DFS Reviews

"Stay clear of dfs, the whole experience is awful. \r\nWe ordered our sofa on 26 October after visiting the Bristol store and being advised by 3-4 sales people that delivery was 6 or less weeks, guaranteed Christmas delivery etc, etc. To be honest the experience in the downstairs sales area was uncomfortable. \r\nWe were given at date of 7 December yet only days before this was delayed with no apology or explanation. When my husband contacted he was told we could still cancel our order!\r\nWe eventually got a delivery date of 18 December. After waiting in for the afternoon, weekend before Christmas the delivery men arrived with the sofa, covered in mould. They said there is something different everyday, so many faults. The sofa had to go back.\r\nWe then spent time reporting it on the phone and was told it could be 72 hours before we got a reply. So I went on social media to send the photos of what we received and explained our situation. Later that evening a very patronising man phoned from dfs Bristol and although he apologised for the mould he was not empathetic to our situation. He blamed the mould on manufacturers wrapping it while wet and said we would have to wait 6-8 weeks for another to be made. He felt that was satisfactory. When I asked about how we would be compensated for this situation, he asked what i felt we should be compensated!! His only offer was to refund the delivery fee. So he feels it's ok to order a sofa in October after being told 6 weeks or less, guaranteed Christmas delivery and possibly not receive it until February. He basically told me I was lying about the time frames we were told in store. He said that would only be a lead time! (So tell people that, stop lying to make sales. Put customers first)\r\nSince that time I have posted my experience on social media where dfs have restricted what I can write on my own posts. Again not interested in the true customer experience."

"Stay clear of dfs, the whole experience is awful. \r\nWe ordered our sofa on 26 October after visiting the Bristol store and being advised by 3-4 sales people that delivery was 6 or less weeks, guaranteed Christmas delivery etc, etc. To be honest the experience in the downstairs sales area was uncomfortable. \r\nWe were given at date of 7 December yet only days before this was delayed with no apology or explanation. When my husband contacted he was told we could still cancel our order!\r\nWe eventually got a delivery date of 18 December. After waiting in for the afternoon, weekend before Christmas the delivery men arrived with the sofa, covered in mould. They said there is something different everyday, so many faults. The sofa had to go back.\r\nWe then spent time reporting it on the phone and was told it could be 72 hours before we got a reply. So I went on social media to send the photos of what we received and explained our situation. Later that evening a very patronising man phoned from dfs Bristol and although he apologised for the mould he was not empathetic to our situation. He blamed the mould on manufacturers wrapping it while wet and said we would have to wait 6-8 weeks for another to be made. He felt that was satisfactory. When I asked about how we would be compensated for this situation, he asked what i felt we should be compensated!! His only offer was to refund the delivery fee. So he feels it's ok to order a sofa in October after being told 6 weeks or less, guaranteed Christmas delivery and possibly not receive it until February. He basically told me I was lying about the time frames we were told in store. He said that would only be a lead time! (So tell people that, stop lying to make sales. Put customers first)\r\nSince that time I have posted my experience on social media where dfs have restricted what I can write on my own posts. Again not interested in the true customer experience."

"Stay clear of dfs, the whole experience is awful. \r\nWe ordered our sofa on 26 October after visiting the Bristol store and being advised by 3-4 sales people that delivery was 6 or less weeks, guaranteed Christmas delivery etc, etc. To be honest the experience in the downstairs sales area was uncomfortable. \r\nWe were given at date of 7 December yet only days before this was delayed with no apology or explanation. When my husband contacted he was told we could still cancel our order!\r\nWe eventually got a delivery date of 18 December. After waiting in for the afternoon, weekend before Christmas the delivery men arrived with the sofa, covered in mould. They said there is something different everyday, so many faults. The sofa had to go back.\r\nWe then spent time reporting it on the phone and was told it could be 72 hours before we got a reply. So I went on social media to send the photos of what we received and explained our situation. Later that evening a very patronising man phoned from dfs Bristol and although he apologised for the mould he was not empathetic to our situation. He blamed the mould on manufacturers wrapping it while wet and said we would have to wait 6-8 weeks for another to be made. He felt that was satisfactory. When I asked about how we would be compensated for this situation, he asked what i felt we should be compensated!! His only offer was to refund the delivery fee. So he feels it's ok to order a sofa in October after being told 6 weeks or less, guaranteed Christmas delivery and possibly not receive it until February. He basically told me I was lying about the time frames we were told in store. He said that would only be a lead time! (So tell people that, stop lying to make sales. Put customers first)\r\nSince that time I have posted my experience on social media where dfs have restricted what I can write on my own posts. Again not interested in the true customer experience."

"Terrible QC. They should\u2019ve caught all this before delivering but here we are. We have an appointment with the engineer on 1st August. Will update the review when a resolution is reached. I\u2019m not sure how they\u2019ll fix this without replacing the affected units."

"Terrible QC. They should\u2019ve caught all this before delivering but here we are. We have an appointment with the engineer on 1st August. Will update the review when a resolution is reached. I\u2019m not sure how they\u2019ll fix this without replacing the affected units."

"Terrible QC. They should\u2019ve caught all this before delivering but here we are. We have an appointment with the engineer on 1st August. Will update the review when a resolution is reached. I\u2019m not sure how they\u2019ll fix this without replacing the affected units."

"Terrible QC. They should\u2019ve caught all this before delivering but here we are. We have an appointment with the engineer on 1st August. Will update the review when a resolution is reached. I\u2019m not sure how they\u2019ll fix this without replacing the affected units."