawley mall in search of sofabed.
I haven't decided as yet, but I want to say thank you to Michael Lindop, he went threw many options/ranges, was very helpful and made my visit to this store a pleasure.”
“After agreeing on a sofa at DFS Kettering my partner and I were subjected to no less than 9 attempts to sell us an insurance against spillage. Beginning to feel uncomfortable I stated I would leave the store if I was asked one more time. The saleswoman, Nicole, burst into tears and walked off. The sale had to be completed by the assistant manager. I have never before been made to feel so awful when making a purchase. Unfortunately, in the heat of the moment, we agreed to the sale. But never again will I enter one of their stores and be made to feel so awful.”
